Skip navigation
Currently Being Moderated

Photoshop Elements 9 update error message

Feb 7, 2013 1:37 PM

Tags: #photoshop_elements_9 #error_messages #windows_

Opened my Photoshop Elements 9 program and got an alert to download critical update.

Downloaded, extracted, but error message during install, reads:Capture 1.PNG

Any idea what the cause is?

Thank you anyone.


  • Currently Being Moderated
    Feb 11, 2013 3:13 AM   in reply to dmlabanca

    Please share the steps you are trying when you get this. Was it working prior to any change you might have made? What happens if you directly launch via exe from C:\Program Files (x86)\Adobe\Photoshop Elements 9 or run as administrator.

    Mark as:
  • Currently Being Moderated
    Mar 3, 2013 9:05 PM   in reply to dmlabanca

    Try resetting the preferences also


       1. Close Elements.


       2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Edit.


       3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.

    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points