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wmmc01
Currently Being Moderated

PS6 Crashes on Startup

Feb 9, 2013 1:43 AM

Tags: #crash

I have searched the forums and I am not finding anything that relates directly.

I was working on a file from LR4 using the Edit in PhotoShop menu. I had done a couple of things like dupl layer, sharpen, nothing special. I went to use the new Blur filters, clicked on Lens blur and my entire system crashed. The monitor went black, and the system was unresponsive. I had to power off and then power back on.

Restarted, went to start PS6, and when it opened there was a window stating that PhotoShop has stopped working, and Windows was going to shut it down. Tried this a couple of more times with the same result.

Restarted system.

Downloaded latest update file for manual update, (Photoshop_CS6_13_0_1_1_upd) and ran the update.

Tried to start PS again. Same issue.

Downloaded the layest Video Driver, installed that. Restarted my system. Tried PS6 again, same result.

 

My System:

Core i7

16GB RAM

Windows 7 64 bit

ATI Radeon HD Series 6 GPU

Terrabytes of storage.

Boots from a SSD Drive.

 

Windows is up to date.

 

I use LR4 and PSCS6 all the time and have not had this issue. All my other Apps are working fine.

 

Please help, I have a ton of editing to do this weekend.

Thanks, Bill

 
Replies
  • Currently Being Moderated
    Feb 9, 2013 1:57 AM   in reply to wmmc01

    Hi bill.

    Try this.

    Press hold ctrl +shift + option button and launch ps.

    Delete setting file.

    It will work

     
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  • Currently Being Moderated
    Feb 9, 2013 8:12 AM   in reply to wmmc01

    Crashes are frequently from driver issues or 3 party fonts and plugins.   Do you have any 3 party fonts or plugins?  If so disable them and see if that changes anything.

     
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  • Currently Being Moderated
    Feb 9, 2013 1:53 PM   in reply to wmmc01

    Check with Nik and see if there are updates. 

     
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  • Currently Being Moderated
    Feb 9, 2013 2:01 PM   in reply to wmmc01

    With a full system crash, or BSOD (even if you do not see the Blue Screen of Death), there should be a record of that crash in Event Viewer. I would start looking there, at about the time of the crash. Look in both the System and Applications Tabs, for error, and warning messages. If any have links, follow those. This article goes into more detail: http://forums.adobe.com/message/3465303#3465303

     

    The major causes of a BSOD are:

     

    Heat build-up

    Bad RAM

    MoBo issues

    PSU issues

    System drivers

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Feb 9, 2013 6:43 PM   in reply to wmmc01

    The problem is Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\Nik Software\Selective Tool\SelectivePalette.8li

     

    So as was surmised before it is the Nik filter.  You either have to disable it, uninstall it, or upgrade it so it is compatible. 

     
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  • Currently Being Moderated
    Feb 14, 2013 8:54 AM   in reply to wmmc01

    Bill,

     

    Thank you for reporting.

     

    I would persue the issue with NIK, as they are probably rewriting their plug-ins.

     

    Good luck,

     

    Hunt

     
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