I have searched the forums and I am not finding anything that relates directly.
I was working on a file from LR4 using the Edit in PhotoShop menu. I had done a couple of things like dupl layer, sharpen, nothing special. I went to use the new Blur filters, clicked on Lens blur and my entire system crashed. The monitor went black, and the system was unresponsive. I had to power off and then power back on.
Restarted, went to start PS6, and when it opened there was a window stating that PhotoShop has stopped working, and Windows was going to shut it down. Tried this a couple of more times with the same result.
Downloaded latest update file for manual update, (Photoshop_CS6_13_0_1_1_upd) and ran the update.
Tried to start PS again. Same issue.
Downloaded the layest Video Driver, installed that. Restarted my system. Tried PS6 again, same result.
Windows 7 64 bit
ATI Radeon HD Series 6 GPU
Terrabytes of storage.
Boots from a SSD Drive.
Windows is up to date.
I use LR4 and PSCS6 all the time and have not had this issue. All my other Apps are working fine.
Please help, I have a ton of editing to do this weekend.
Cntrl-Shift-Option? I have Windows PC. But I found it should be Cntrl-Alt-Shift.
That does not work. I get the window asking if I want to delete PSCS Preferences, I click Yes, then I get the same failure to start. Interestingly, I have CS5.1 on my system (still) and it has the same issue!
With a full system crash, or BSOD (even if you do not see the Blue Screen of Death), there should be a record of that crash in Event Viewer. I would start looking there, at about the time of the crash. Look in both the System and Applications Tabs, for error, and warning messages. If any have links, follow those. This article goes into more detail: http://forums.adobe.com/message/3465303#3465303
The major causes of a BSOD are:
Please note that this is the only time this happens, in PS when I try one of the new Blur Filters..
Ok, I checked the Logs in Event Viewer. The only logs that contain Warnings or Errors are System, and Application. No errors in Hardware. The Systems Errors are all associated with THe Crash Events and Restores. The Application Events are all associated with PhotoShop, but the interesting thing is the Path:
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\Nik Software\Selective Tool\SelectivePalette.8li
So any suggestions on how I can get PSCS6 working again?
The problem is Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\Nik Software\Selective Tool\SelectivePalette.8li
So as was surmised before it is the Nik filter. You either have to disable it, uninstall it, or upgrade it so it is compatible.
Thanks to you guys I have been able to provide Nik with some very concise information. They have been very responsive and have taken my report seriously - as opposed to some companies who would just point their finger elsewhere.
A work around is that you can disable GPU in CE4 settings and that DOES resolve the problem without too much of a performance hit on at least my system.
Good group here. Thanks!