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AE Won't Download HELP!

New Here ,
Feb 10, 2013 Feb 10, 2013

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When i Bought After Effects and clicked download, it lead me to the page of creative.adobe.com when i clicked join i accidentally put a bad DOB, Like if i was born in 2013, it now says i'm not elligible and i can't download after effects, either i get a refund or someone tell me how to download it!?!?

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correct answers 1 Correct answer

Community Expert , Feb 10, 2013 Feb 10, 2013

delete your adobe.com browser cookies and try again.

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Community Expert ,
Feb 10, 2013 Feb 10, 2013

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sign in and update/correct your account information: https://www.adobe.com/account/sign-in.adobedotcom.html

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New Here ,
Feb 10, 2013 Feb 10, 2013

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I logged in, but nowhere does it say my DOB (Date of Birth)

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Community Expert ,
Feb 10, 2013 Feb 10, 2013

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delete your adobe.com browser cookies and try again.

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New Here ,
Feb 10, 2013 Feb 10, 2013

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Thanks So much for your help!

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Community Expert ,
Feb 11, 2013 Feb 11, 2013

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you're welcome.

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