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Wayne_van_Wijk
Currently Being Moderated

cs3 problem installing on Macbook Air

Feb 10, 2013 10:09 PM

I am tring to install my copy of CS3 onto a new Macbook Air running OS X 10.8.2

I get this error message soon after starting the install.

"Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance".

I have tried to install from the DVD via Air Disc. I copied the DVD to a memory stick and tried to install that way too. Same error both times.

I called Adobe help and they said that they couldn't offer advice as the software was too old. The guy did recommend trying to install under a new user account. Same error message again.

I don't want to have to buy a new version that I don't really need. Has anyone got any ideas or advice.

 

Thanks in advance,

Wayne van Wijk

 
Replies
  • Currently Being Moderated
    Feb 10, 2013 11:28 PM   in reply to Wayne_van_Wijk

    That might never work and simply be a compatibility issue. Short of enabling the root user to bypass all security measure I can't think of much:

     

    Enabling and using the "root" user in Mac OS X

     

    Mylenium

     
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  • Currently Being Moderated
    Feb 11, 2013 12:55 AM   in reply to Wayne_van_Wijk

    I'm using CS3 with MacOSX 10.8.2 with no problems at all (which is more than can be said for my previous system under Tiger).

     

    CS4 has problems with Adobe Air, which I've never installed on my system, so if you have it installed it might be worth uninstalling and seeing if that helps. Also run the Adobe uninstaller again before you try reinstalling.

     

    I installed my CS3 with MacOSX 10.8.1 and then updated to 10.8.2 but I don't know if that has anything to do with it. I'm also using a desktop iMac rather than a MacBook.

     

    Under Tiger, CS3 used to suddenly quit and there were display issues with some dialogue boxes but all of these problems have stopped since I've been using Mountain Lion so I'm very pleased with the result so I don't think there can be any basic compatibility issues.

     
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  • Currently Being Moderated
    Feb 11, 2013 1:35 PM   in reply to Wayne_van_Wijk

    Please stop copying the install files from one computer to another.  The issues you are currently experiencing is primarily caused by the use of the Migration Assistant you posted in message #3.

     

    I would recommend you try the following steps:

    1. Run the uninstallers which may be available in Applications/Utilities/Adobe Installers.
    2. Run the CS Cleaner tool to verify the required files have been removed - CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html.
    3. Reinstall from the installation files copied to a USB drive using a computer which does have an optical drive.

     

    If you continue to face difficulties then the most expedient option would be to format, run the Migration Assistant only for documents and settings, and then reinstall from the USB drive.  I have seen users spend hours and days trying to recover from the use of the Migration Assistant or some type of transfer solution from one computer to another.  Our applications function best if they are installed cleanly from the installer.

     
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