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Hi,
Installed RH 10.
Call the Help from Menu.
Shows Help for RH 8
Solution?
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Carry on using Rh8?
It should have defaulted to the correct help but obviously has not. You should see a yellow post it type box bottom right allowing you to access the help for other versions.
If not, post back and use the camera icon that you will see to show us exactly what you do get.
See www.grainge.org for RoboHelp and Authoring tips
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The Rh8 suggestion was not meant to be taken seriously.
When you get an email from the forum, there is a link to the discussion. Images can only be posted via the web, not by email.
See www.grainge.org for RoboHelp and Authoring tips
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RH8 joke accepted 🙂
Screenshot. Spoke to Adobe who had remote control of PC...couldnt resolve, even after playing with register. Suggested I uninstall and reinstall, but as I am in the middle of project, dont want to do. Have RH 10 help as pdf, but odd and poor that RH 10 calls RH8 help.
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I have pinged someone seeking advice on this one.
I am assuming you had an internet connection at the time, your installation is in Program Files on your C drive and so on. Nothing special about your environment.
What I thought was happening was something we have seen before where the help presented is in the right format, webhelp, but for the wrong version. Here though you are getting CHM help.
I understand your concern about reinstalling and it is your call. However, I can say I have never found it a problem. Your settings will be kept and your project is not touched by the process.
See www.grainge.org for RoboHelp and Authoring tips
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Ok thanks
Nothing special Windows 7 Enterprise
Installed in C:\Program Files (x86)
Maybe I'll give the reinstall a go!
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OK but wait a little while to see if my pigeon comes back with a message.
See www.grainge.org for RoboHelp and Authoring tips
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Can you please add a screenshot showing exactly where you are calling the help?
See www.grainge.org for RoboHelp and Authoring tips
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Surprisingly from the Help menu 🙂
BTW: If i hit F1, RH says not responding for few moments and then returns to normal, but no help pops. I assume RH uses F1 call.
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Just needed to be 100% sure, not 99%.
Yes Rh does support F1.
This is being looked into so please just persist with PDF for now.
See www.grainge.org for RoboHelp and Authoring tips
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Hi David.
Please open Adobe Help Manager and under 'General Settings', set "Display Local Help content only" to "No".
This should take you to RH 10 help.
Thanks and regards,
Piyush Bhatnagar
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If you cannot see Adobe Help Manager on your machine, it can be installed from here.
http://www.adobe.com/support/chc/
See www.grainge.org for RoboHelp and Authoring tips
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It is already set on NO
Also in Download Preferences....
RH 10 is selected and so is Using RH HTML 10....14.6 MB
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Hi David,
May you please send your contact details to pibhatna@adobe.com?
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Yes
I had Adobe remote connect to my PC.....changed register keys.....same problem.
A reinstall was advised. Still haven't done this.
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Try setting it to Yes and opening help, then set it to No and reopen help.
If that fails, do contact Piyush.
See www.grainge.org for RoboHelp and Authoring tips
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Did that - no difference
Just finished reinstall...no change...RH 10 calling RH 8 chm file
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OK. Email Piyush with contact details.
Do post back when resolved.
See www.grainge.org for RoboHelp and Authoring tips
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If the above suggestion of setting General Settings' > "Display Local Help content only" to "No" in Adobe Help Manager does not work then do the following:
1. Go to 'C:\Users\<user name>\AppData\Roaming'
2. Move the 'chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1' folder to Desktop.
3. Launch RoboHelp 10 and try to access the Help file.
This should lauch the correct help.
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I've been having the same problem, and with the help of Adobe Support (who have even logged onto my computer remotely to try to resolve this), have tried the following without success:
What I've also discovered is that upon a fresh install of RH10 on a virtual machine (for testing), the default CHM help file installed in 'C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML\en_us' is the help for Robohelp 8! Why is RH10 bundled with RH8's help file? ...um, can't all this be resolved by Adobe supplying the correct help file to begin with?
Adobe Support are calling me again today. I'll post a solution if we find one.
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Hi,
I had similar problem which was never resolved 100%. Had adobe connect to my PC and went through registry keys, uninstall, install, renaming....
As far as I can gather:
There is no RH10 .chm file, so doesnt matter what you do, it will never appear.
Gave up using F1 as it calls RH8 help. (why it's bundled with RH10 is anyones guess).
I use the RH10 help PDF version and/or the web version.
Good luck!
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Hi David,
I'd use the web version too (which an Adobe Tech explained was in fact the PDF version as viewed through your browser), except that I can only ever access it once.
When I got to work this morning there was a message from the Tech who's been helping me. Apparently they've discovered the same problem I'm having on all their test machines, so they've escalated the inquiry.
Here's a cheeky workaround:
Now, within Robohelp 10 you will have a functional CHM file for Robohelp 10. Granted the F1 connectivity won't work, but the TOC and Index does - just call the help from within RH by selecting Help > Contents & Index.
Hey Adobe... when would you like me to start?
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Hi,
I got the PDF version from Adobe Help application, in Start > All Programs.
You should be able to download it from there.
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Thanks to this thread I now have the robohelp_10-help.pdf opening when I click Help > Contents & Index.
I had to first download the Help by opening Adobe Help Manager and selecting the download option on the General Settings page (with Display Local Help Content only set to No).