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Deciphering protective shutdown log

Feb 12, 2013 5:56 AM

Tags: #crash #protective_shutdown

CS 5.5, CS 6.0 both Mac and PC.


Hello all, I am wondering why my Indesign is crashing. It says it encountered a serious error and then brings up the error log that it went into protective shutdown. I located the log and this is what it states:




CloseDocCmd - document is still referenced


Session started up at 8:09 AM on Wednesday, September 12, 2012

Version: 7.5.0 - Build: 142



No Error Info



Document has 1 extra references




Could anyone explain what CloseDocCmd is, and how to tell how many document references indesign has at any given time? Is there anyone I could contact at Adobe to further research the issue? I've posted this in the scripting forum a while ago but thought maybe someone here also experienced the same issue. Thanks.

  • Currently Being Moderated
    Feb 12, 2013 1:34 PM   in reply to bduffy323

    The first thing you want to do is update to version 7.5.3.

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  • Currently Being Moderated
    Feb 13, 2013 3:02 PM   in reply to bduffy323

    Is this Mac or PC? If on the Mac, do you have a regular crash log? That might shed more light than the protective shutdown. If you do, post it on -- NOT here -- and put a link to it here.

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