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bduffy323
bduffy323
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Deciphering protective shutdown log

Feb 12, 2013 5:56 AM

Tags: #crash #protective_shutdown

CS 5.5, CS 6.0 both Mac and PC.

 

Hello all, I am wondering why my Indesign is crashing. It says it encountered a serious error and then brings up the error log that it went into protective shutdown. I located the log and this is what it states:

 

___________________________________________________________

 

CloseDocCmd - document is still referenced

 

Session started up at 8:09 AM on Wednesday, September 12, 2012

Version: 7.5.0 - Build: 142

 

 

No Error Info

 

 

Document has 1 extra references

 

____________________________________________________________

 

Could anyone explain what CloseDocCmd is, and how to tell how many document references indesign has at any given time? Is there anyone I could contact at Adobe to further research the issue? I've posted this in the scripting forum a while ago but thought maybe someone here also experienced the same issue. Thanks.

538 Views   5 Replies   Latest reply: bduffy323, Feb 19, 2013 12:20 PM
 
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  • Peter Spier
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    1. Peter Spier,
    Feb 12, 2013 1:34 PM   in reply to bduffy323
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    The first thing you want to do is update to version 7.5.3.

     
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  • bduffy323
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    2. bduffy323,
    Feb 13, 2013 10:44 AM   in reply to Peter Spier
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    Sorry that was an old log that I copied from the top of the protective shutdown log. Here is the most recent shutdown log with the top couple lines of the stack. The issue persists even after the update. Please let me know if you have anymore insight. Thanks!

     

    __________________________________________________

    Adobe InDesign Protective Shutdown Log

    Wed Feb 13 13:38:34 2013

     

     

    CloseDocCmd - document is still referenced

     

     

    Session started up at 1:33 PM on Wed, Feb 13, 2013

    Version: 7.5.3 - Build: 333

     

     

    No Error Info

     

     

    Document has 1 extra references

     

     

     

     

    Registered plugins:

    Name          ID          Version          Build          Load Status

    ----------------------------------------------------------------

    Data Services UI.InDesignPlugin          0x1c001          7          5          Loaded

    Data Services.InDesignPlugin          0x1aa01          7          5          Loaded

    DTTransform.InDesignPlugin          0x1c201          7          5          Loaded

    Dictionary Editor Dialog.InDesignPlugin          0x4301          7          5          Loaded

    LILO.InDesignPlugin          0x1e601          7          5          Loaded

    EBookExport.InDesignPlugin          0x21a01          7          5          Loaded

    Media Import Filter.InDesignPlugin          0x17601          7          5          Loaded

    PNG Import Filter UI.InDesignPlugin          0x1d900          7          5          Loaded

     
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  • Peter Spier
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    3. Peter Spier,
    Feb 13, 2013 3:02 PM   in reply to bduffy323
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    Is this Mac or PC? If on the Mac, do you have a regular crash log? That might shed more light than the protective shutdown. If you do, post it on pastebin.com -- NOT here -- and put a link to it here.

     
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  • bduffy323
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    4. bduffy323,
    Feb 15, 2013 8:27 AM   in reply to Peter Spier
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    This report is from a crash on a MAC CS5.5 that resulted in the same entry in the protectiveshutdown log.

     

    http://pastebin.com/igWMZyXg  -- crash report link

     
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  • bduffy323
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    5. bduffy323,
    Feb 19, 2013 12:20 PM   in reply to bduffy323
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    In addition to this forum, does anyone know of any other outlet to get more information on this? Are there resources at Adobe that could shed more light on the issue as well?

     
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