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doug_human
Currently Being Moderated

After Effects CS5 locks up

Feb 12, 2013 7:19 AM

Hi,

 

After effects CS5 starts up fine, but when I click any where on the top menu bar or use a short-cut it locks up.  I have to force quit once this happens.

 

OSX 10.8.2

 

Thanks

 
Replies
  • Currently Being Moderated
    Feb 12, 2013 7:52 AM   in reply to doug_human

    We need to know a lot more to help you. Please provide answers to the questions listed here:

    http://forums.adobe.com/thread/961743

     
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  • Currently Being Moderated
    Feb 12, 2013 8:53 AM   in reply to doug_human

    Don't cherry-pick the info that Todd requests to in that link.  It's all necessary in making a diagnosis.

     
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  • Currently Being Moderated
    Feb 12, 2013 10:07 AM   in reply to doug_human

    First, install the bug-fix updates:

    http://bit.ly/lsrkmJ

     
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  • Currently Being Moderated
    Feb 12, 2013 10:21 AM   in reply to doug_human

    Check your fonts and whether or not you use tools/ settings that mess with keyboard shortcuts/ menu entries. if it crashes when clicking on a menu entry, it can't render the flyout panels and the things I mentioned are often the cause of this. also extending the desktop to otehr screens can cause this, when the OS tries to draw the panels on a non-existing area.

     

    Mylenium

     
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