Skip navigation
timlusk
Currently Being Moderated

Unexpectedly Quit - CS6 on Mac Mini OS 10.8.2

Feb 12, 2013 10:48 AM

Tags: #illustrator #help #crash #cs6

I have a Creative Cloud subscription and Photoshop/InDesign launch from the dock without problems. I try and launch Illustrator and it immediately quits/crashes on me. Any help?

 
Replies
  • Currently Being Moderated
    Feb 12, 2013 11:44 AM   in reply to timlusk

    Immediately after launching or is some stuff loading? You can see this in the startup screen.

     

    If immediately: check if the preferences file can be read and written (privileges).

     

    You could also try and rebuild the prefs file: press Shift+Cmd+Alt when launching

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 12, 2013 9:37 PM   in reply to timlusk

    What the crash log suggests? Can you share that. If no crash reporter is getting displayed and AI is crashing on the launching screen itself than can you share the Illustrator logs from console (Applications >> Utilities >> Console).

     

    Regards,

    MBMSumraat

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points