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Cs6 design web premium taking forever to install

Feb 12, 2013 1:29 PM

Tags: #cs6-install #waiting_to_install

I've been trying to download my software for the last 12hours. It's been stuck at 13%. My remaining time is at 5705 minutes!!!!! And still climbing. What do I do? I've closed all other applications and I have a strong wi fi connection... Help.

449 Views   7 Replies   Latest reply: kglad, Feb 12, 2013 4:43 PM
 
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  • kglad
    61,990 posts
    Jul 21, 2002
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    1. kglad,
    Feb 12, 2013 1:49 PM   in reply to rbm1031
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    stop the download, delete anything that's been downloaded and re-start the download.

     
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  • rbm1031
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    2. rbm1031,
    Feb 12, 2013 1:59 PM   in reply to kglad
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    This may sound stupid, but I don't know how to delete anything that's been downloaded. When I click on the

    DEVICE bar on my side panel in finder > ADOBE CS6 DESIGN AND WEB PREMIUM > DEPLOY

     

    It shows :

    Install-en_gb.xml

    Install-en_us.xml

    Install-en_jp.xml

    Uninstall-en_gb.xml

    Uninstall-en_us.xml

    Uninstall-en_jp.xml

     

    Do I drag them all to my trash can?

     
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  • kglad
    61,990 posts
    Jul 21, 2002
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    3. kglad,
    Feb 12, 2013 3:09 PM   in reply to rbm1031
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    no, don't delete that, yet.

     

    ADOBE CS6 DESIGN AND WEB PREMIUM is under devices?

     
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  • Jeff A Wright
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    4. Jeff A Wright,
    Feb 12, 2013 3:24 PM   in reply to kglad
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    It sounds like the DMG file has mounted.  If you look under Adobe CS6 Design and Web Premium you should be able to locate Setup or Set-up which you can utilize to begin the installation process.

     
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  • kglad
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    Jul 21, 2002
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    5. kglad,
    Feb 12, 2013 3:44 PM   in reply to Jeff A Wright
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    wait.  if it didn't complete downloading don't try and install it.

     

    if you can find the .dmg file that you downloaded, delete that.

     
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  • rbm1031
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    6. rbm1031,
    Feb 12, 2013 3:52 PM   in reply to kglad
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    The only .dmg file that deals with adobe is the adobedownloadassistant.dmg

     

    Is that what I delete?

     
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  • kglad
    61,990 posts
    Jul 21, 2002
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    7. kglad,
    Feb 12, 2013 4:43 PM   in reply to rbm1031
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    no.

     

    look in the folder that contains ADOBE CS6 DESIGN AND WEB PREMIUM

     

    what file type is ADOBE CS6 DESIGN AND WEB PREMIUM?

     
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