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rbm1031
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Cs6 design web premium taking forever to install

Feb 12, 2013 1:29 PM

Tags: #cs6-install #waiting_to_install

I've been trying to download my software for the last 12hours. It's been stuck at 13%. My remaining time is at 5705 minutes!!!!! And still climbing. What do I do? I've closed all other applications and I have a strong wi fi connection... Help.

 
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  • kglad
    72,260 posts
    Jul 21, 2002
    Currently Being Moderated
    Feb 12, 2013 1:49 PM   in reply to rbm1031

    stop the download, delete anything that's been downloaded and re-start the download.

     
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  • kglad
    72,260 posts
    Jul 21, 2002
    Currently Being Moderated
    Feb 12, 2013 3:09 PM   in reply to rbm1031

    no, don't delete that, yet.

     

    ADOBE CS6 DESIGN AND WEB PREMIUM is under devices?

     
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    Feb 12, 2013 3:24 PM   in reply to kglad

    It sounds like the DMG file has mounted.  If you look under Adobe CS6 Design and Web Premium you should be able to locate Setup or Set-up which you can utilize to begin the installation process.

     
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  • kglad
    72,260 posts
    Jul 21, 2002
    Currently Being Moderated
    Feb 12, 2013 3:44 PM   in reply to Jeff A Wright

    wait.  if it didn't complete downloading don't try and install it.

     

    if you can find the .dmg file that you downloaded, delete that.

     
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  • kglad
    72,260 posts
    Jul 21, 2002
    Currently Being Moderated
    Feb 12, 2013 4:43 PM   in reply to rbm1031

    no.

     

    look in the folder that contains ADOBE CS6 DESIGN AND WEB PREMIUM

     

    what file type is ADOBE CS6 DESIGN AND WEB PREMIUM?

     
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