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1helpmeplease
Currently Being Moderated

Adobe Premiere Elements 10 shuts down

Feb 12, 2013 3:40 PM

I recieve this message "Adobe Premeiere Elements 10 has stopped working" when I try to add a video.  This issue just started.   

 

Problem Event Name: BEX64

 

Application Name: Adobe Premiere Elements.exe

Application Version: 10.0.0.0

Application Timestamp: 4e5ffe8b

Fault Module Name: mc_demux_mp4.dll

Fault Module Version: 8.5.0.53657

Fault Module Timestamp: 4e2f89c6

Exception Offset: 00000000000109a9

Exception Code: c000000d

Exception Data: 0000000000000000

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: b608

Additional Information 2: b6082047a37686835a76b1c8f5561c52

Additional Information 3: eb80

Additional Information 4: eb808b455ffa4176f8e18cbd1a33a650

 

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Replies
  • Currently Being Moderated
    Feb 12, 2013 4:30 PM   in reply to 1helpmeplease

    Moving this discussion to the Premiere Elements forum.

     
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  • Currently Being Moderated
    Feb 12, 2013 5:11 PM   in reply to 1helpmeplease

    Please do not double post http://forums.adobe.com/thread/1152391

     

    This is a user to user forum, not Adobe support... you will have to wait for another user who is able to help you reads and replies

     
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  • Currently Being Moderated
    Feb 12, 2013 6:25 PM   in reply to John T Smith

    Meantime, please provide some basic information:

     

    What is your operating system?

     

    What processor are you running, how fast does it run and how much RAM do you have?

     

    How much free, clean, defragmented space is on your hard drive(s)?

     

    What model of camcorder is your video coming from and what format and resolution is it? How did you get this video from the camcorder to your computer?

     

    When you start a Premiere Elements project, what project settings are you selecting?

     

    Since apparently this is a new issue, what changed on your system prior to this happening?

     
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  • Currently Being Moderated
    Feb 13, 2013 5:07 AM   in reply to 1helpmeplease

    It certainly does.

     

    But GoPro footage has some unique challenges -- as we've found in another recent discussion.

    http://forums.adobe.com/thread/1151921?tstart=0

     
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