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Vaskania
Vaskania
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Save as Photoshop PDF > Scratch disk locked?

Feb 12, 2013 7:46 PM

Tags: #pdf #locked #disk #scratch

I searched  the forums, but apparently my issue only crops up when someone tries to launch PS. I can launch and do everything else just fine; however, I attempted to save as > PDF and received the scratch disk locked message. I can successfully save as PDF if I use the launch as admin option, but this seems odd since I can do everything else just fine without the need to do that.

 

Here are my steps:

Save as > Photoshop PDF

Click OK on "The settings you choose in the Save Adobe PDF dialog can override your current settings...."

I change [b]nothing[/b] in the Save Adobe PDF dialog. I simply click Save PDF.

Select Yes for "Preserve Photoshop Editing Capabilities" in the prompt.

Here is where I get the error message.

 

"Could not open a scratch file because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock the file."

 

At this point, Photoshop does not crash or exit. It just simply will not save the file. This is the first time I've tried to save as  PDF, so it could just be a user error > replace user situation. :d

I have tried the CTRL + Shift + Alt method of launching to wipe my preferences only to have the same result. My scratch disk is an internal drive used only as storage with 1.30 TB available.

 

Photoshop CS6 Extended

Windows 7 64bit

User account is an admin, but I have never had a need to launch PS as an admin specifically.

 

Thanks in advance.

404 Views   4 Replies   Latest reply: Vaskania, Feb 13, 2013 4:59 PM
 
Replies
  • Mylenium
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    1. Mylenium,
    Feb 12, 2013 8:57 PM   in reply to Vaskania
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    Could be an issue with the PDF presets themselves. Check them in your user folder and fix their permissions.

     

    Important Directories

     

    Installation Preparations

     

    Mylenium

     
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  • Vaskania
    Currently Being Moderated
    2. Vaskania,
    Feb 12, 2013 10:08 PM   in reply to Mylenium
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    Checked my permissions on C:\Users\***\AppData\Roaming\Adobe\Adobe PDF\Settings and everything is fine.

     

    Taking that info and some google work I came across this: http://help.adobe.com/en_US/photoshop/cs/using/WS23B45D06-1977-4006-8B EB-2DBB08CA502Ea.html#WSA79FA899-BC95-401e-BD44-5B26BC31B369

     

    Apparently, there should be PDF settings files in C:\Users\***\AppData\Roaming\Adobe\Adobe PDF\Settings; however, my folder was empty, but the article above also says to move them from an 'Extras' folder located within ProgramData. Copied the settings over, tried again, same result.

     

    Am I supposed to have Acrobat installed for this to work properly? I don't have Acrobat, nor do I even use Reader (I use a different program for in-browser PDF).

     

    //edit

    Apparently it was in my settings on the PDF save dialog. I removed the settings that I moved over and tried again. This time I actually fiddled with the settings and used Smallest File Size instead of HQ Print, and that seemed to have worked. Messed with things some more, and narrowed it down to the Preserve Photoshop Editing Capabilities option. As long as that option is UN-checked, then everything works smoothly, including HQ quality.

     
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  • Noel Carboni
    20,980 posts
    Dec 23, 2006
    Currently Being Moderated
    3. Noel Carboni,
    Feb 13, 2013 5:30 AM   in reply to Vaskania
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    Is there any chance you might have mixed Adobe-supplied plug-ins from an earlier version of Photoshop into this one?  I mean by copying them from one Photoshop installation area to another, or by setting an Extra plug-ins folder configuration to point to them in another Photoshop installation area?

     

    -Noel

     
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  • Vaskania
    Currently Being Moderated
    4. Vaskania,
    Feb 13, 2013 4:59 PM   in reply to Noel Carboni
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    Not to my knowledge. When I upgraded from CS5 to CS6 I read how to migrate things over, and I only use the Extension Manager to install/uninstall them. The only things I've directly taken back and forth were Presets (brush/gradient/etc). I do not have any secondary plug-in folders enabled in the preferences.

     

    CS5 does not have this issue. I can leave "Preserve Photoshop Editing Capabilities" checked and not have this problem.

     
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