Faulting application name: InDesign.exe, version: 18.104.22.1682, time stamp: 0x48ca2a28
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc0000005
Did it ever run? It works here on Win7 pro x64, but not everyone is able to get it running.
I can't find that version of the .dll anywhere on my system, either, which makes me suspicious that something else has overwritten it and is causing the problem, if it ever ran.
You said you cleaned and reinstalled. Does that mean you downloaded and ran the CS Cleaner Tool?
Yes it worked fine until last week. Just stopped one day.
I used the CS cleaner tool and I re-installed and ran the patch also
Still no luck.
May be something to do with a windows update but cant find an update from near the day it crashed
I'm not very technical so sorry I cant give more details
Try running the Mircrosoft Fix it: http://support.microsoft.com/mats/program_install_and_uninstall/ . Any missing dlls and corrupt links to libraries can be fixed using this tool. Reboot Windows and then launch InDesign. If this doesn't help, then I would recommend you run the ProcMon tool and collect PML log file using this link: http://kb.acronis.com/content/2295 . You can upload the PML to dropbox and share the link here for us to analyze it. Please save the InDesign related info only inside the PML. You might want to PM me for detailed info on how to collect InDesign specific PML log.
Hi again Shnath
Heres the dropbox link to the pml file. hope I've done it correctly!
Got your Logfile and you did capture it very well. I was able to find the major issues that I'm mentioning below:
HKLM\SOFTWARE\Wow6432Node\ - Needs full permissions
Files and Folders
C:\Program Files(x86)\Common Files\Adobe\ - Needs full permissions
C:\Program Files(x86)\Adobe\Adobe InDesign CS3\ - Needs Full permissions
C:\Windows\SysWOW64\ - Needs full permissions
C:\Windows\System32\ - Needs full permissions
The registry key mentioned above is getting Access denied flag in ProcMon meaning it doesn't have write access and read only access. Adobe needs the folder mentioned above to write permissions to pcd.db, caps.db and media.db. These files contain various info about your software license. Improper access to these files will cause crash or not launch product at all.
How to apply full permissions, please follow these instructions:
To edit the registry key and provide correct permissions, first launch regedit by typing it in the search box of Start menu. Go to File > Export and first take a backup of the registry and save the registry file on your desktop or in a safe location. Next, expand the HKEY_LOCAL_MACHINE, then expand SOFTWARE and browse down to find Wow6432Node key. Right click and choose permissions. Choose your username from the permissions window and then check Full control. Then exit from registry editor.
Thank you all, but especially snath. Problem now resolved. there were some permission issues which snath resolved. We did a clean install and In Design now working. i will reinstall photoshop separately. Thanks again for your help, much appreciated
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