Adobe Community: Can't create or open files in Win8/CS6

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Can't create or open files in Win8/CS6

Feb 13, 2013 10:04 AM

Tags: #photoshop #cs6 #windows_8_pro

I have CS6 running on Win8 pro and as of today I can’t get photoshop to open or create new files. It just essentially ignores me - no crash, and the menus are still available. It’s been working past few weeks though. I have tried rebooting at least 5 times and deleted my settings file (CTRL+SHIFT+ALT when starting). Nothing works. The cloud app says it is up to date.

I am running a GeForce GTX 560M and was running the latest released driver. I've tried installing their latest beta driver and got same results. Is there a log file somewhere I can check?

What else can I try?

Ron

2227 Views 32 Replies Latest reply: Spawton_Apostate, Apr 3, 2013 10:36 AM

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1. Jeffrey Tranberry,

Feb 13, 2013 10:30 AM in reply to ron_gilchrist

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It may help if we can could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photoshop_family/topics/photoshop_how_do _i_share_my_system_information

Does running from an Admin account or in SafeMode give any joy? http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshoot ing-steps-to-fix-most-issues.html#Permissions

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2. Curt Y,

Feb 13, 2013 10:33 AM in reply to ron_gilchrist

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In preferences if you uncheck the graphics processor do you see any changes?

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3. ron_gilchrist,

Feb 13, 2013 12:44 PM in reply to Jeffrey Tranberry

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I haven't tried safe mode. I will do that in an hour or so and let you know. Here is the system info:
Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
Operating System: Windows 8 64-bit
Version: 6.2
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 1995 MHz
Built-in memory: 24553 MB
Free memory: 20580 MB
Memory available to Photoshop: 22175 MB
Memory used by Photoshop: 69 %
Image tile size: 1024K
Image cache levels: 4
OpenGL Drawing: Disabled.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Version: 3.0
OpenGL Version: 3.0
Video Rect Texture Size: 16384
OpenGL Memory: 2047 MB
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce GTX 560M/PCIe/SSE2
Display: 2
Display Bounds: top=0, left=1920, bottom=1080, right=3840
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Video Card Number: 2
Video Card: NVIDIA GeForce GTX 560M
Driver Version:
Driver Date:
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GTX 560M
Video Card Memory: 2048 MB
Video Card Number: 1
Video Card: Microsoft Basic Render Driver
Driver Version: 9.18.13.1396
Driver Date: 20130125000000.000000-000
Video Card Driver:
Video Mode:
Video Card Caption: Microsoft Basic Render Driver
Video Card Memory: 0 MB
Serial number: 90970444886541370159
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Ron\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 931.4G, 499.7G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0
   AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869
   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
   AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686
   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
   adobe_caps.dll   Adobe CAPS   6,0,29,0
   AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56
   aif_core.dll   AIF   3.0   62.490293
   aif_ocl.dll   AIF   3.0   62.490293
   aif_ogl.dll   AIF   3.0   62.490293
   amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
   ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
   boost_date_time.dll   DVA Product   6.0.0
   boost_signals.dll   DVA Product   6.0.0
   boost_system.dll   DVA Product   6.0.0
   boost_threads.dll   DVA Product   6.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577
   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
   data_flow.dll   AIF   3.0   62.490293
   dvaaudiodevice.dll   DVA Product   6.0.0
   dvacore.dll   DVA Product   6.0.0
   dvamarshal.dll   DVA Product   6.0.0
   dvamediatypes.dll   DVA Product   6.0.0
   dvaplayer.dll   DVA Product   6.0.0
   dvatransport.dll   DVA Product   6.0.0
   dvaunittesting.dll   DVA Product   6.0.0
   dynamiclink.dll   DVA Product   6.0.0
   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   image_compiler.dll   AIF   3.0   62.490293
   image_flow.dll   AIF   3.0   62.490293
   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0
   LogSession.dll   LogSession   2.1.2.1681
   mediacoreif.dll   DVA Product   6.0.0
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CS6   CS6
   Plugin.dll   Adobe Photoshop CS6   CS6
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383
   PSArt.dll   Adobe Photoshop CS6   CS6
   PSViews.dll   Adobe Photoshop CS6   CS6
   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0
   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

Required plug-ins:

   3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Accented Edges 13.0
   Adaptive Wide Angle 13.0
   Angled Strokes 13.0
   Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Bas Relief 13.0
   BMP 13.0
   Camera Raw 7.3
   Chalk & Charcoal 13.0
   Charcoal 13.0
   Chrome 13.0
   Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Color Halftone 13.0
   Colored Pencil 13.0
   CompuServe GIF 13.0
   Conté Crayon 13.0
   Craquelure 13.0
   Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Crop and Straighten Photos Filter 13.0
   Crosshatch 13.0
   Crystallize 13.0
   Cutout 13.0
   Dark Strokes 13.0
   De-Interlace 13.0
   Dicom 13.0
   Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Diffuse Glow 13.0
   Displace 13.0
   Dry Brush 13.0
   Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Embed Watermark 4.0
   Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Extrude 13.0
   FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Fibers 13.0
   Film Grain 13.0
   Filter Gallery 13.0
   Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Fresco 13.0
   Glass 13.0
   Glowing Edges 13.0
   Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Grain 13.0
   Graphic Pen 13.0
   Halftone Pattern 13.0
   HDRMergeUI 13.0
   IFF Format 13.0
   Ink Outlines 13.0
   JPEG 2000 13.0
   Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Lens Blur 13.0
   Lens Correction 13.0
   Lens Flare 13.0
   Liquify 13.0
   Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mezzotint 13.0
   Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mosaic Tiles 13.0
   Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Neon Glow 13.0
   Note Paper 13.0
   NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Ocean Ripple 13.0
   Oil Paint 13.0
   OpenEXR 13.0
   Paint Daubs 13.0
   Palette Knife 13.0
   Patchwork 13.0
   Paths to Illustrator 13.0
   PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Photocopy 13.0
   Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Pinch 13.0
   Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Plaster 13.0
   Plastic Wrap 13.0
   PNG 13.0
   Pointillize 13.0
   Polar Coordinates 13.0
   Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Poster Edges 13.0
   Radial Blur 13.0
   Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Read Watermark 4.0
   Reticulation 13.0
   Ripple 13.0
   Rough Pastels 13.0
   Save for Web 13.0
   ScriptingSupport 13.1.2
   Shear 13.0
   Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Smart Blur 13.0
   Smudge Stick 13.0
   Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Spatter 13.0
   Spherize 13.0
   Sponge 13.0
   Sprayed Strokes 13.0
   Stained Glass 13.0
   Stamp 13.0
   Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Sumi-e 13.0
   Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Targa 13.0
   Texturizer 13.0
   Tiles 13.0
   Torn Edges 13.0
   Twirl 13.0
   Underpainting 13.0
   Vanishing Point 13.0
   Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Water Paper 13.0
   Watercolor 13.0
   Wave 13.0
   Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Wind 13.0
   Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   ZigZag 13.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
   Mini Bridge
   Kuler
Installed TWAIN devices: NONE

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4. ron_gilchrist,

Feb 13, 2013 12:44 PM in reply to Curt Y

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Unchecking graphics processor didn't change things unfortunately.

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5. Chris Cox,

Feb 13, 2013 12:50 PM in reply to ron_gilchrist

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Any chance the windows are just showing up on your second display?

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6. Jeffrey Tranberry,

Feb 13, 2013 12:51 PM in reply to ron_gilchrist

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Are you using two cards and two displays? (That's what I'm seeing in the system info).

It looks like the driver is defaulting back to "Microsoft Basic Render Driver" which may be the source of the problem.

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7. Noel Carboni,

Feb 13, 2013 1:24 PM in reply to ron_gilchrist

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Interesting.

On my Windows 8 test VM I see a second "Video Card" based on the Microsoft Render Driver listed as well... Note that I have two honest to goodness monitors enabled on that system, but both displays are on the first, er, second, er, main virtual video card.

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Windows NT
Version: 6.2
System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 3458 MHz
Built-in memory: 8191 MB
Free memory: 6881 MB
Memory available to Photoshop: 7209 MB
Memory used by Photoshop: 90 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: False.
OpenGL Allow Advanced Mode: False.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: VMware, Inc.
Video Card Renderer: Gallium 0.4 on SVGA3D; build: RELEASE;
Display: 2
Display Bounds:= top: 0, left: 1600, bottom: 1200, right: 3200
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1200, right: 1600
Video Card Number: 2
Video Card: VMware SVGA 3D
OpenCL Unavailable
Driver Version:
Driver Date:
Video Card Driver: vm3dum64.dll,vm3dum,vm3dgl64.dll,vm3dgl
Video Mode: 1600 x 1200 x 4294967296 colors
Video Card Caption: VMware SVGA 3D
Video Card Memory: 128 MB
Video Rect Texture Size: 8192
Video Card Number: 1
Video Card: Microsoft Basic Render Driver
OpenCL Unavailable
Driver Version: 7.14.1.1211
Driver Date: 20121003000000.000000-000
Video Card Driver:
Video Mode:
Video Card Caption: Microsoft Basic Render Driver
Video Card Memory: 128 MB
Video Rect Texture Size: 8192
Serial number: <redacted>
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\TEMP\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 159.7G, 113.6G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: C:\DEV\ProDigital\trunk\plugins\Output\Win\LastBuild\x64\

The above system runs Photoshop just fine, by the way.

-Noel

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8. ron_gilchrist,

Feb 13, 2013 1:43 PM in reply to Chris Cox

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no

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9. ron_gilchrist,

Feb 13, 2013 1:45 PM in reply to Jeffrey Tranberry

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Ok, is that because I unchecked graphics processor in preferences? What is the fix for "Microsoft Basic Render Driver"?

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10. ron_gilchrist,

Feb 13, 2013 1:49 PM in reply to Noel Carboni

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My notebook is an ASUS laptop G74SX and I have it plugged into two monitors via the HDMI and VGA ports. Unplugging the monitors and running from just the native laptop screen does not affect photoshop. Still seeing same behavior.

By the way, I hope my responses go to the right guys. I appreciate the help. I am not seeing my replies nested under the replies they are for. I just see a flat list as I respond. I am new to the forum.

Thanks,
Ron

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11. Jeffrey Tranberry,

Feb 13, 2013 1:52 PM in reply to ron_gilchrist

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We're getting the responses. Open a small image (a jpeg for example) after you open it, click on the Window menu. At the bottom of the menu, does it display the name of the file you tried to open?

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12. ron_gilchrist,

Feb 13, 2013 2:01 PM in reply to Jeffrey Tranberry

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Well I have good news, I tried booting to safe mode - and windows 8 ignored my shift key, but now suddenly photoshop is happy. I can open graphics files and create new ones.

I rebooted several times in the past to no avail. Maybe tinkering with the graphics settings worked suddenly?

I guess problem solved for now?

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13. Jeffrey Tranberry,

Feb 13, 2013 2:19 PM in reply to ron_gilchrist

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Hmm. Not sure. What's your system info look like now?

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14. ron_gilchrist,

Feb 13, 2013 3:19 PM in reply to Jeffrey Tranberry

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Here it is - in a working state

Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
Operating System: Windows 8 64-bit
Version: 6.2
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 1995 MHz
Built-in memory: 24553 MB
Free memory: 20779 MB
Memory available to Photoshop: 22175 MB
Memory used by Photoshop: 55 %
Image tile size: 1024K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Version: 1.1 CUDA 4.2.1
OpenGL Version: 3.0
Video Rect Texture Size: 16384
OpenGL Memory: 2047 MB
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce GTX 560M/PCIe/SSE2
Display: 2
Display Bounds: top=0, left=1920, bottom=1080, right=3840
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Video Card Number: 2
Video Card: NVIDIA GeForce GTX 560M
Driver Version:
Driver Date:
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GTX 560M
Video Card Memory: 2048 MB
Video Card Number: 1
Video Card: Microsoft Basic Render Driver
Driver Version: 9.18.13.1396
Driver Date: 20130125000000.000000-000
Video Card Driver:
Video Mode:
Video Card Caption: Microsoft Basic Render Driver
Video Card Memory: 0 MB
Serial number: 90970444886541370159
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Ron\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 931.4G, 499.7G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0
   AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869
   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
   AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686
   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
   adobe_caps.dll   Adobe CAPS   6,0,29,0
   AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56
   aif_core.dll   AIF   3.0   62.490293
   aif_ocl.dll   AIF   3.0   62.490293
   aif_ogl.dll   AIF   3.0   62.490293
   amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
   ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
   boost_date_time.dll   DVA Product   6.0.0
   boost_signals.dll   DVA Product   6.0.0
   boost_system.dll   DVA Product   6.0.0
   boost_threads.dll   DVA Product   6.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577
   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
   data_flow.dll   AIF   3.0   62.490293
   dvaaudiodevice.dll   DVA Product   6.0.0
   dvacore.dll   DVA Product   6.0.0
   dvamarshal.dll   DVA Product   6.0.0
   dvamediatypes.dll   DVA Product   6.0.0
   dvaplayer.dll   DVA Product   6.0.0
   dvatransport.dll   DVA Product   6.0.0
   dvaunittesting.dll   DVA Product   6.0.0
   dynamiclink.dll   DVA Product   6.0.0
   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   image_compiler.dll   AIF   3.0   62.490293
   image_flow.dll   AIF   3.0   62.490293
   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0
   LogSession.dll   LogSession   2.1.2.1681
   mediacoreif.dll   DVA Product   6.0.0
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CS6   CS6
   Plugin.dll   Adobe Photoshop CS6   CS6
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383
   PSArt.dll   Adobe Photoshop CS6   CS6
   PSViews.dll   Adobe Photoshop CS6   CS6
   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0
   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

Required plug-ins:

   3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Accented Edges 13.0
   Adaptive Wide Angle 13.0
   Angled Strokes 13.0
   Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Bas Relief 13.0
   BMP 13.0
   Camera Raw 7.3
   Chalk & Charcoal 13.0
   Charcoal 13.0
   Chrome 13.0
   Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Color Halftone 13.0
   Colored Pencil 13.0
   CompuServe GIF 13.0
   Conté Crayon 13.0
   Craquelure 13.0
   Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Crop and Straighten Photos Filter 13.0
   Crosshatch 13.0
   Crystallize 13.0
   Cutout 13.0
   Dark Strokes 13.0
   De-Interlace 13.0
   Dicom 13.0
   Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Diffuse Glow 13.0
   Displace 13.0
   Dry Brush 13.0
   Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Embed Watermark 4.0
   Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Extrude 13.0
   FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Fibers 13.0
   Film Grain 13.0
   Filter Gallery 13.0
   Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Fresco 13.0
   Glass 13.0
   Glowing Edges 13.0
   Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Grain 13.0
   Graphic Pen 13.0
   Halftone Pattern 13.0
   HDRMergeUI 13.0
   IFF Format 13.0
   Ink Outlines 13.0
   JPEG 2000 13.0
   Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Lens Blur 13.0
   Lens Correction 13.0
   Lens Flare 13.0
   Liquify 13.0
   Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mezzotint 13.0
   Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mosaic Tiles 13.0
   Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Neon Glow 13.0
   Note Paper 13.0
   NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Ocean Ripple 13.0
   Oil Paint 13.0
   OpenEXR 13.0
   Paint Daubs 13.0
   Palette Knife 13.0
   Patchwork 13.0
   Paths to Illustrator 13.0
   PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Photocopy 13.0
   Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Pinch 13.0
   Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Plaster 13.0
   Plastic Wrap 13.0
   PNG 13.0
   Pointillize 13.0
   Polar Coordinates 13.0
   Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Poster Edges 13.0
   Radial Blur 13.0
   Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Read Watermark 4.0
   Reticulation 13.0
   Ripple 13.0
   Rough Pastels 13.0
   Save for Web 13.0
   ScriptingSupport 13.1.2
   Shear 13.0
   Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Smart Blur 13.0
   Smudge Stick 13.0
   Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Spatter 13.0
   Spherize 13.0
   Sponge 13.0
   Sprayed Strokes 13.0
   Stained Glass 13.0
   Stamp 13.0
   Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Sumi-e 13.0
   Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Targa 13.0
   Texturizer 13.0
   Tiles 13.0
   Torn Edges 13.0
   Twirl 13.0
   Underpainting 13.0
   Vanishing Point 13.0
   Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Water Paper 13.0
   Watercolor 13.0
   Wave 13.0
   Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Wind 13.0
   Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   ZigZag 13.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
   Mini Bridge
   Kuler
Installed TWAIN devices: NONE

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20,972 posts
Dec 23, 2006

Currently Being Moderated

15. Noel Carboni,

Feb 13, 2013 8:45 PM in reply to ron_gilchrist

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Here's a summary of the differences, if it can help you Adobe guys out...

Text Compare
Produced: 2/13/2013 11:42:56 PM
Mode: Differences, Ignoring Unimportant

Left file: C:\TEMP\Work.txt     Right file: C:\TEMP\NoWork.txt
----------------------------------------------------------------
Free memory: 20779 MB          <> Free memory: 20580 MB
----------------------------------------------------------------
----------------------------------------------------------------
Memory used by Photoshop: 55 % <> Memory used by Photoshop: 69 %
----------------------------------------------------------------
----------------------------------------------------------------
OpenGL Drawing: Enabled.       <> OpenGL Drawing: Disabled.
----------------------------------------------------------------
----------------------------------------------------------------
OpenGL Drawing Mode: Advanced <> OpenGL Drawing Mode: Normal
----------------------------------------------------------------
----------------------------------------------------------------
OpenCL Version: 1.1 CUDA 4.2.1 <> OpenCL Version: 3.0
----------------------------------------------------------------

-Noel

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16. Jeffrey Tranberry,

Feb 14, 2013 7:59 PM in reply to Noel Carboni

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Thanks. Looks like having OGL on is preferred, or a restart got the driver/settings aligned better.

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17. ron_gilchrist,

Feb 15, 2013 10:01 AM in reply to Jeffrey Tranberry

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Thanks for all the help

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18. Spawton_Apostate,

Feb 17, 2013 2:53 AM in reply to ron_gilchrist

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I am having the same problem, for the past few months!
I had the problem in December and tried everyhting Adobe advised, created a new admin account, fiddled with my graphics settings etc etc.
Finally it seemed to work.
But now the problem has resurfaced, I cant reinstall my computer every five minutes!
Did anyone come up with a solution for this issue???

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20,972 posts
Dec 23, 2006

Currently Being Moderated

19. Noel Carboni,

Feb 17, 2013 8:30 AM in reply to Spawton_Apostate

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Spawton, please do as Ron has done above: Post your System Info.

When you "fiddled with your graphics settings", did you make sure and close and restart Photoshop after each change? If you did not, it's possible you missed a combination of settings that worked, but you didn't see it work when you tested.

-Noel

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20. Spawton_Apostate,

Feb 21, 2013 7:32 AM in reply to Noel Carboni

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Hi Noel,
It seems to be behaving itself for now. I think it might have been a virus...
I will post my info if it happens againg
thanks for your help

Alex

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21. ron_gilchrist,

Mar 7, 2013 4:05 PM in reply to Noel Carboni

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Well my issue has resurfaced. I fiddled with my graphics settings, restarted, etc. Then I deactivated and installed on a windows 2008 server VM I had within my machine (hyper-v). Oddly, I had the same issues, so I think there is something up with my hardware/drivers.

A quite maddening issue that I would love to see a permanent fix for. Here is my latest system info:

Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
Operating System: Windows 8 64-bit
Version: 6.2
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 1995 MHz
Built-in memory: 24553 MB
Free memory: 10189 MB
Memory available to Photoshop: 22175 MB
Memory used by Photoshop: 55 %
Image tile size: 1024K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Version: 1.1 CUDA 4.2.1
OpenGL Version: 3.0
Video Rect Texture Size: 16384
OpenGL Memory: 2047 MB
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce GTX 560M/PCIe/SSE2
Display: 2
Display Bounds: top=0, left=1920, bottom=1080, right=3840
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Video Card Number: 2
Video Card: NVIDIA GeForce GTX 560M
Driver Version:
Driver Date:
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GTX 560M
Video Card Memory: 2048 MB
Video Card Number: 1
Video Card: Microsoft Basic Render Driver
Driver Version: 9.18.13.1396
Driver Date: 20130125000000.000000-000
Video Card Driver:
Video Mode:
Video Card Caption: Microsoft Basic Render Driver
Video Card Memory: 0 MB
Serial number: 90970444886541370159
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Ron\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 931.4G, 499.7G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0
   AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869
   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
   AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686
   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
   adobe_caps.dll   Adobe CAPS   6,0,29,0
   AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56
   aif_core.dll   AIF   3.0   62.490293
   aif_ocl.dll   AIF   3.0   62.490293
   aif_ogl.dll   AIF   3.0   62.490293
   amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
   ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
   boost_date_time.dll   DVA Product   6.0.0
   boost_signals.dll   DVA Product   6.0.0
   boost_system.dll   DVA Product   6.0.0
   boost_threads.dll   DVA Product   6.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577
   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
   data_flow.dll   AIF   3.0   62.490293
   dvaaudiodevice.dll   DVA Product   6.0.0
   dvacore.dll   DVA Product   6.0.0
   dvamarshal.dll   DVA Product   6.0.0
   dvamediatypes.dll   DVA Product   6.0.0
   dvaplayer.dll   DVA Product   6.0.0
   dvatransport.dll   DVA Product   6.0.0
   dvaunittesting.dll   DVA Product   6.0.0
   dynamiclink.dll   DVA Product   6.0.0
   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   image_compiler.dll   AIF   3.0   62.490293
   image_flow.dll   AIF   3.0   62.490293
   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0
   LogSession.dll   LogSession   2.1.2.1681
   mediacoreif.dll   DVA Product   6.0.0
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CS6   CS6
   Plugin.dll   Adobe Photoshop CS6   CS6
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383
   PSArt.dll   Adobe Photoshop CS6   CS6
   PSViews.dll   Adobe Photoshop CS6   CS6
   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0
   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

Required plug-ins:

   3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Accented Edges 13.0
   Adaptive Wide Angle 13.0
   Angled Strokes 13.0
   Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Bas Relief 13.0
   BMP 13.0
   Camera Raw 7.3
   Chalk & Charcoal 13.0
   Charcoal 13.0
   Chrome 13.0
   Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Color Halftone 13.0
   Colored Pencil 13.0
   CompuServe GIF 13.0
   Conté Crayon 13.0
   Craquelure 13.0
   Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Crop and Straighten Photos Filter 13.0
   Crosshatch 13.0
   Crystallize 13.0
   Cutout 13.0
   Dark Strokes 13.0
   De-Interlace 13.0
   Dicom 13.0
   Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Diffuse Glow 13.0
   Displace 13.0
   Dry Brush 13.0
   Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Embed Watermark 4.0
   Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Extrude 13.0
   FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Fibers 13.0
   Film Grain 13.0
   Filter Gallery 13.0
   Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Fresco 13.0
   Glass 13.0
   Glowing Edges 13.0
   Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Grain 13.0
   Graphic Pen 13.0
   Halftone Pattern 13.0
   HDRMergeUI 13.0
   IFF Format 13.0
   Ink Outlines 13.0
   JPEG 2000 13.0
   Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Lens Blur 13.0
   Lens Correction 13.0
   Lens Flare 13.0
   Liquify 13.0
   Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mezzotint 13.0
   Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mosaic Tiles 13.0
   Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Neon Glow 13.0
   Note Paper 13.0
   NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Ocean Ripple 13.0
   Oil Paint 13.0
   OpenEXR 13.0
   Paint Daubs 13.0
   Palette Knife 13.0
   Patchwork 13.0
   Paths to Illustrator 13.0
   PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Photocopy 13.0
   Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Pinch 13.0
   Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Plaster 13.0
   Plastic Wrap 13.0
   PNG 13.0
   Pointillize 13.0
   Polar Coordinates 13.0
   Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Poster Edges 13.0
   Radial Blur 13.0
   Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Read Watermark 4.0
   Reticulation 13.0
   Ripple 13.0
   Rough Pastels 13.0
   Save for Web 13.0
   ScriptingSupport 13.1.2
   Shear 13.0
   Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Smart Blur 13.0
   Smudge Stick 13.0
   Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Spatter 13.0
   Spherize 13.0
   Sponge 13.0
   Sprayed Strokes 13.0
   Stained Glass 13.0
   Stamp 13.0
   Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Sumi-e 13.0
   Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Targa 13.0
   Texturizer 13.0
   Tiles 13.0
   Torn Edges 13.0
   Twirl 13.0
   Underpainting 13.0
   Vanishing Point 13.0
   Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Water Paper 13.0
   Watercolor 13.0
   Wave 13.0
   Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Wind 13.0
   Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   ZigZag 13.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
   Mini Bridge
   Kuler
Installed TWAIN devices: NONE

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20,972 posts
Dec 23, 2006

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22. Noel Carboni,

Mar 8, 2013 8:36 AM in reply to ron_gilchrist

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Ron, I know this could be disruptive, but have you tried a preferences clearing? The press and hold Control-Shift-Alt immediately upon cold-starting Photoshop thing.

I'm starting to develop the thought that Photoshop could be storing some information derived from what it discovers about the GPU that only a preferences reset can clear up. Something triggers it to store wrong information, possibly because of a resource issue or intermittent driver problem, and no matter whether the problem is cleared up it doesn't revisit the decision.

If you clear your preferences, you will, of course, have to re-make all your preferences changes that you like that are different than defaults. I've made a note sheet so that if I have to do so I will remember to revisit all the right settings.

-Noel

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23. ron_gilchrist,

Mar 8, 2013 12:21 PM in reply to Noel Carboni

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Well I tried that before (ctrl+shift+alt) and no luck. Just tried it again, rebooted and still no luck. I also disabled graphics card, restarted the app, and nothing.

This is costing me productivity with my work (I am a user interface web dev) so hope this can get escalated soon

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24. Noel Carboni,

Mar 8, 2013 12:49 PM in reply to ron_gilchrist

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I have no idea whether Adobe plans to escalate this issue - you might want to call customer support on that to ensure it happens, and be ready for a potentially trying set of events.

I'm not criticizing, but I'm curious what made you choose to upgrade to Windows 8? Did you have a compelling reason?

Many pros/enterprises wait until at least a service pack is released before adopting a new OS. I've chosen to stay on Windows 7 myself for the time being.

-Noel

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25. Jeffrey Tranberry,

Mar 8, 2013 12:55 PM in reply to ron_gilchrist

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If you're having trouble with the shortcut to kill prefs, try manually removing the folder/prefs. Instructions in this video:

http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshoot ing-steps-to-fix-most-issues.html#Preferences

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26. ron_gilchrist,

Mar 8, 2013 1:13 PM in reply to Jeffrey Tranberry

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The prefs deleted no problem. I got the popup and clicked yes. I still can't create or open files. I upgraded to win8 because I needed to run that version of Hyper-V for my sharepoint VMs.

This is likely not an OS issue, but hardware. I deactivated PS and installed it within my win2008 server instance (a VM) and it had the exact same issue.

I will contact support. Thanks all.

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27. Noel Carboni,

Mar 8, 2013 7:41 PM in reply to ron_gilchrist

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Makes sense; thanks. Hyper-V is the one big new thing in Windows 8.

-Noel

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28. Spawton_Apostate,

Apr 2, 2013 10:08 AM in reply to Noel Carboni

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Hi Noel,

My problem is back again. I dont know what is causing it but it seems that a computer reboot usually fixes it, however I cant be restarting my machine every time I want to open a file!
Here is my system information, if you have any idea what might be causing this I would be very grateful!

I have just tried resetting the photoshop preferences but to no avail.

You suggested that maybe spaeking to customer services might be of use, is it worth me trying that?

thanks

Alex

Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3292 MHz
Built-in memory: 7911 MB
Free memory: 5243 MB
Memory available to Photoshop: 6984 MB
Memory used by Photoshop: 70 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: Quadro 4000/PCI/SSE2
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1200, right: 1920
Video Card Number: 1
Video Card: NVIDIA Quadro 4000
OpenCL Unavailable
Driver Version: 8.17.12.7619
Driver Date: 20111006000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1200 x 4294967296 colors
Video Card Caption: NVIDIA Quadro 4000
Video Card Memory: 2048 MB
Video Rect Texture Size: 16384
Serial number: 95478541515462481097
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Admin\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 453.6G, 345.4G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112
   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0
   AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504
   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
   AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654
   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
   adobe_caps.dll   Adobe CAPS   6,0,29,0
   AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56
   aif_core.dll   AIF   3.0   62.490293
   aif_ocl.dll   AIF   3.0   62.490293
   aif_ogl.dll   AIF   3.0   62.490293
   amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
   ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
   boost_date_time.dll   DVA Product   6.0.0
   boost_signals.dll   DVA Product   6.0.0
   boost_system.dll   DVA Product   6.0.0
   boost_threads.dll   DVA Product   6.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
   data_flow.dll   AIF   3.0   62.490293
   dvaaudiodevice.dll   DVA Product   6.0.0
   dvacore.dll   DVA Product   6.0.0
   dvamarshal.dll   DVA Product   6.0.0
   dvamediatypes.dll   DVA Product   6.0.0
   dvaplayer.dll   DVA Product   6.0.0
   dvatransport.dll   DVA Product   6.0.0
   dvaunittesting.dll   DVA Product   6.0.0
   dynamiclink.dll   DVA Product   6.0.0
   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   image_compiler.dll   AIF   3.0   62.490293
   image_flow.dll   AIF   3.0   62.490293
   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0
   LogSession.dll   LogSession   2.1.2.1640
   mediacoreif.dll   DVA Product   6.0.0
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CS6   CS6
   Plugin.dll   Adobe Photoshop CS6   CS6
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383
   PSArt.dll   Adobe Photoshop CS6   CS6
   PSViews.dll   Adobe Photoshop CS6   CS6
   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   TfFontMgr.dll   FontMgr   9.3.0.113
   TfKernel.dll   Kernel   9.3.0.113
   TFKGEOM.dll   Kernel Geom   9.3.0.113
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113
   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
   wu3d.dll   U3D Writer   9.3.0.113

Required plug-ins:

   Accented Edges 13.0
   Adaptive Wide Angle 13.0
   ADM 3.11x01
   Angled Strokes 13.0
   Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Bas Relief 13.0
   BMP 13.0
   Camera Raw 7.3
   Chalk & Charcoal 13.0
   Charcoal 13.0
   Chrome 13.0
   Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Color Halftone 13.0
   Colored Pencil 13.0
   CompuServe GIF 13.0
   Conté Crayon 13.0
   Craquelure 13.0
   Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Crop and Straighten Photos Filter 13.0
   Crosshatch 13.0
   Crystallize 13.0
   Cutout 13.0
   Dark Strokes 13.0
   De-Interlace 13.0
   Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Diffuse Glow 13.0
   Displace 13.0
   Dry Brush 13.0
   Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Embed Watermark 4.0
   Extrude 13.0
   FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Fibers 13.0
   Film Grain 13.0
   Filter Gallery 13.0
   Fresco 13.0
   Glass 13.0
   Glowing Edges 13.0
   Grain 13.0
   Graphic Pen 13.0
   Halftone Pattern 13.0
   HDRMergeUI 13.0
   IFF Format 13.0
   Ink Outlines 13.0
   JPEG 2000 13.0
   Lens Blur 13.0
   Lens Correction 13.0
   Lens Flare 13.0
   Liquify 13.0
   Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Mezzotint 13.0
   MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Mosaic Tiles 13.0
   Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Neon Glow 13.0
   Note Paper 13.0
   NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Ocean Ripple 13.0
   Oil Paint 13.0
   OpenEXR 13.0
   Paint Daubs 13.0
   Palette Knife 13.0
   Patchwork 13.0
   Paths to Illustrator 13.0
   PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Photocopy 13.0
   Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Pinch 13.0
   Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Plaster 13.0
   Plastic Wrap 13.0
   PNG 13.0
   Pointillize 13.0
   Polar Coordinates 13.0
   Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Poster Edges 13.0
   Radial Blur 13.0
   Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Read Watermark 4.0
   Reticulation 13.0
   Ripple 13.0
   Rough Pastels 13.0
   Save for Web 13.0
   ScriptingSupport 13.0.1
   Shear 13.0
   Smart Blur 13.0
   Smudge Stick 13.0
   Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Spatter 13.0
   Spherize 13.0
   Sponge 13.0
   Sprayed Strokes 13.0
   Stained Glass 13.0
   Stamp 13.0
   Sumi-e 13.0
   Targa 13.0
   Texturizer 13.0
   Tiles 13.0
   Torn Edges 13.0
   Twirl 13.0
   Underpainting 13.0
   Vanishing Point 13.0
   Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Water Paper 13.0
   Watercolor 13.0
   Wave 13.0
   WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   Wind 13.0
   Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
   ZigZag 13.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Flash: NONE
Installed TWAIN devices: NONE

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29. Chris Cox,

Apr 2, 2013 10:13 AM in reply to Spawton_Apostate

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IF it requires a machine reboot, it's an OS or hardware/driver problem.

And your video card driver is way out of date -- check with NVidia for updated drivers.

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30. Spawton_Apostate,

Apr 2, 2013 10:22 AM in reply to Chris Cox

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Thanks for your response Chris,

I will update the NVidia drivers.
If it is an OS or hardware probelm what sort of action can I take?

Alex

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31. Chris Cox,

Apr 2, 2013 10:26 AM in reply to Spawton_Apostate

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Without knowing what the exact problem is, I don't know.
You'll have to troubleshoot it on your system - but the video card driver is the most obvious possibility.

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32. Spawton_Apostate,

Apr 3, 2013 10:36 AM in reply to Chris Cox

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Chris, after downloading the new drivers the problem seems to have gone away.
I hope this is the end of the issue!
If it continues to work you are a star.
cheers

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