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keith deno
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Download Lightroom 4

Feb 13, 2013 7:50 PM

How do you download Lightroom 4 purchased last April for a PC, but now needed on a new Apple?  I can see the purchase history but no option to download.

 
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  • Currently Being Moderated
    Feb 13, 2013 7:59 PM   in reply to keith deno

    You can download trial versions at the site linked below and use you current serial number to activate.  A problem you are going to run into is having a license for a PC and wanting one for a Mac.  For information on that you will do best to visit the second link provided below.

     

    http://prodesigntools.com/tag/ddl

     

    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site.

     

    http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platfo rm-language-swap.html

     
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  • Currently Being Moderated
    Feb 13, 2013 11:09 PM   in reply to keith deno

    Keith,

     

    I've checked your account and see that the serial number given(for LR4)is compatible on both Win and MAC. You can use the same serial number during installation on your MAC. I do have another query for you.

    LR4 purchased in March 2012 is an upgrade version. Upon further investigation I found you do not have any prior versions registered on your account.

     

    When you try installing LR4 on your new MAC you may be prompted for the serial number of a prior version(after you enter the serila number for LR4). Please keep it handy.

     

    Thanks

    Nikhil

     
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  • Currently Being Moderated
    Feb 14, 2013 5:02 AM   in reply to keith deno

    Keith,

     

    I've mentioned my answers inline.

     

    I do have a prior version of Lightroom on the old computer, which is not functioning properly.  Do you have a suggestion as to how to retrieve the serial number? : Check if this link helps : http://helpx.adobe.com/x-productkb/global/find-serial-number.html

     

    Of further concern is where, and how, to get the Lightroom 4 download : Download the product from here : http://www.adobe.com/downloads/ (select the product and OS from the list and start the download).

    Alternatively since you've bought the product follow the instructions on how to download a product from here : http://helpx.adobe.com/creative-suite/kb/find-download-link.html

     

    Thanks

    Nikhil

     
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  • Currently Being Moderated
    Feb 15, 2013 1:20 AM   in reply to keith deno

    Keith,

     

    Download the trial version for Lightroom 4 from here : http://www.adobe.com/downloads/ (select the product and OS from the list and start the download). During installation enter the serial number for LR4 first and then the previous version. In case you are unable to find the old serial number you'r best option would be to contact Adobe Support.

     

    Thanks

    Nikhil

     
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