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Matthias--Ring Calculating status...

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Feb 14, 2013

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Illustrator stopped starting

Feb 14, 2013 7:58 AM

I have a CS6 and Photoshop/InDesign launch from the dock without problems.

But Illustrator stopped starting when loading add-ons (german: Zusatzmodule) - after auto-update.

MacBook Pro Retina

Mac OS X 10.8.2

1534 Views 20 Replies Latest reply: Mandhir Bhatia, Apr 10, 2013 11:14 AM

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1. Monika Gause,

Feb 14, 2013 8:18 AM in reply to Matthias--Ring

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Have you already tried the usual stuff:
- delete preferences
- check fonts and third party plugins
- log in as a new user

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2. Matthias--Ring,

Feb 14, 2013 9:33 AM in reply to Monika Gause

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- delete preferences
Yes. No Result.
- log in as a new user
Yes. No Result.
- check fonts and third party plugins
I have no third party plugins.
Deleting the last 5 new Fonts and start then with "^" + "ctrl" + "cmd" - Illustrator starts, but show following message
The normal start stops as before.

Thank you Monika.

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3. Kurt Gold,

Feb 14, 2013 9:39 AM in reply to Matthias--Ring

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The plugin StrokeOffset.aip is a standard Illustrator plugin.

Take a look at your Plugins folder. Is it there?

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4. Matthias--Ring,

Feb 14, 2013 10:01 AM in reply to Kurt Gold

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Take a look at your Plugins folder. Is it there?
Yep.

Thanx Kurt

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5. Matthias--Ring,

Feb 14, 2013 10:32 AM in reply to Matthias--Ring

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The launch stopped here:

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6. Kurt Gold,

Feb 14, 2013 10:51 AM in reply to Matthias--Ring

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Hard to say.

I would reinstall the whole programme.

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7. Matthias--Ring,

Feb 14, 2013 11:39 AM in reply to Kurt Gold

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- I de-install.
- I install new from DVD.
- The same issue: Illustrator crashes on launch!
- Now i run the auto-updater

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8. Kurt Gold,

Feb 14, 2013 12:18 PM in reply to Matthias--Ring

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Well, there may be countless reasons why you're suffering rather unknown issues.

Without having access to your machine I'd rather abscond now …

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9. Matthias--Ring,

Feb 14, 2013 12:59 PM in reply to Matthias--Ring

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Unbelievably. After New-Install, Auto-Update: Illustrator crashes on launch, still!
Hello @Adobe_Care, @Illustrator: What should I do.

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10. amxyz,

Feb 14, 2013 1:40 PM in reply to Matthias--Ring

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We are sorry for your frustration!

A few troubleshooting steps we'd like to recommend.
1. Check is the problem is permissin related by launching Illustrator in Safeboot using the root account
http://support.apple.com/kb/ht1528
http://support.apple.com/kb/HT1455

2. If the issue still exist, clean install in the same environment
You should use the Adobe Creative Suite Cleaner Tool to remove all installation records first before reinstall CS6: http://www.adobe.com/support/contact/cscleanertool.html
Please read the instruction before using the tool as it will erase all data related to the current suite.

Please let us know if this helps your issue. Thanks!

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11. Matthias--Ring,

Feb 15, 2013 1:36 AM in reply to amxyz

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OK amxyz, staff.
Even though I don't know why, I start in OS X in Safe Mode: The same issue. Illustrator crashes on launch!

The next thing: i make a clean install.
But, must i remove the whole CS6 or only Illustrator?

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12. Matthias--Ring,

Feb 15, 2013 2:02 AM in reply to Matthias--Ring

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The whole story:
New MacBook Pro with retina in December 2012. Mac OS X 10.8.2.
New CS6 (Design Standard, Update, 950 euros. Grrrr) freshly installed.
I let "Adobe Application Manager" to do his job.
Everything works for about 1 month.
I'm not sure whether "Adobe Application Manager" has made further updates. I guess so.
Photoshop and InDesign work and are used daily.
Illustrator is less in use.
The only thing I've new installed is the Oracle VM VirtualBox. (For testing of MSIE.)
Oh stop. I have Java installed and uninstalled quickly.
Whether related to it? I do not know.
I only know that since yesterday Illustrator will not start. Photoshop and InDesign still work.

So, now I'm going to start a clean reinstall of CS6.
Dear staff, who pays me this actually work?

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13. Raghuveer Singh Bhunwal,

Feb 15, 2013 2:26 AM in reply to Matthias--Ring

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Matthias can you try my trick. It might save you the reinstall time (not sure but just a hint) ?

If yes than can you tell what the console displays when AI is launched. (Applications >> Utilities >> Console).

~MBMSumraat

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14. Matthias--Ring,

Feb 15, 2013 2:46 AM in reply to Raghuveer Singh Bhunwal

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hi MBMSumraat.

This writes the console about the aborted start of AI (1.5 sec.)

15.02.13 11:40:32,459 WindowServer[87]: Received display connect changed for display 0x42803c0
15.02.13 11:40:32,520 WindowServer[87]: Received display connect changed for display 0x3f003d
15.02.13 11:40:32,521 WindowServer[87]: Received display connect changed for display 0x3f003e
15.02.13 11:40:32,521 WindowServer[87]: Received display connect changed for display 0x3f003f
15.02.13 11:40:32,522 WindowServer[87]: CGXMuxAcknowledge: Posting glitchless acknowledge
15.02.13 11:40:32,539 WindowServer[87]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042803c0 device: 0x107b2b320 isBackBuffered: 1 numComp: 3 numDisp: 3
15.02.13 11:40:32,573 WindowServer[87]: Received display connect changed for display 0x42803c0
15.02.13 11:40:33,484 com.apple.launchd.peruser.501[342]: ([0x0-0x71071].com.adobe.illustrator[823]) Exited with code: 97
15.02.13 11:40:33,618 WindowServer[87]: Received display connect changed for display 0x42803c0
15.02.13 11:40:33,666 WindowServer[87]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042803c0 device: 0x107b2b320 isBackBuffered: 1 numComp: 3 numDisp: 3
15.02.13 11:40:33,681 WindowServer[87]: CGXMuxAcknowledge: Posting glitchless acknowledge
15.02.13 11:40:33,708 WindowServer[87]: Received display connect changed for display 0x42803c0
15.02.13 11:40:33,721 WindowServer[87]: Received display connect changed for display 0x3f003d
15.02.13 11:40:33,721 WindowServer[87]: Received display connect changed for display 0x3f003e
15.02.13 11:40:33,722 WindowServer[87]: Received display connect changed for display 0x3f003f

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15. Raghuveer Singh Bhunwal,

Feb 15, 2013 2:59 AM in reply to Matthias--Ring

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Try these thing:

In terminal type:     "java -version"     and hit enter key

                 a) If it says no Java installed than downlaod from the warning/alert dialog itself.
                              (1) Now launch AI.

                  b) If it displays the version (if I am not wrong it will display the 7 version of Java which is the latest one) than follow these steps:
                         (1) Uninstall java version 7 and re-install java version 6. You can use the link:
                                         http://www.java.com/en/download/help/mac_uninstall_java.xml

Hope this helps for you and do let us know your findings.

With Best Regards,
MBMSumraat

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16. Matthias--Ring,

Feb 15, 2013 3:25 AM in reply to Raghuveer Singh Bhunwal

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Tank you MBMSumraat.

You mean to run Adobe Illustrator CS6, i need a Java SE 6 runtime?

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17. Raghuveer Singh Bhunwal,

Feb 15, 2013 3:34 AM in reply to Matthias--Ring

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Matthias frankly speaking I am not sure that JAVA SE 6 runtime is the right solution for this type of issues. Bcoz I am also using the JAVA 7 Version but on my machinbe JAVA SE6 is also installed and sometimes it happens that on installing JAVA 7 the JAVA SE 6 gets overridden or it may partialy damage the JAVA SE 6 (i'm am blind in this area ). Just thought that this may save your re-installation time.

I am keeping my fingers crossed and hope for the best till your AI launches.

~MBMSumraat

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18. Matthias--Ring,

Feb 15, 2013 3:50 AM in reply to Raghuveer Singh Bhunwal

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Hi MBMSumraat.
Thank you for your note on java related to Illustrator.

I find a fix to run Adobe Illustrator CS6 on a mac, without Java runtime!
turtlez on macrumors (Feb 1, 2013):
http://forums.macrumors.com/showthread.php?t=1535570
Adobe Illustrator crash on launch (FIX)
It is Java related of course and affects one plugin which is found in the Illustrator formats folder within the plugins folder. Look for "FXGFileFormat.aip". Just command drag it to the desktop until Apple allows java again (I think) and Illustrator will run just fine again. Just hope you don't need that plugin.

This works

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19. Raghuveer Singh Bhunwal,

Feb 15, 2013 4:01 AM in reply to Matthias--Ring

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You are always welcome. Thanks for updating me also.

Regards,
MBMSumraat

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20. Mandhir Bhatia,

Apr 10, 2013 11:14 AM in reply to Matthias--Ring

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Matthias,

You can go ahead and install the JAVA update from the Apple by going to link below:

http://support.apple.com/kb/dl1572

Once that is downloaded please go ahead and put the FXGfileformat.aip & launch illustrator and it should work for you.
If that doesnt work try to reset the prefrences for Illustrator.
Press and hold Option+Command+Shift (Mac OS) as you start Illustrator. Your current settings are deleted.

Let me know if you need further help on this.

Mandhir

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