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Dreamweaver6 Installation Failure (MAC) 10.7.5

Feb 14, 2013 4:00 PM

Exit Code: 7

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF015, DW063 ... WARNING: DS013 ...

 

 

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 4 error(s), 2 warning(s)

 

 

WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1

----------- Payload: {8ACD4814-788B-11E1-AC70-A860A781E0D9} Adobe Dreamweaver CS6 12.0.0.0 -----------

ERROR: DF015: Unable to delete symlink "/Applications/Adobe Dreamweaver CS6/Adobe Dreamweaver CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 418)

ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 418)

 

 

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Dreamweaver CS6_AdobeDreamweaver12en_USLanguagePack: Install failed

ERROR: DW050:  - Adobe Dreamweaver CS6: Failed due to Language Pack installation failure

---------------------------------------------------------------------- ---------------

 
Replies
  • Currently Being Moderated
    Feb 14, 2013 4:21 PM   in reply to JeffFraser

    Hi JeffFraser,

     

    Please repair your Disc permission and check if you have Read/Write access on "/Applications/Adobe Dreamweaver CS6/".

    You can check the permission on this folder by right click-->get info-->Sharing and Permissions

     

    Thanks

    Kapil Malik

    33033

     
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  • Currently Being Moderated
    Feb 14, 2013 5:55 PM   in reply to JeffFraser
     
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  • Currently Being Moderated
    Feb 15, 2013 4:36 AM   in reply to JeffFraser

    Hi,

    Just want to make sure that you provided the  Read/Write access on "/Applications/Adobe Dreamweaver CS6/"?

    Also try to install it in Root Account. Please try the following details about activating / deactivating root account:

    About the root user

    The user named "root" is a special user in UNIX-style operating systems that has read and write privileges to all areas of the file system. The root user should only be used for specific administration or monitoring tasks. After completing a task as the root user, you should log out of Mac OS X and log back in using a normal or administrator account. You should disable root access if you do not use it often.

    The root user does not appear in Users or Accounts preferences.

    Important notes

    • Only the owner of a computer or its designated administrator(s) should have an administrator account or the root password.
    • Any user with an administrator account can become the root user or reset the root password.
    • A root password should be difficult to guess, containing both numbers and letters within the first eight characters.
    • A root user has the ability to access other users' files.
    • The root user has the ability to relocate or remove required system files and to introduce new files in locations that are protected from other users.

    How to enable the root user

    OS X Lion

    1. From the Apple menu choose System Preferences....
    2. From the View menu choose Users & Groups.
    3. Click the lock and authenticate as an administrator account.
    4. Click Login Options....
    5. Click the "Edit..." or "Join..." button at the bottom right.
    6. Click the "Open Directory Utility..." button.
    7. Click the lock in the Directory Utility window.
    8. Enter an administrator account name and password, then click OK.
    9. Choose Enable Root User from the Edit menu.
    10. Enter the root password you wish to use in both the Password and Verify fields, then click OK.

    Mac OS X v10.6.x

    1. From the Apple menu choose System Preferences....
    2. From the View menu choose Accounts.
    3. Click on the lock and authenticate with an administrator account.
    4. Click Login Options....
    5. Click the "Edit..." or "Join..." button at the bottom right.
    6. Click the "Open Directory Utility..." button.
    7. Click the lock in the Directory Utility window.
    8. Enter an administrator account name and password, then click OK.
    9. Choose Enable Root User from the Edit menu.
    10. Enter the root password you wish to use in both the Password and Verify fields, then click OK.

    Note: If you are troubleshooting an issue that prevents you from logging in as an administrator, follow the steps in this article to enable the root user.Mac OS X v10.5.x

    1. From the Finder's Go menu, choose Utilities.
    2. Open Directory Utility.
    3. Click the lock in the Directory Utility window.
    4. Enter an administrator account name and password, then click OK.
    5. Choose Enable Root User from the Edit menu.
    6. Enter the root password you wish to use in both the Password and Verify fields, then click OK.

    Note: If you are troubleshooting an issue that prevents you from logging in as an administrator, follow the steps inthis article to enable the root user.Mac OS X v10.4.x or earlier

    1. Click the Finder icon in the Dock.
    2. From the Go menu, choose Applications.
    3. Open the Utilities folder.
    4. Open the NetInfo Manager utility.
    5. Click the lock in the NetInfo Manager window.
    6. Enter an administrator account name and password, then click OK.
    7. For Mac OS X 10.2 and later, choose Enable Root User from the Security menu.
    8. For Mac OS X 10.0 and 10.1, choose Security from the Domain menu, then Enable Root User from the submenu.
    9. If you have not previously set a root password, an alert box may appear that says "NetInfo Error," indicating that the password is blank. Click OK.
    10. Enter the root password you wish to use and click Set.
    11. Enter the password again for verification and click Verify.
    12. Click the lock again to prevent changes.

    How to log in as root

    Use these steps for Mac OS X v10.2 or later

    1. If you are logged in, choose Log Out from the Apple menu.
    2. If you are logging in from a list of usernames with pictures, click Other.
    3. In the Name field, type: root
    4. In the Password field, type the password you defined in the steps above.

    Use these steps for Mac OS X v10.0 to v10.1.5

    After enabling the root user, you must log out from Mac OS X and log back in as the root user. Logging in to Mac OS X from a list of usernames is the default behavior for later versions of Mac OS X. Logging in by typing your username in a text entry field is the default behavior in earlier versions of Mac OS X. You can choose either method in Login preferences. The root user does not appear in the list, so you need the text entry option. If necessary, follow these steps to change the login method to text entry:

    1. From the Apple menu, choose System Preferences.
    2. From the View menu, choose Login.
    3. Click the Login Window tab.
    4. Select the radio button for "Name and password entry fields."

    Follow these steps to log in as root:

    1. If you are logged in, choose Log Out from the Apple menu.
    2. In the Name field, type: root
    3. In the Password field, type the password you defined in the steps above.


    How to disable the root user
    OS X Lion

    1. From the Apple menu choose System Preferences....
    2. From the View menu choose Users & Groups.
    3. Click on the lock and authenticate with an administrator account.
    4. Click Login Options....
    5. Click the "Edit..." or "Join..." button at the bottom right
    6. Click the "Open Directory Utility..." button.
    7. Click the lock in the Directory Utility window.
    8. Enter an administrator account name and password, then click OK.
    9. Choose Disable Root User from the Edit menu.

    Mac OS X v10.6.x

    1. From the Apple menu choose System Preferences....
    2. From the View menu choose Accounts.
    3. Click on the lock and authenticate with an administrator account.
    4. Click Login Options....
    5. Click the "Edit..." or "Join..." button at the bottom right
    6. Click the "Open Directory Utility..." button.
    7. Click the lock in the Directory Utility window.
    8. Enter an administrator account name and password, then click OK.
    9. Choose Disable Root User from the Edit menu.

    Mac OS X v10.5.x

    1. Click the Finder icon in the Dock.
    2. From the Go menu, choose Utilities.
    3. Open Directory Utility.
    4. Click the lock in the Directory Utility window.
    5. Enter an administrator account name and password, then click OK.
    6. Choose Disable Root User from the Edit menu.

    Mac OS X v10.4.x or earlier

    1. Open NetInfo Manager. It's in the Utilities folder.
    2. Click the lock.
    3. Enter the name and password for an administrator account, then click OK.
    4. For Mac OS X 10.2 and later, choose Disable Root User from the Security menu.
    5. For Mac OS X 10.0 and 10.1, choose Security from the Domain menu, then Disable Root User from the submenu.

    What is the root directory?

    The term root is used in two distinct ways: The "root user" and the "root directory." The root directory is the highest directory level of a disk. The files and folders you see when you open (double-click) your hard disk icon are the contents of that disk's root directory. A directory is represented graphically as a folder. You may know your home directory as your "home folder." The terms "folder" and "directory" are generally interchangeable.

    A user's short name is also the name of his home directory.

    The Finder and the Terminal show different contents for the root directory. Some items in the root directory are not visible in the Finder. This reduces visual clutter and enhances simplicity. If you are familiar with a UNIX-style command line you can use Terminal to view all items in a directory.

    Thanks

    Kapil Malik


     

    Thanks

    Kapil Malik

     
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  • Currently Being Moderated
    Mar 25, 2013 4:56 AM   in reply to Kapil Malik

    I am having the same exact issue os OSX 10.7.5, my user has administrative rights and the root password was provided at the beginning of the installation.

     

    The only difference is that it happened for Flash:

     

    ----------- Payload: {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6 12.0.0.0 -----------

    ERROR: DF015: Unable to delete symlink "/Applications/Adobe Flash CS6/Adobe Flash CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 3665)

    ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 3665)

    ERROR: DF014: Unable to recreate symlink at "/Applications/Adobe Flash CS6/Adobe Flash CS6.app/Contents/Frameworks/amtlib.framework/amtlib" with a target of ""(Seq 3664)

    ERROR: DW063: Error rolling back command ARKDeleteSymlinkCommand(Seq 3664)

     

    ERROR: DW050: The following payload errors were found during install:

    ERROR: DW050:  - Adobe Flash CS6: Install failed

    ---------------------------------------------------------------------- ---------------

     
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  • Currently Being Moderated
    Mar 25, 2013 8:02 AM   in reply to thanpolas69

    Thanpolas69 the resolution should be the same.  You do not enter your root password during the installation instead you need to login as a root user and then run the installation.

     
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  • Currently Being Moderated
    Mar 25, 2013 8:05 AM   in reply to Jeff A Wright

    Jeff why is this required?

     

    Is this the expected behavior for all installations?

     
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  • Currently Being Moderated
    Mar 25, 2013 8:13 AM   in reply to thanpolas69

    Because you are facing a file permission issue as indicated by the DW063 error.  You won't have elevated permissions unless you login as the root user account.

     

    Thanpolas69 I would recommend that you reread message #4 and try implementing the solution again.  The complete directions as well as explanation has already been provided by Kapil.  If you still continue to face difficulties then I would recommend contacting our support team and they can walk you through the process.

     

    You can contact our chat support at http://adobe.ly/yxj0t6.

     
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  • Currently Being Moderated
    Mar 25, 2013 12:10 PM   in reply to Jeff A Wright

    Alright,

     

    logging in as root and doing a clean install solved my problem.

     

    Quite a frustrating process, not expected it to be that cumbersome

     
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  • Currently Being Moderated
    Mar 25, 2013 1:35 PM   in reply to thanpolas69

    Excellent thanks for the update Thanpolas69.  You may want to bookmark this discussion or keep in mind the utilization of the root user account in case you face file permission issues in the future.

     
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