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kbroomall
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RoboHelp 10 HTML - Contextual Help Capabilities

Feb 15, 2013 10:14 AM

Hello!

 

Our company wants to serve help content relevant to the module the current user is in when they access help.  I can only imagine utilizing conditional tagging as an option with RoboHelp 10 HTML and conditionally publishing sections to different folders on our webserver and having each module of our software call help content from our webserver.  However I was wondering if there is a more dynamic approach available that I may be overlooking whether it be in RoboHelp 10 HTML or RoboHelp Server.

 

THANK you for your time and have a great weekend!

Kevin

 
Replies
  • Currently Being Moderated
    Feb 15, 2013 10:27 AM   in reply to kbroomall

    The nearest thing to what you need is Content Categories. Take a look at Dynamic User Centric Content in the Rh9 section of the RoboHelp Tour on my site.

     

    The Employee Care sample project also ships with Rh10 so that you can see how it is set up.

     

    The difference is that to limit the search and content, the user would have to select from a dropdown to limit what they see. I don't think anyone has come up with a way of opening the help to different categories.

     

    The alternative would be to use merged help and have your developers call the child project for the module in the way you suggest. As a user that would annoy me because the full help would not be available, although you could create links to it.

     

    Personally I think the best way is to open the full help at the relevant topic. The topic will be synchronised to that section of the TOC so the user can see where they are.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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