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InDesign6 doesn't recognize plugins after a day of use.

Feb 16, 2013 1:44 PM

Tags: #indesign #6 #plugins

I am on OS X 7.5. I have reloaded InDesign6 several times. After about a day of use, it no longer recognizes some plugin's. Every time I open it, more are added to the list.

Can anyone help?

The Application Managre keeps going bad too where I have to reinstall that.

1243 Views 23 Replies Latest reply: John Hawkinson, Feb 24, 2013 8:02 PM

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1. John Hawkinson,

Feb 16, 2013 1:50 PM in reply to JGPNeedsHELP

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Which plugins? Upload a screenshot of the error?
Plugin errors typically indicate an attempt to open a CS6 document in CS5, or similar.

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2. JGPNeedsHELP,

Feb 16, 2013 2:04 PM in reply to John Hawkinson

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I do not have 5 installed I did a cleaning with Adobe's software.
Right now these are no good:

OutPutMiscUI
Swatch Libray Panel
UI
Object Stle UI

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3. John Hawkinson,

Feb 16, 2013 2:06 PM in reply to JGPNeedsHELP

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I do not have 5 installed I did a cleaning with Adobe's software.
Sorry, did you run the Creative Suite Cleaner Tool?
That is intended to be used after you have uninstalled a product, if and only if the uninstallation does not succeed. If you've run the cleaner tool, then you need to re-run the installer software and reinstall the program.

Is that what you did?

Or have I misunderstood?

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4. JGPNeedsHELP,

Feb 16, 2013 7:12 PM in reply to John Hawkinson

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I installed the product and went through the same errors with InDesign with the plugin's failing after working a day. I uninstalled it ALL. Ran the Cleaner. And reinstalled. Still ended up with the same errors after one day of InDesign working.

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5. Peter Spier,

Feb 17, 2013 5:09 AM in reply to JGPNeedsHELP

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John may be back later, but I think he's getting buried in snow at the moment.

Those errors are, to say the least, unuusual, particularly if they only pop up after you've used the program successfully. This leads me to think there's probably an external cause, perhaps some other program or utility that you are running that is conflicting with ID.

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6. JGPNeedsHELP,

Feb 17, 2013 5:26 AM in reply to Peter Spier

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I am only running professional software.

Microsoft Word
Entourage
ID
PgotoShop
Dreamweaver
Illustrator
DropBox

Back up with:
Carbonite
Time Capsule
System is set with RAID

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7. JGPNeedsHELP,

Feb 17, 2013 5:34 AM in reply to JGPNeedsHELP

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Now it is crashing like it has done before: can I send anyone the report to look at?

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8. Peter Spier,

Feb 17, 2013 5:34 AM in reply to JGPNeedsHELP

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Font manager? any other utilities like Mac Keeper? Could be something you think is innocuous.

A couple of things you can try that might help pin it down:

Create a new user account and log in with that. Does ID load?

Hold the Shift key wahile booting to disable extensions. Does ID load?

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9. Peter Spier,

Feb 17, 2013 5:35 AM in reply to JGPNeedsHELP

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Post the crash report on Pastebin.com and put a link here.

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10. JGPNeedsHELP,

Feb 17, 2013 5:51 AM in reply to Peter Spier

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http://pastebin.com/uSeJUAfP

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11. Peter Spier,

Feb 17, 2013 6:11 AM in reply to JGPNeedsHELP

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Looks to me like it might have to do with UI, which isn't surprising if it can't load the panels.

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12. John Hawkinson,

Feb 17, 2013 6:21 AM in reply to Peter Spier

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Well, there is snow, but I can't rightly claim it as my excuse.

JGP, this is not a normal problem. I have to suspect something's quite wrong with your system.
Have you confirmed that the plugins it complains about are actually present in your Applications/Adobe InDesign CS6 folder? Do you have teenage gremlins messing around with your computer?

I don't think the crash report tells us a whole lot, but if random pieces of InDesign are disappearing out from under it, it's no surprise that it crashes. Peter asked a bunch of questions in post #8, it would help to see their answers.

What else correlated with your one day of use? It's not normal for this sort of thing to happen, so I would look at external causes. Did it coincide with a reboot or somesuch? Did you restart the app? Did you do so at times prior to the one day mark?

I don't have any explanatino for you. It really sounds like someone is going and deleting parts of the application from your hard drive, and of course you can't be doing that deliberately. Maybe its a virus.

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13. peter at knowhowpro,

Feb 17, 2013 6:52 AM in reply to JGPNeedsHELP

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I gave up on Carbonite for Mac a couple of years ago. After almost two years of installing "this should fix it" updates, it didn't. Each tech-support contact found more and more that Mac system processes were updating some local files so they never were marked "backed up," which hung Carbonite, even after the troublesome files were removed from the backup list. IOW, I never got even one full backup in two years!. Also, at that time, anyway, the revert-to-earlier-file-version feature wasn't enabled for Mac, only for Windows.

So, try deactivating Carbonite.

HTH

Regards,

Peter
_______________________
Peter Gold
KnowHow ProServices

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14. JGPNeedsHELP,

Feb 17, 2013 7:07 AM in reply to peter at knowhowpro

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So John, you think carbonite might be the issue?

To answer the earlier Questions:
No one eles uses this system. So a person is not doing it.

How would I go about finding out if there is a virus and how to cure that?

I have another ID on this already but they share the software and the same thing occurs.

The system does not fully start up with the shift key being held. I waited 10-15 minutes and it seemed stuck. I just had it looked at by a MAC stor and they found nothing wrong with the harddrive, but reloaded OS X on it.

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15. Peter Spier,

Feb 17, 2013 7:53 AM in reply to JGPNeedsHELP

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JGPNeedsHELP wrote:

I have another ID on this already but they share the software and the same thing occurs.

It's really important, for diagnostic purposes, to create the new account so that there is no possibility of previous contamination.

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16. John Hawkinson,

Feb 17, 2013 2:38 PM in reply to JGPNeedsHELP

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How would I go about finding out if there is a virus and how to cure that?
Err, get some virus software and run it? This is not necessarily a trivial task. It's a continuous war between the virus creators and the virus eradicators.

The system does not fully start up with the shift key being held. I waited 10-15 minutes and it seemed stuck. I just had it looked at by a MAC stor and they found nothing wrong with the harddrive, but reloaded OS X on it.
Well, this seems a problem, in two ways.

If you reinstall the OS after having installed Adobe products, you should expect you'll have to uninstall and reinstall the Adobe software.

And of course, if its taking 15 minutes to boot, then something is clearly wrong. You could perhaps hold down Cmd-V while booting for more information.

So John, you think carbonite might be the issue?
I have no personal experience with it. But it's one of the few nonstandard things about your system, so sure, it could be.

Sorry to not be more helpful.

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17. JGPNeedsHELP,

Feb 17, 2013 3:13 PM in reply to John Hawkinson

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I ran Norton12 on the entire system and it came back clean.

Disabled Carb
Just created a new ID and uninstalled and reinstalled InDesign. Will see if this stops working again in a day or so.

Jill

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18. JGPNeedsHELP,

Feb 22, 2013 10:12 AM in reply to JGPNeedsHELP

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So this is still a problem. It lasted three days and then the Links plugin quit working. I reinstalled InDesign and it worked a day and a half. The Links plugin again is not working. I tried to replace it with one from my laptop and that does not work either. It will not start up again. This is looking like I have to uninstall and reinstal every coupld days which takes a few hours for the download.

Any other ideas?

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19. Peter Spier,

Feb 22, 2013 2:07 PM in reply to JGPNeedsHELP

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You need to take a really hard look at everything else that is running. You've got a conflict with something.

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20. JGPNeedsHELP,

Feb 24, 2013 5:27 PM in reply to Peter Spier

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This nightmare doesn't want to end. I ran nothing but InDesign, Entourage and Microsoft Word, Safari, Illustrator and Photoshop this weekend and InDesign wil not even open tonight. Niether will Adobe Application Manager which has also been a problem in this mess. Any issues out there with that? I keep reloading that too.

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21. John Hawkinson,

Feb 24, 2013 5:55 PM in reply to JGPNeedsHELP

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Just to be clear, I don't think it is some application you are running actively. I think it is some piece of software installed on your computer that runs periodically in the background with your active involvement or engagement.

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22. JGPNeedsHELP,

Feb 24, 2013 6:02 PM in reply to John Hawkinson

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Time Machine is the only thing running. I turned off DropBox this weekend and Carbonite last week. I am not aware of anything else running.

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23. John Hawkinson,

Feb 24, 2013 8:02 PM in reply to JGPNeedsHELP

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Grasping at straws, but you might look and see what Activity Monitor reports.
Unfortunately it is not always obvious what processes are part of the OS and what are not.

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