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Illustrator cs6 not responding at startup

Feb 17, 2013 2:12 AM

Tags: #illustrator #problem #help #crash #bug #cs6

Hi, when I run Illustrator, starts with the logo and loadings (until here all ok) and when the program starts (after finishing all the loadings of plugins, fonts etc) I get only white background, no interface, nothing, just white space (in both 32 and 64bit), see here http://tinypic.com/r/35lhjd5/6 and at the top (in the title) says: Illustrator not responding.. any ideas?

 

I have an Acer laptop Win 7 Home 64bit and am using Adobe Application Manager.

I have remove all adobe programs and folders before the installation and also I used the AdobeCreativeSuiteCleanerTool.exe.

 

I have try some steps from the forums like:

1) run as administrator

2) uninstall and install again Illustrator

3) run Illustrator without antivirus

 

but nothing, again the same.

 

I haven't delete the Illustrator settings file to reset the application (because I don't know which file to delete) see screenshot http://tinypic.com/r/2gw9bgw/6 tell me please which is the right file to remove.

 

BTW all the other programs (photoshop, flash, etc) works without any problems, and everything is up to date.

 

I have some double fonts (I read somewhere that maybe there is problem with duplicated fonts) Arial regular exists 3 times (in the preview C:\Windows\Fonts), and some Helvetica fonts, is there any safe free tool to remove duplicates?

 

Thanks in advance.

 
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