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Illustrator cs6 not responding at startup

Feb 17, 2013 2:12 AM

Tags: #illustrator #problem #help #crash #bug #cs6

Hi, when I run Illustrator, starts with the logo and loadings (until here all ok) and when the program starts (after finishing all the loadings of plugins, fonts etc) I get only white background, no interface, nothing, just white space (in both 32 and 64bit), see here and at the top (in the title) says: Illustrator not responding.. any ideas?


I have an Acer laptop Win 7 Home 64bit and am using Adobe Application Manager.

I have remove all adobe programs and folders before the installation and also I used the AdobeCreativeSuiteCleanerTool.exe.


I have try some steps from the forums like:

1) run as administrator

2) uninstall and install again Illustrator

3) run Illustrator without antivirus


but nothing, again the same.


I haven't delete the Illustrator settings file to reset the application (because I don't know which file to delete) see screenshot tell me please which is the right file to remove.


BTW all the other programs (photoshop, flash, etc) works without any problems, and everything is up to date.


I have some double fonts (I read somewhere that maybe there is problem with duplicated fonts) Arial regular exists 3 times (in the preview C:\Windows\Fonts), and some Helvetica fonts, is there any safe free tool to remove duplicates?


Thanks in advance.


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