Hi, when I run Illustrator, starts with the logo and loadings (until here all ok) and when the program starts (after finishing all the loadings of plugins, fonts etc) I get only white background, no interface, nothing, just white space (in both 32 and 64bit), see here http://tinypic.com/r/35lhjd5/6 and at the top (in the title) says: Illustrator not responding.. any ideas?
I have an Acer laptop Win 7 Home 64bit and am using Adobe Application Manager.
I have remove all adobe programs and folders before the installation and also I used the AdobeCreativeSuiteCleanerTool.exe.
I have try some steps from the forums like:
1) run as administrator
2) uninstall and install again Illustrator
3) run Illustrator without antivirus
but nothing, again the same.
I haven't delete the Illustrator settings file to reset the application (because I don't know which file to delete) see screenshot http://tinypic.com/r/2gw9bgw/6 tell me please which is the right file to remove.
BTW all the other programs (photoshop, flash, etc) works without any problems, and everything is up to date.
I have some double fonts (I read somewhere that maybe there is problem with duplicated fonts) Arial regular exists 3 times (in the preview C:\Windows\Fonts), and some Helvetica fonts, is there any safe free tool to remove duplicates?
Thanks in advance.
1) Close the program and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (not reversible)
2) Move the Folder. See: