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Sreekanth_S
Sreekanth_S
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Issues with snippets containing multimedia content

Feb 18, 2013 3:15 AM

Tags: #swf #multimedia #snippets

I am using RH 10 of Tech Comm Suite 4.0 on a windows 7 64 system. I am generating WebHelp output and viewing it on FireFox 10 and IE 8 browsers.

 

I have a snippet that contains a paragraph followed by an SWF interactivity. Now, I don't have any issues in creating this snippet and reusing within the same project. However, I export this snippet, only the HTS file gets imported and not the SWF file. (I am highlighting this because, when we export a snippet that has an image, both HTS file and the image are exported.)

 

Due to this, when I import this snippet into a new project and publish it, only the paragraph content shows up and not the interactivity.

 

Is it not possible to import snippets with multimedia content or am I doing something wrong?

 

Note: I am facing a similar issue with drop-down text snippets that contain multimedia content.

 

Sreekanth

468 Views   7 Replies   Latest reply: Sreekanth_S, Feb 26, 2013 4:40 AM
 
Replies
  • Willam van Weelden
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    1. Willam van Weelden,
    Feb 20, 2013 1:44 AM   in reply to Sreekanth_S
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    Hi,

     

    What happens if you do not export the snippets, but import the snippets right from the project folder of the project where you created the snippet?

     

    What exactly is the problem you're facing with dropdowns?

     

    Greet,

     

    Willam

     
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  • Sreekanth_S
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    2. Sreekanth_S,
    Feb 20, 2013 2:04 AM   in reply to Willam van Weelden
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    Hi Willam

     

    I tried importing snippets directly from the project folder. However the result is same. Only the text is imported and not the multimedia content below the text. I get only a placeholder for the multimedia content.

     

    It the same problem with dropdowns. The dropdown text area has multimedia content. I created a snippet from that and tried to import the snippet into another project. In this case, only the text which the user has to click for dropdown is imported and not the content of the dropdown.

     

    Sreekanth

     
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  • Willam van Weelden
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    3. Willam van Weelden,
    Feb 21, 2013 11:20 PM   in reply to Sreekanth_S
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    This starts to smell like a bug.

     

    So importing does not copy the multimedia content. But after you manually copy the content into the project, the multimedia content does work, right?

     

    Does this happen for all multimedia content, or only for specific types, such as flash, video, etc?

     

    Greet,

     

    Willam

     
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  • Sreekanth_S
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    4. Sreekanth_S,
    Feb 22, 2013 1:05 AM   in reply to Willam van Weelden
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    Yes. I have tested it with SWF interactivity and animation files created in Flash and Captivate demos. It works if I copy these files into the project folder manually. Just importing the snippet doesn't work.

     

    You are right. It might be a bug.

     
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  • Willam van Weelden
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    5. Willam van Weelden,
    Feb 23, 2013 2:23 AM   in reply to Sreekanth_S
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    I agree that this is a bug. Please report your bug on: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     

     

     

    Only when people report bugs, will they actually be fixed.

     

     

     

    Greet,

     

     

     

    Willam

     
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  • Sreekanth_S
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    6. Sreekanth_S,
    Feb 23, 2013 2:43 AM   in reply to Willam van Weelden
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    Thanks for the link. I have filed the bug report.

     
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  • Sreekanth_S
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    7. Sreekanth_S,
    Feb 26, 2013 4:40 AM   in reply to Sreekanth_S
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    I filed a bug report. Here is the workaround suggested by Adobe.

     

    "To bring the multimedia content along with snippet ,please edit the snippet once in the RH editor and save it before you import snippet."

     
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