I have photoshop elementes 11 and premiere elements 11 on a win8 pc, and i can't show thumbnails or play avchd movies imported from my Sony HDR cam. I see on the forums that there is a lot of these questions and i have tried reinstalling premiere elements.
The strange is that I can add MTS files into the premiere elements editing mode and play it.
Message was moved to the Premiere Elements forum for appropriate response.
I think you will get better answers on PRE Forum <http://forums.adobe.com/community/premiere_elements>
You don't say what operating system you are using -- but Macs have a problem showing some file formats.
Also, do you have the latest version of Quicktime Player?
And have you started a project yet for this video in Premiere Elements? You need to start a project in order for the program to install some important components for reading the files.
I use windows 8, and i have started a project and installed the latest version of Quicktime. I also installed software wich came with the Sony camera called PMB. I was hoping this program will install the right codec.
I have read somewhere on the adobe forum that some codecs need to be activated, but i hav never found out where to do that. TerjeP
The codecs are activated when you start a new project and add video from that camcorder to your timeline.
If doing that doesn't show your thumbnails, it could well be a Windows 8 issue. Windows 8 is still a relatively new operating system, and may not be completely patched until SP1. However, manually going to Windows Update and making sure you have the non-critical updates (which don't install automatically) and the latest driver for your video card from the ATI or nVidia site may well help.
I uninstalled elements and premier. And set the files mts and m2ts back to start with default win 8 Video player.
Then I installed elements again and choose update thumbnails in the organizer, and i worked perfect.
Finaly I installed premiere again and now everything is workin perfect.