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Major Problem with PPRO 6

Feb 19, 2013 1:42 AM

I have an intel Core TM2 Quad CPU Q9400@2.66 Ghz 2.67 Ghz

Intalled Memory 8GB

64 Bit  Windows 7 operating System

 

Problems keep on coming up over and over again. I thought I solved my major problem of premier not playing the sound of  2 critical MTS files.  The rest of the files also are MTS but they all play sound except these two.  These files will play on other computers that do not have PPRO6. So I uninstalled and reinstalled the program and It seemed to fix the problem and the files had sound but when I tried the files again and they did not play. I had someone convert them to wav files and the wav files will not work on the computer with PPRO6. There are other editing issues also, but I want to solve this because it is critical. Any suggestions? Thanks

 
Replies
  • Currently Being Moderated
    Feb 19, 2013 9:30 AM   in reply to The great dog Chippie

    Is it just those two files?  Are you running PP 6.0.3?

     
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    Feb 19, 2013 5:48 PM   in reply to The great dog Chippie

    Try Help > Deactivate. Then close Premiere Pro. Open it back up and choose Help > Activate. See if that works for you.

     
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  • Currently Being Moderated
    Feb 19, 2013 7:24 PM   in reply to The great dog Chippie

    Are all the mts files from the same source / shoot, card, session?

     

    There  must be something different about the 2 problematic files.

     

    THere is no way that Premiere is able to discriminate 2 files from a bunch of identical files unless there is a variable.

     

    Its also weird that  the converted files dont work as well..  Got to be something in that right there.

     
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  • Currently Being Moderated
    Feb 21, 2013 6:04 PM   in reply to The great dog Chippie

    Given all those oddities, it may be time for a reinstall.  If that doesn't work, then it's looking more likely as if your whole system may be messed up.  You might have to consider a complete system wipe and reinstall everything from Windows on up.  (But only install those things needed for editing.  Use a second machine for other tasks.)

     
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    Feb 21, 2013 6:25 PM   in reply to The great dog Chippie

    If no one else has an idea that works, it might be down to that, yes.

     
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    Feb 21, 2013 6:38 PM   in reply to The great dog Chippie

    Do you only have one hard drive?

     
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  • Currently Being Moderated
    Feb 21, 2013 6:49 PM   in reply to The great dog Chippie

    You really should have a minimum of three internal drives for editing.  And even more would be better.

     

    Still, one drive should not be causing all these issues.  My personal system has one drive and the Adobe suite works fine on it.  (Albeit slower than my multi-drive production machine.)

     
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