I have an intel Core TM2 Quad CPU Q9400@2.66 Ghz 2.67 Ghz
Intalled Memory 8GB
64 Bit Windows 7 operating System
Problems keep on coming up over and over again. I thought I solved my major problem of premier not playing the sound of 2 critical MTS files. The rest of the files also are MTS but they all play sound except these two. These files will play on other computers that do not have PPRO6. So I uninstalled and reinstalled the program and It seemed to fix the problem and the files had sound but when I tried the files again and they did not play. I had someone convert them to wav files and the wav files will not work on the computer with PPRO6. There are other editing issues also, but I want to solve this because it is critical. Any suggestions? Thanks
Thanks for responding. Per your suggestion, I just upgraded to latest version, but it has no impact. Yes, these are the only 2 files. I do not think they are corrupted because other people have played them on their macs with Premier. What is odd is that after looking at the forum achives another person had the same audio problem with this format and could not get the sound to play and the advice was to uninstall the program and re-install it. When I did that, the files played. When I went back later to play the files again they reverted back to silence...no audio. I can see the video but no audio. So, I decided to uninstall and reinstall and same issue plus other problems have again come up like ... When I would place the playhead at a spot on the timeline,and insert or overright sometines it will put the clip in the beginning of the sequence and sometimes not. But this is secondary right now. I am more concerned about getting the sounds to play on these clips.
Thanks but that is not working eithier. Do you think that I should uninstall and reload again? I am wondering if I keep on doing that, I will be leaving files all over the place since I am removing the program using Windows 7? Also, is it possible that I have a installation disc that is faulty and How would I know and would Adobe do a replacement?
Are all the mts files from the same source / shoot, card, session?
There must be something different about the 2 problematic files.
THere is no way that Premiere is able to discriminate 2 files from a bunch of identical files unless there is a variable.
Its also weird that the converted files dont work as well.. Got to be something in that right there.
Where can I go to solve my problems with Premier Pro 6. The program is erratic. My insert commands are erratic. It does not insert the clip at the playhead. The ripple tool is messed up. I am willing to pay to get all these problems resolved. Hours of frustration. Any suggestions. I live in Melbourne Australia. Do I have to contact Adobe in America? Is there paid support in Australia? Is there an adobe store somewhere? Help. Paid for something that is just does not work.
Given all those oddities, it may be time for a reinstall. If that doesn't work, then it's looking more likely as if your whole system may be messed up. You might have to consider a complete system wipe and reinstall everything from Windows on up. (But only install those things needed for editing. Use a second machine for other tasks.)
You really should have a minimum of three internal drives for editing. And even more would be better.
Still, one drive should not be causing all these issues. My personal system has one drive and the Adobe suite works fine on it. (Albeit slower than my multi-drive production machine.)