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Problems with InDesign for CS6

Feb 19, 2013 1:32 PM

We are having trouble opening up a file in CS6, we keep getting the following error message:  "Cannot open the file "xyz.indd. Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application".

 

We have to PC design stations and one mac and this is a file my other designer saved and he works off a Mac, any ideas of how to fix it?

 

Thanks

645 Views   11 Replies   Latest reply: quec1525, Feb 20, 2013 6:00 AM
 
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  • Mag50Cal
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    1. Mag50Cal,
    Feb 19, 2013 1:45 PM   in reply to quec1525
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    Are you able to open the file in any one of your PCs? If yes, then try exporting the file to IDML format first. Then copy the IDML file over to Mac and open it in InDesign. Was the file originally developed in CS6 or an earlier version? Probably any aftermarket plug in has been used in that particular file. Exporting to IDML might help.

     
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  • Peter Spier
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    2. Peter Spier,
    Feb 19, 2013 1:52 PM   in reply to quec1525
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    I suspect that either the file is corrupt in some way, or there really is a lock file, perhaps left over from a crash when the file was open, in the folder where it lives. Check for a .idlk file, and also see if the file will open "as a copy."

     
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  • quec1525
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    3. quec1525,
    Feb 19, 2013 1:54 PM   in reply to quec1525
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    Unfortunately we are unable to open them on either PC and the file was created in CS6.  I had the designer remove any additional plug-ins he loaded on and the file still will not open.  Should we try exporting it to the IDML still?

     

     
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  • Bob Levine
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    4. Bob Levine,
    Feb 19, 2013 2:31 PM   in reply to quec1525
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    How is the file being sent to you?

     

    Bob

     
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  • quec1525
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    5. quec1525,
    Feb 19, 2013 2:45 PM   in reply to quec1525
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    Peter: I tried to open it as a copy and that did not work.

    Bob: The file is on a corporate drive that is shared.

     
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  • Peter Spier
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    6. Peter Spier,
    Feb 19, 2013 2:53 PM   in reply to quec1525
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    This might help (or not): http://forums.adobe.com/thread/1153351?tstart=120

     
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  • Bob Levine
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    7. Bob Levine,
    Feb 19, 2013 3:42 PM   in reply to quec1525
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    And everyone is up to date with 8.0.1?

     

    Normally this error only occurs when attempting to open a file from a

    later version of ID.

     

    Please confirm that everyone is using InDesign CS6 version 8.0.1.

     

    Bob

     
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  • Mag50Cal
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    8. Mag50Cal,
    Feb 20, 2013 2:30 AM   in reply to quec1525
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    If an earlier version of the file was saved somehow, you might want to retrieve that version using the method provided by Peter in his post #6. In the future you might want to save versions of your InDesign files either in Dropbox or your personal data backup server to avoid these situations.

    quec1525 wrote:

     

    Unfortunately we are unable to open them on either PC and the file was created in CS6.  I had the designer remove any additional plug-ins he loaded on and the file still will not open.  Should we try exporting it to the IDML still?

     

     
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  • Bob Levine
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    9. Bob Levine,
    Feb 20, 2013 4:59 AM   in reply to Mag50Cal
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    +1 to working in a dropbox folder:

     

    http://boblevine.us/why-i-always-save-files-in-dropbox-and-why-you-sho uld-too/

     

    Bob

     
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  • quec1525
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    10. quec1525,
    Feb 20, 2013 5:58 AM   in reply to Bob Levine
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    I will have to double check that they are doing the updates, I know I have updated mine thinking that could be one of the issues.

     
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  • quec1525
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    11. quec1525,
    Feb 20, 2013 6:00 AM   in reply to Peter Spier
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    Thank you Peter, I will try this solution and will keep you posted.

     
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