I am trying to move a RAW file I have edited in Lightroom 4.3 over to CS5 for further editing. When I select the photos, then select "Edit in Photoshop" under the Photo menu, Lightroom tells me it can't open any of the photos I have selected. Am I doing something wrong?
You should be getting a warning message, not an error, that the versions of camera raw do not match between Lightroom 4 and Photoshop CS5. This is because Lightroom 3 is built to work with Photoshop CS5, while Lightroom 4 works with Photoshop CS6. However, this should not be a hard stop, just a message that you will need to have the file rendered before it opens in PSCS5. This will be automatic, just a notice that it will be done.
Jim, the message that pops up says:" Lightroom was unable to prepare the selected file at/Users/....NEF for editing. It will not be opened." Before that it used to say something about Photoshop needing Camera Raw 7.2 (or 7.3 can't remember exactly which) to be fully compatible. Then it would give the options: "Open Anyway" which didn't seem to do anything what so ever, or "Render in Lightroom" which would then bring up this message. I think I checked the don't show again box in frustration a while back because that hasn't shown up the past few times. But according to Adobe, Camera Raw 7.2 isn't compatible with CS5 so I can't update to that. Forums say it should work without that anyway but mine doesn't seem too.
Brett, from what I gather, when I clicked on the "Render in Lightroom" option, the pictures should be taken to CS5 automatically, no problem. But instead I get this message saying the files can't be opened.
Adobe online chat support suggested I uninstall CS5 and reinstall. I did and installed all updates as well. But that hasn't solved my problem at all.
Importing these RAW files, editing, and exporting to hard drive as JPEG all work fine. I just can't seem to pull them directly into Photoshop from Lightroom.
Sending the files as JPEG gets around this whole issue of incompatible versions of the camera raw. However, I can't recreate the behavior you describe, I'm able to send from Lightroom 4.3 to Photoshop CS5 which uses Camera Raw 6.7 without issue. But you do need to be using Camera Raw 6.7, which is an update that specifically grants this ability.
Is there any chance you have started using Nikon Transfer to download your images from the camera? If you are not using the right version of that software it can make your images so that they cannot be opened using Lightroom.
Nope. I use Adobe Bridge.
Well, I just got off the phone with Adobe support. After they looked around on my computer and tried different things with no progress, my case has been escalated. I will hear back from them in 24-48 hours.
Thank you everyone for your thoughts. I appreciate it! I will gladly hear any more suggestions as well. This has been so frustrating!
I'm just wondering if the default for LR is to "Open Anyway" once you've ticked the box to not show that dialogue again, rather than remembering that you would prefer to "Render with Lightroom".
Might be worth resetting all dialogue prompts (General tab of Preferences, toward the bottom).
When I downloaded the update of Lightroom 4.3, it turns out it didn't stick even though I went through the whole install process. I tried again and this time it really updated. When I did that, the dialogue prompt did reset. Now when I click on "Render with Lightroom" it brings up the same message. But when I click on "Open Anyway" it does open Photoshop (not the picture, just Photoshop). At least that is something different.
Just to be clear, whilst your CS5/ACR is 6.7, have you also set LR to use "Camera Raw 6.6 & Later" in the LR Preferences (File Handling tab)?
That option is only there to specify compatibility of DNG files. It doesn't tell Lightroom which version of Camera Raw to use.
I am sorry, may I just vent for a second!
-I contacted online support. It was recommended I uninstall CS5 and reinstall.
I did that and it didn't help at all.
-I then called. After a substantial wait time, I spent 2 hours on the phone with a man who tried several things, including screen sharing. He escalated my case. I was told it would take 24-48 hours for someone to get back to me.
-About 65 hours later, I hadn't heard anything back. I called support again. I was told there was a note in my file saying uninstall and reinstall CS5. (Seriously! Grrrrr.) The woman on the phone also recommended I try CS Cleaner Tool before reinstalling. I thought ok, maybe that somehow makes a difference. I try it. I also uninstall Lightroom and reinstall. None of that helps.
-I call support again. After waiting on the phone for 50 minutes, my call goes through-but not really. I can hear people talking in the background but no one is talking to me. I wait for 10 more minutes, no one answers my call. (Mad by now!)
-I get back on online support. This gentleman is more helpful but we still can't solve my problem. (We also try screen sharing.) We try installing the trial version of CS6 to see if that will work. As of yet, it doesn't. I had to leave that conversation after 2 hours to attend a family obligation. I now get to wait until Monday for support to open again.
I am extremely frustrated, mad, and dissatisfied! Even if we somehow get the CS6 to work with Lightroom4, I don't want to purchase CS6! I want the products I have already invested a lot of money in, to work as they should!
So far-about 10 hours screen/phone time support, not including the 2 1/2 days I spent waiting for someone from escalation to actually call and talk to me!
Ok, excuse me while I go scream into a pillow!
If reinstalling didn't fix things the first time, there should be no reason it does so a second time. The reason a reinstallation might fix this is that it would re-establish the file associations required. However, the error message you get doesn't suggest this is the problem. Rather, it sounds more like the files themselves are the source of the issue, not the programs. We know that JPEGs work, but they use a different process altogether. Let's try this other test. In the Photoshop progam folder is a Samples folder. In that is a file called Doors.dng. Try importing this file into Lightroom and then send it to Photoshop. Do you still get the same error?
Thanks for checking on me Brett! I actually discovered that JPEGs couldn't be opened directly in CS5 or CS6 either. I could only export them to the hard drive.
BUT I just got off the phone with Adobe again....and it works now!!!! So happy!
We tried uninstalling LR again. But this time, while screen sharing, she helped me scour my computer files for almost all things Lightroom and deleted it (there were 2 exceptions that could stay). When I reinstalled that time, it worked! I don't know which file specifically was the problem or how it became a problem in the first place since all I ever did was install from a disc or update from the Adobe website. But right now I am just esctatic that it works!