kwdelre Calculating status...
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3,049 posts
Nov 27, 2004Interesting, that would mean everyone else that got the upgraded card on the new iMac would also have this issue.
I can't imagine this would be the case, to my knowledge all standard configurations for a Mac are supported and since you can use PS and Bridge and have 2 GB VRAM installed the enable software rendering is no option to need for you
Also I reckon you have at least 4 GB RAM installed and that would also not cause this problem.
Have you already tried to reset Bridge holding down option key and from the menu choose 'reset preferences' to reset them to factory defaults. Meaning you should set your custom settings again but that takes a few minutes usually and often solves strange problems.
If needed you can repeat this procedure including manual deleting the Bridge plist file from your user library (per OSX 10.7 hidden by default, view menu Go and press option to reveal it)
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3,049 posts
Nov 27, 2004Yeah, I already tried what you suggested.....no luck.
Can we summarize this thread, I did get a bit lost
Am I correct in understanding that preview of a .mov does not show but if you select the 'use software rendering' option it does show as expected??
And you have the latest update for Bridge CS 5.1 (have only CS6 on my system so can't check but for CS5 it was 4.0.5 and I suspect CS5.1 (came with CS5.5) it should say 4.1.5.
You do use PS CS 5.5 in combination with Bridge CS5.1 (they came together as did PS CS5.0 and Bridge CS5.0, Adobe made it very difficult with all different versions in the suites…)
And you already tried a purge cache for selection to check if it was a cache related problem but that did not seem the case?
Also reset of preferences and manual deleting plist file gave no solution.
If the software rendering solves the problem it might be that your new graphic card is not supported with the older PS versions (hard to believe to be honest, always thought every possible graphic card that was delivered by Apple would match with Adobe)
A trial version of CS6 would show if that was the case, I use OSX Mountain Lion 10.2 with CS6 and can view the .mov files in preview and play them.
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Good idea
Can we summarize this thread, I did get a bit lost
Am I correct in understanding that preview of a .mov does not show but if you select the 'use software rendering' option it does show as expected??
Yep, "Use Software" works, not my hardware
And you have the latest update for Bridge CS 5.1 (have only CS6 on my system so can't check but for CS5 it was 4.0.5 and I suspect CS5.1 (came with CS5.5) it should say 4.1.5.
I have the master suite collection CS4 and CS5.5 on my computer. Both versions have the same issue.
You do use PS CS 5.5 in combination with Bridge CS5.1 (they came together as did PS CS5.0 and Bridge CS5.0, Adobe made it very difficult with all different versions in the suites…)
Never used Bridge for Ps, usually only for AE
And you already tried a purge cache for selection to check if it was a cache related problem but that did not seem the case?
Also reset of preferences and manual deleting plist file gave no solution.
Yep, nothing
If the software rendering solves the problem it might be that your new graphic card is not supported with the older PS versions (hard to believe to be honest, always thought every possible graphic card that was delivered by Apple would match with Adobe)
A trial version of CS6 would show if that was the case, I use OSX Mountain Lion 10.2 with CS6 and can view the .mov files in preview and play them.
I think you guys are right in that it is the graphics card. I gave my wife my previous iMac and loaded CS5.5. I checked hers and the preview works fine. So, I think the best thing to do is for me to download a trial version of CS6 and see what happens. Something tells me it may work in CS6.
It's too bad Adobe doesn't worry more about customer satisfaction, especially repeat customers. I bought the upgrade to CS5.5 33 days before CS6 was released. And they would not work with me since I was 3 days out of the 30-day window. I'm still chaffed about that Adobe. If you had been a little more straight forward with your customers I would have known CS6 was coming out. /rant
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3,049 posts
Nov 27, 2004If you had been a little more straight forward with your customers I would have known CS6 was coming out. /rant
I'm not sure I fully agree with you on this, usually rumors about a new version start almost 6 month before release and there is certainly a lot of news 2 to 3 months before the official release.
Also the new upgrade policy for CS6 has been adverted and discussed in almost every blog or article in the professional literature and they even extended the new upgrade policy almost 6 months to give every one a chance to upgrade from CS3 and higher a bit longer.
And a cloud subscription has been giving a special offer for users of previous versions up to CS3 for almost half the price for one year (I believe the still have this offer available).
I know that preferable you would have had a private mail with announcing CS6 or even a warning message about waiting a little longer because the 30 day rule was near but I don't believe that is policy that much business organizations would use…
But I understand your wish for ranting because every large company acts for it own best, yet stating they have the customer at a high level. But if every company was as good as is adverts promised we would live in Utopia…
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3,049 posts
Nov 27, 2004I don't think many people, even Adobe employees, would disagree that a customer that has spent thousands of dollars over the years and given out countless recommendations deserves a couple days exception.
I'm convinced the vast majority of Adobe employees are nice and hardworking people that wish us all the best but sadly enough as usual the people on the floor are not making the decisions. And yes, like you I have my own small business and client satisfaction is my most important goal (besides enjoying what I do).
The management departments however are a whole other story I'm afraid…
About the upgrade, Curt provides figures for only Photoshop while you have a Suite. It might be worth trying the offer for the Cloud subscription, this provides you with the whole master collection for about the same price as you need to upgrade.
There is one downside on the cloud that I am still considering (while currently enjoying the subscription offer for the first year), you don't own the software and when you end the cloud subscription you also end up with no applications at all. Its a calculation and while I have a hard copy of PS CS6 and a design suite of CS5 I won't run in to trouble directly when quitting the cloud. It's all about choices, just as in real life
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