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yucky1
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I am trying to reinstall an old version of photoshop elements from a backup drive.

Feb 20, 2013 12:31 PM

My computer died and I am trying to install an older version of photoshop elements from a backup drive on a new computer.  I get the following error message " Could not complete your request because of missing or invalid personalization information.  Help?

 
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  • Currently Being Moderated
    Feb 20, 2013 12:39 PM   in reply to yucky1

    What operating system and version, and which version of PSE?

     
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  • Currently Being Moderated
    Feb 20, 2013 7:37 PM   in reply to yucky1

    I don't know that you'll be able install pse 2 from your backup drive. You should probably use the original installation media (cd).

     

    Another thing to find out is the size of your hard drive and free space.

    Pse 2 definitely won't work if the hard drive free space is 1TB or more and that may even be too much as some people have reported that they

    need 750gb or less to make pse 2 work.

     
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  • Currently Being Moderated
    Feb 24, 2013 4:36 PM   in reply to yucky1

    Yes, you can install it on a smaller drive or partition your main drive. 750 GB or less is best, as R_Kelly suggested.

     
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  • Currently Being Moderated
    Feb 24, 2013 6:22 PM   in reply to yucky1

    Just after double clicking or single clicking on the pse 2 shortcut hold down the Alt+Ctrl keys and keep holding the keys until you get a

    Scratch Disk Preferences dialog and point the scratch disk to your portable hard drive and maybe that will work.

     

     

    Untitled-1.png

     
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