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rabid-pitbull
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Unable to launch PS CS5 64 bit

Feb 21, 2013 6:12 AM

I cannot launch PS CS5 64 bit, I had to rebuild my pc after a hard drive failure. I have uninstalled and reinstalled already, all drivers are up to date on the machine. Windows 7 is the operating system. I recieve the following error in the logs. Thanks for any help!

 

 

System

 



-Provider



[ Name]Application Error

 



-EventID1000

 




[ Qualifiers]0



Level2



Task100



Keywords0x80000000000000


-TimeCreated

 




[ SystemTime]2013-02-21T03:58:25.000000000Z



EventRecordID3444



ChannelApplication



ComputerRabid-box



Security
-EventData

 



Photoshop.exe


0.0.0.0


4bbc5b10


ntdll.dll


6.1.7601.17725


4ec4aa8e


c0000005


00000000000cd7d3


1554


01ce0fe7b3118c30


C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe


C:\Windows\SYSTEM32\ntdll.dll


f0e84497-7bda-11e2-a168-001d60ee2524

 

Thanks,

 
Replies
  • Currently Being Moderated
    Feb 21, 2013 9:44 AM   in reply to rabid-pitbull

    Have you tried resetting prefer3ences?  Start PS and immediately hold down ctrl alt shift keys.  Should get a reset window.

     

    In the crash report can you find Faulting Module?  That is the key.

     
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  • Currently Being Moderated
    Feb 21, 2013 5:58 PM   in reply to rabid-pitbull

    The version number is odd.

    And yes, and update failure may have left you with a non-working app (we've seen that a couple of times on MacOS, where we get more information about the crashes).

     
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