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schwabby2
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Encore not in Cloud but can't buy as stand alone?

Feb 21, 2013 6:39 AM

Tags: #install #encore #purchase

Okay.....I have Premiere Pro CS6 in the Cloud, I went to write out a DVD only to find encore grayed out.

I am told by support that I don't get encore with the cloud but I do get it with the purchased Premiere. I am also told that I can't buy encore as a stand alone either.....What the....???? So essentially Adobe is telling me to go buy a DVD authoring program that may or may not integrate with their programs?

Is this making sense to anyone else?

How have you all worked this out? What DVD authoring program should I get? I am not buying the $800 program of Premiere when I already have it in the cloud.....Advice please?

823 Views   12 Replies   Latest reply: Stan Jones, Feb 26, 2013 11:01 AM
 
Replies
  • John T Smith
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    1. John T Smith,
    Feb 21, 2013 8:43 AM   in reply to schwabby2
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    There appears to be something wrong with your Cloud install or activation... Encore IS included, but it will not work until activated

     

    I don't use the Cloud, so I have NO idea how Cloud activation works, or why Encore is not working for you

     

    In the US - Adobe Activation 866-772-3623 may help... Open 24/7 as far as I know

     

    Actually, http://forums.adobe.com/community/creative_cloud may be a better place for this question

     
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  • Stan Jones
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    2. Stan Jones,
    Feb 21, 2013 8:42 AM   in reply to schwabby2
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    What version of the cloud do you have? Premiere only? Or the whole thing?

     
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  • Jim Simon
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    3. Jim Simon,
    Feb 21, 2013 7:08 PM   in reply to Stan Jones
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    Creative Cloud only comes in one version, and it includes everything.

     
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  • Stan Jones
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    4. Stan Jones,
    Feb 21, 2013 7:26 PM   in reply to Jim Simon
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    According to the Premiere Pro page, you can get a one year subscription for $19.99.

     

    http://www.adobe.com/products/premiere.html

     

    The Encore link only shows the PR subscription (and the full cloud). So I assume it makes no difference in the answer. Just curious since the OP seems confused by support's response.

     
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  • Bill Hunt
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    5. Bill Hunt,
    Feb 22, 2013 8:56 AM   in reply to Stan Jones
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    Stanley,

     

    I am also confused by Customer Support's response too. Maybe it's my lack of understanding the CC option, but if PrPro includes Encore for perpetual licensed version, I would have assumed that it would be in the CC subscription too. Like John T., I learn about the CC options daily, but the response flies in the face of what I thought I understood.

     

    Hunt

     
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  • Alan Craven
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    6. Alan Craven,
    Feb 22, 2013 9:39 AM   in reply to Bill Hunt
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    Bill,

     

    Does Encore still have in it the bought-in technology (from Roxio??) - if so there may be some legalistic reason for excluding Encore from CC?  I think it is excluded from, the trial version of Premiere, still.

     
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  • Stan Jones
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    7. Stan Jones,
    Feb 22, 2013 9:53 AM   in reply to Alan Craven
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    Yes, it still has some licensed components, but Encore is clearly included in the cloud. Whether the OP has the full cloud or anything else, Encore comes with Premiere.

     
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  • Jim Simon
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    8. Jim Simon,
    Feb 22, 2013 12:21 PM   in reply to Stan Jones
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    you can get a one year subscription for $19.99.

     

    Well how 'bout that.

     

    Seems it's just called a subscription, though, whereas Creative Cloud is the full suite of programs.

     

    Still, seems like it should be available for anyone licensing Premiere Pro, whatever the method.

     
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  • Stan Jones
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    9. Stan Jones,
    Feb 22, 2013 7:42 PM   in reply to Jim Simon
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    Still, seems like it should be available for anyone licensing Premiere Pro, whatever the method.

    I agree.

     
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  • schwabby2
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    10. schwabby2,
    Feb 26, 2013 7:07 AM   in reply to schwabby2
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    UPDATE:

     

    Okay so after go around and around with Adobe Tech Support, them telling me that it was not in the cloud, etc....I installed an update thinking that would help....no luck....it wasn't there...BUT....I did find encore in a folder and double clicked on it and guess what? It is now available in Premiere like it should be. This is possibly a bug? Not sure, but I am happy I have encore back! Yay rah!

     
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  • John T Smith
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    11. John T Smith,
    Feb 26, 2013 8:34 AM   in reply to schwabby2
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    >This is possibly a bug

     

    Post at bug report at https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     

    Include a link to this discussion so the appropriate Adobe staff may read your details and, hopefully for anyone else, fix the problem with their Cloud installer

     
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  • Stan Jones
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    12. Stan Jones,
    Feb 26, 2013 11:01 AM   in reply to schwabby2
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    That's good news!

     
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