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joe tischler
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Elements install printer error

Feb 21, 2013 9:06 AM

Photoshop elements version 9.0 will not print. 

I received this program with my printer purchase.

I have a canon mx712 printer and have downloaded recent dirvers. 

Elements gives the error :

     before you can perform printer-related tasks such as page setuup or printing a document, you need to install a printer.

 

This is overly frustrating!!

What is the solution??

 
Replies
  • Currently Being Moderated
    Feb 21, 2013 9:23 AM   in reply to joe tischler

    In Windows, go to Control Panel>Devices and printers

    Right click on the printer,  select Printer Properties, and rename the printer to something short, e.g. "My Printer".

     

    Does that fix it?

     
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  • Currently Being Moderated
    Feb 22, 2013 4:42 PM   in reply to joe tischler

    Perhaps contacting Canon support will be productive. It is my impression that this issue surfaces most frequently with HP printers.

    If you decide to uninstall/install, I would do it with your antivirus program temporarily disabled for the reinstallation.

     
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