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SIGICHARLA
Currently Being Moderated

APPCRASH error

Feb 22, 2013 1:44 AM

Hi,

 

I'm getting APPCRASH error while opening RH 8 project files. Please advice how to correct it?

 

Thanks

Priya

 
Replies
  • RoboColum(n)
    5,356 posts
    Oct 8, 2004
    Currently Being Moderated
    Feb 22, 2013 2:17 AM   in reply to SIGICHARLA

    Hi Priya.

     

    Is this happening when you open ANY project or just one specific project. Try opening one of the sample projects and report back. If it is happening on all projects please report back with your RoboHelp version and Windows OS.

     

    Second point: Is the project you are opening located on a server? If you are using RoboHelp 9 or before, you should never have your project source files located on a server apart from for backup purposes. Always open a project from a local drive.

     
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  • Currently Being Moderated
    Feb 23, 2013 6:38 AM   in reply to SIGICHARLA

    Do you have Service Release 802 applied? It is critical.

     

    See Using Rh 8 on my site.

     
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  • Currently Being Moderated
    Feb 26, 2013 4:39 AM   in reply to SIGICHARLA

    Was RoboHelp installed with Admin rights? Even if it was, I think you need to uninstall and reinstall, then apply the patches again before opening any project.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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