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GHTT125d
GHTT125d Calculating status...
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i Have Problem " we've encountered the following issues " My Win 7 Home Premuim .. Help me  ..

Feb 22, 2013 10:17 AM

Tags: #:)

My Pc Info AMD Athlon(tm) II X2 240 Processor 2.80 GHz

2.00 GB

64-bit Operating System

 

If any One have Real Solve  .. Replay me PLease

606 Views   9 Replies   Latest reply: Jeff A Wright, Feb 26, 2013 10:12 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Feb 22, 2013 11:04 AM   in reply to GHTT125d
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    The token number 40-62228-090522022013 that you posted in http://forums.adobe.com/thread/1158426 is blank. I am deleting the secondary thread as we don't need multiple discussions on the same issue.

     

    When exactly are you receiving the error message described above?  What actions are you taking prior to the error appearing.

     
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  • GHTT125d
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    2. GHTT125d,
    Feb 22, 2013 10:48 PM   in reply to Jeff A Wright
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    i Just Finish Downlaod And this msg Appear to me when Installing . That's All

     
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  • GHTT125d
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    3. GHTT125d,
    Feb 22, 2013 10:56 PM   in reply to Jeff A Wright
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    Would be Missing Or Some thing Else But Support Advisor Dont Done Any Thing ..

    What i Should to do in this Case ? to know What kind Of Problem ..my Product Ae Cs6

     

    Ty For Helping and Care

     
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  • Jeff A Wright
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    4. Jeff A Wright,
    Feb 23, 2013 1:48 PM   in reply to GHTT125d
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    Can you please post a screenshot of the error message?  Also what version of Windows are you running with is 64-bit?

     
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  • GHTT125d
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    5. GHTT125d,
    Feb 24, 2013 11:43 PM   in reply to Jeff A Wright
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    • My Win Version is Windows 7 Home Premium
    • Copyright 2009
    • This what u Need ?

     

    About Erorr ..

      i Failed To get ScreenShot of it .. So i have to Explain Error

    Error Say                                         

    '' we've encountered the following issues "

    Installer Failed To Intitialize . Could be Due to a Missing File . PLease Downlaod Adobe Support Advisor to Detect The Problem .

     

    Thats Was Error MSG Say's  When i Installing Ae CS6

     

    That's u Need  ?

     
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  • GHTT125d
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    6. GHTT125d,
    Feb 24, 2013 11:46 PM   in reply to Jeff A Wright
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    i already Get Support Advisor But he Couldn't Make Some thing Right now ..

     

    What i Should to do !

     
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  • Jeff A Wright
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    7. Jeff A Wright,
    Feb 25, 2013 8:15 AM   in reply to GHTT125d
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    If the installer is unable to initialize then you will want to review the PDApp.log.  You can find details on how to locate and interpret this file at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.

     
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  • GTH222S
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    8. GTH222S,
    Feb 26, 2013 3:01 AM   in reply to Jeff A Wright
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    am Just Kid .. i Not Pro xD  But i need Simple Explain As you Can .. off, i Found This But i Dont know what i Should to do .. and i Check this Link u Bring To me .. get me More Explan

    i idid't Understand Any thing What u Bring to me xD

     
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  • Jeff A Wright
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    9. Jeff A Wright,
    Feb 26, 2013 10:12 AM   in reply to GTH222S
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    GTH222S if you are looking for direct assistance with reviewing your installation logs then I would recommend contacting our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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