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DaddyDaveBMCD
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PDF's are becoming locked if someone has it open and another user tries to overwrite

Feb 22, 2013 12:25 PM

We have a regional office seeing numerous issues with PDF files. The scenario is an engineer has a PDF open for review. Another user attempts to overwrite the PDF using another application. They get an error message that states the PDF cannot be overwritten (as expected). The odd thing is that once the engineer closes the PDF document the PDF remains locked and they are unable to update. We've checked on the server side and there are no signs that the document is locked or read-only. The only way they can release the lock on the file is to reboot the machine that had the PDF open for viewing. Any idea what might be going on? Seems odd. Like I said we only see the issue when someone tries to overwrite the file when it's open for viewing. Any help would be greatly appreciated...

 
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  • Currently Being Moderated
    Feb 25, 2013 4:03 AM   in reply to DaddyDaveBMCD

    Hi,

     

    Could you please let me know the version of both Adobe Acrobat installed on your machine?

     
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