We have a regional office seeing numerous issues with PDF files. The scenario is an engineer has a PDF open for review. Another user attempts to overwrite the PDF using another application. They get an error message that states the PDF cannot be overwritten (as expected). The odd thing is that once the engineer closes the PDF document the PDF remains locked and they are unable to update. We've checked on the server side and there are no signs that the document is locked or read-only. The only way they can release the lock on the file is to reboot the machine that had the PDF open for viewing. Any idea what might be going on? Seems odd. Like I said we only see the issue when someone tries to overwrite the file when it's open for viewing. Any help would be greatly appreciated...
Anyone else have any thoughts on this? It's odd and we're only seeing it in one office. We're also seeing the issue if the file is highlighted and the preview pane is turned on in Windows Explorer. Once someone tries to overwrite the file in the scenario they have to reboot the machine the remove the lock on the file.
Europe, Middle East and Africa