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AlanDyer
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Updating to 13.1.2 Photoshop CS6

Feb 22, 2013 4:57 PM

I am trying to update my second computer to the latest Cloud update of Photoshop CS 6 but keep getting the following:

 

Photoshop 13.1.2 for Creative Cloud

Installation failed. Error Code: U44M1P7

 

Suggestions? Air is installed and current. I am logged in and paid up as a Cloud subscriber.

 
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  • kglad
    72,213 posts
    Jul 21, 2002
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    Feb 23, 2013 1:58 PM   in reply to AlanDyer

    AlanDyer the second part of the document Kglad referenced is applicable to any U44M1P7 error.  The U44M1P7 error means that the installation has failed.  If the update is available from our product update page then you can try to apply the update through there.

     

    You are correct though it is becoming more common for updates to only be available through the Adobe Application Manager for Creative Cloud subscribers.  This is because feature bearing updates are becoming more and more common for the subscribers to Creative Cloud.  In these instances it is necessary to review the installation log to determine why the updates have failed.

     
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    Feb 23, 2013 2:52 PM   in reply to AlanDyer

    Thanks Alan for the feedback regarding the error message.  I have raised this topic as well.  For now though to obtain the more verbose error messaging necessary to resolve the issue it is still necessary to review the installation log files.

     

    The option to try applying the update directly from the update page is more to help ensure the update was downloaded successfully.  It is entirely possible for the update to fail from the direct option and from AAM.

     
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    Feb 23, 2013 2:58 PM   in reply to AlanDyer

    Perform the following steps.

     

    1: uninstall all adobe application manager cs6.

    2:run cleaner tool(tinyurl.com/cleancs)

    3: reinstall adobe cs6 with latest aam.

     
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    Feb 27, 2013 12:33 PM   in reply to shashank saxena

    That seems fairly involved to simply update a piece of software. The process should not be that involved especially for a cloud service. I can download the update but it won't install and stops right before it finishes. Is there an actual fix from Adobe coming for this issue?

     
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    Feb 27, 2013 1:40 PM   in reply to jeff_kolbfleisch

    Jeff_kolbfleiosch what error did you discover which is preventing your from applying the update?  As previously discussed the error is contained in the installation log for the update.

     
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    Mar 8, 2013 12:48 PM   in reply to Jeff A Wright

    I'm also having the same issue - has this been patched/resolved?

     
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    Mar 8, 2013 1:20 PM   in reply to aparticulate

    Difficult to say Aparticulate because the error message was never posted to this discussion.  U44M1P7 means nothing more than the installation has failed.  Please see message #1 which contains links to the tech document covering how to discover the error which is causing the installation to fail.

     
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    Mar 11, 2013 2:43 AM   in reply to Jeff A Wright

    I'm currently experiencing the same issue with Photoshop CS6 running on Mac OS X (10.8.2).

     

    Recently using a Photoshop CS6 trial which ended and have since purchased a Create Cloud Single App membership.

     

    The Adobe Application Manager indicates an update is available, but attempting to apply the update results in:

    "Errors encountered during installation. More details. (U44M1P7)"

     

    The log file located within "/Library/Logs/Adobe/Installers" contains quite a few errors, from what I can tell, an error occurs for each language pack (a single example provided below, it occurs for all languages):

     

    03/11/13 10:57:22:012 | [ERROR] |  | OOBE | DE |  |  |  | 7679 | DW023: The extension payload: Adobe Photoshop CS6 Swedish Language Pack_13.1.2_AdobePhotoshop13-sv_SE 13.1.2.0 {05784E84-D7AD-432B-969D-2D5803BCE825} requires a parent with following specification:

    03/11/13 10:57:22:012 | [ERROR] |  | OOBE | DE |  |  |  | 7679 |           Family: Photoshop

    03/11/13 10:57:22:012 | [ERROR] |  | OOBE | DE |  |  |  | 7679 |           ProductName: Adobe Photoshop CS6 Swedish Language Pack_AdobePhotoshop13-sv_SE

    03/11/13 10:57:22:012 | [ERROR] |  | OOBE | DE |  |  |  | 7679 |           MinVersion: 0.0.0.0

    03/11/13 10:57:22:012 | [ERROR] |  | OOBE | DE |  |  |  | 7679 |           This parent relationship is not satisfied, because this payload is not present in this session.

    03/11/13 10:57:22:012 | [ERROR] |  | OOBE | DE |  |  |  | 7679 |           This payload will be ignored in this session.

     

    Further down the log, there is also this error:

     

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    03/11/13 10:57:22:237 | [INFO] |  | OOBE | DE |  |  |  | 7688 | Request to install payload

    03/11/13 10:57:22:240 | [INFO] |  | OOBE | DE |  |  |  | 7688 | Payload Adobe Photoshop CS6 Core_13.1.2_AdobePhotoshop13-Core 13.1.2.0 {4E02C584-5A78-4D4F-AB74-67C5665F8A00}: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources

    03/11/13 10:57:23:479 | [INFO] |  | OOBE | DE |  |  |  | 7688 | CustomizedPatch property not found in database

    03/11/13 10:57:23:479 | [INFO] |  | OOBE | DE |  |  |  | 7688 | Beginning installation for payload at /private/tmp/.tempdireWzEuEhF/Install.db

    03/11/13 10:57:23:483 | [ERROR] |  | OOBE | DE |  |  |  | 7688 | DS015: Unable to read symlink target of source file "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Required/Plug-Ins/Extensions/FastCore.plugin/Content s/CodeResources"(Seq 2)

    03/11/13 10:57:23:483 | [WARN] |  | OOBE | DE |  |  |  | 7688 | DW063: Command ARKCopySymlinkCommand failed.(Seq 2)

    03/11/13 10:57:23:483 | [INFO] |  | OOBE | DE |  |  |  | 7688 | Completing installation for payload at /private/tmp/.tempdireWzEuEhF/Install.db

    03/11/13 10:57:23:549 | [INFO] |  | OOBE | DE |  |  |  | 7679 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2

     

    I can provide the log in entirety if required.

     

    Cheers,

    Scott.

     
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  • kglad
    72,213 posts
    Jul 21, 2002
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    Mar 11, 2013 7:52 AM   in reply to snw_au

    uninstall adobe application manager.

     

    run the cleaner:  http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html

     

    then retry downloading ps trial.

     
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    Jun 17, 2013 9:50 AM   in reply to kglad

    I had the same issue as the original poster (AlanDyer) with the u44m1p7 error message for the Photoshop 13.1.2 update fail.

     

    The log indicated that 3 files could not be repaired during the install, possibly a problem caused by 3rd party plugins being installed, I'm not sure.

     

    I resolved the issue by going to Control Panel (Windows 8) > Programs and Features > Photoshop (Uninstall). I then relaunched the Adobe Application Manager and reinstalled Photoshop. I did not need to run the Cleaner. I was then able to update to 13.1.2.

     
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  • kglad
    72,213 posts
    Jul 21, 2002
    Currently Being Moderated
    Jun 17, 2013 10:04 AM   in reply to SeanES

    yes, there's a problem (for, at least, some users) with the 13.0.1.2 update.  it seems to block the 13.1.2 update.

     

    the solution for those people is to uninstall ps, reinstall and do not update to 13.0.1.2 but skip to the 13.1.2 update.

     
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