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AlanDyer
AlanDyer
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Updating to 13.1.2 Photoshop CS6

Feb 22, 2013 4:57 PM

I am trying to update my second computer to the latest Cloud update of Photoshop CS 6 but keep getting the following:

 

Photoshop 13.1.2 for Creative Cloud

Installation failed. Error Code: U44M1P7

 

Suggestions? Air is installed and current. I am logged in and paid up as a Cloud subscriber.

2117 Views   12 Replies   Latest reply: kglad, Mar 11, 2013 7:52 AM
 
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  • kglad
    62,058 posts
    Jul 21, 2002
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    1. kglad,
    Feb 22, 2013 5:05 PM   in reply to AlanDyer
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    http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html

     
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  • AlanDyer
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    2. AlanDyer,
    Feb 22, 2013 8:43 PM   in reply to kglad
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    Sorry, but that downloaded update does not apply to versions of Photoshop downloaded via Creative Cloud, only to boxed versions. It would not even install. Plus I wanted the update that is for Creative Cloud with the unique features for Cloud subscribers -- v. 13.1.2. What I had to do was decativate the older Cloud version I had, deinstall it, then re-download it thru the Application Manager. That put back the version I had, v 13.0.1 I think. The Application Manager then signaled there was an update available and indeed I could now download and install v. 13.1.2. I think the Cloud process may have been confused by the fact that one of my laptops had hard drive file corruptions bad enough to recently warrant wiping and restoring. In the process the Creative Suite apps were not decactivated and so the Cloud was thinking apps were installed on 2 machines that were really just one. Perhaps. Anyway, all works fine now. But deactivating an app is always nerve wracking as you can't be sure it will activate again.

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Feb 23, 2013 1:58 PM   in reply to AlanDyer
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    AlanDyer the second part of the document Kglad referenced is applicable to any U44M1P7 error.  The U44M1P7 error means that the installation has failed.  If the update is available from our product update page then you can try to apply the update through there.

     

    You are correct though it is becoming more common for updates to only be available through the Adobe Application Manager for Creative Cloud subscribers.  This is because feature bearing updates are becoming more and more common for the subscribers to Creative Cloud.  In these instances it is necessary to review the installation log to determine why the updates have failed.

     
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  • AlanDyer
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    4. AlanDyer,
    Feb 23, 2013 2:11 PM   in reply to Jeff A Wright
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    Thanks but when I tried to apply the Update available on the Updates page it outright refused to work saying that Update was not applicable to my copy. And that's true. I had the Cloud version which is not the same as the storebought boxed version -- Photoshop is now forked into different versions. So advice you give to owners of boxed software will not apply to Cloud owners. And the file that the error message was pointing me to did not exist for me to examine. As I say, I suspect it failed because it thought it was trying to install a copy that as one more than what the Cloud license allowed. Deactivating, Uninstalling, and re-downloading fixed it. But if the installer is smart enough to provide an error message such as U44M1P7 why can't it decode that and say what that means? And what the fix might be.

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    Feb 23, 2013 2:52 PM   in reply to AlanDyer
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    Thanks Alan for the feedback regarding the error message.  I have raised this topic as well.  For now though to obtain the more verbose error messaging necessary to resolve the issue it is still necessary to review the installation log files.

     

    The option to try applying the update directly from the update page is more to help ensure the update was downloaded successfully.  It is entirely possible for the update to fail from the direct option and from AAM.

     
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  • shashank saxena
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    6. shashank saxena,
    Feb 23, 2013 2:58 PM   in reply to AlanDyer
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    Perform the following steps.

     

    1: uninstall all adobe application manager cs6.

    2:run cleaner tool(tinyurl.com/cleancs)

    3: reinstall adobe cs6 with latest aam.

     
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  • jeff_kolbfleisch
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    7. jeff_kolbfleisch,
    Feb 27, 2013 12:33 PM   in reply to shashank saxena
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    That seems fairly involved to simply update a piece of software. The process should not be that involved especially for a cloud service. I can download the update but it won't install and stops right before it finishes. Is there an actual fix from Adobe coming for this issue?

     
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  • Jeff A Wright
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    8. Jeff A Wright,
    Feb 27, 2013 1:40 PM   in reply to jeff_kolbfleisch
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    Jeff_kolbfleiosch what error did you discover which is preventing your from applying the update?  As previously discussed the error is contained in the installation log for the update.

     
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  • aparticulate
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    9. aparticulate,
    Mar 8, 2013 12:48 PM   in reply to Jeff A Wright
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    I'm also having the same issue - has this been patched/resolved?

     
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  • Jeff A Wright
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    10. Jeff A Wright,
    Mar 8, 2013 1:20 PM   in reply to aparticulate
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    Difficult to say Aparticulate because the error message was never posted to this discussion.  U44M1P7 means nothing more than the installation has failed.  Please see message #1 which contains links to the tech document covering how to discover the error which is causing the installation to fail.

     
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  • snw_au
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    11. snw_au,
    Mar 11, 2013 2:43 AM   in reply to Jeff A Wright
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    I'm currently experiencing the same issue with Photoshop CS6 running on Mac OS X (10.8.2).

     

    Recently using a Photoshop CS6 trial which ended and have since purchased a Create Cloud Single App membership.

     

    The Adobe Application Manager indicates an update is available, but attempting to apply the update results in:

    "Errors encountered during installation. More details. (U44M1P7)"

     

    The log file located within "/Library/Logs/Adobe/Installers" contains quite a few errors, from what I can tell, an error occurs for each language pack (a single example provided below, it occurs for all languages):

     

    03/11/13 10:57:22:012 | [ERROR] |  | OOBE | DE |  |  |  | 7679 | DW023: The extension payload: Adobe Photoshop CS6 Swedish Language Pack_13.1.2_AdobePhotoshop13-sv_SE 13.1.2.0 {05784E84-D7AD-432B-969D-2D5803BCE825} requires a parent with following specification:

    03/11/13 10:57:22:012 | [ERROR] |  | OOBE | DE |  |  |  | 7679 |           Family: Photoshop

    03/11/13 10:57:22:012 | [ERROR] |  | OOBE | DE |  |  |  | 7679 |           ProductName: Adobe Photoshop CS6 Swedish Language Pack_AdobePhotoshop13-sv_SE

    03/11/13 10:57:22:012 | [ERROR] |  | OOBE | DE |  |  |  | 7679 |           MinVersion: 0.0.0.0

    03/11/13 10:57:22:012 | [ERROR] |  | OOBE | DE |  |  |  | 7679 |           This parent relationship is not satisfied, because this payload is not present in this session.

    03/11/13 10:57:22:012 | [ERROR] |  | OOBE | DE |  |  |  | 7679 |           This payload will be ignored in this session.

     

    Further down the log, there is also this error:

     

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    03/11/13 10:57:22:237 | [INFO] |  | OOBE | DE |  |  |  | 7688 | Request to install payload

    03/11/13 10:57:22:240 | [INFO] |  | OOBE | DE |  |  |  | 7688 | Payload Adobe Photoshop CS6 Core_13.1.2_AdobePhotoshop13-Core 13.1.2.0 {4E02C584-5A78-4D4F-AB74-67C5665F8A00}: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources

    03/11/13 10:57:23:479 | [INFO] |  | OOBE | DE |  |  |  | 7688 | CustomizedPatch property not found in database

    03/11/13 10:57:23:479 | [INFO] |  | OOBE | DE |  |  |  | 7688 | Beginning installation for payload at /private/tmp/.tempdireWzEuEhF/Install.db

    03/11/13 10:57:23:483 | [ERROR] |  | OOBE | DE |  |  |  | 7688 | DS015: Unable to read symlink target of source file "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Required/Plug-Ins/Extensions/FastCore.plugin/Content s/CodeResources"(Seq 2)

    03/11/13 10:57:23:483 | [WARN] |  | OOBE | DE |  |  |  | 7688 | DW063: Command ARKCopySymlinkCommand failed.(Seq 2)

    03/11/13 10:57:23:483 | [INFO] |  | OOBE | DE |  |  |  | 7688 | Completing installation for payload at /private/tmp/.tempdireWzEuEhF/Install.db

    03/11/13 10:57:23:549 | [INFO] |  | OOBE | DE |  |  |  | 7679 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2

     

    I can provide the log in entirety if required.

     

    Cheers,

    Scott.

     
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  • kglad
    62,058 posts
    Jul 21, 2002
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    12. kglad,
    Mar 11, 2013 7:52 AM   in reply to snw_au
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    uninstall adobe application manager.

     

    run the cleaner:  http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html

     

    then retry downloading ps trial.

     
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