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ssnnil
Currently Being Moderated

Cannot reinstall PS5 on the same PC

Feb 24, 2013 8:36 AM

Tags: #ps5 #reinstallation_problems

Last week I have reinstalled my PC with Win7 Ultimate (clean install)

As I was having some problems after installing PS5 as well, I uninstalled it from Programs and Features to reinstall it.

Now I cannot reinstall it any more.

I checked with the 'Advisor' and it keeps saying I should first uninstall CS4 or CS5 though I never had CS4 and Photoshop has been uninstalled and the PC rebooted.

I do still have a LR3.6 installation, though, which I finally got working properly after trying twice as well and do not want to uninstall that.

 

The error I get:

PS5.png

Advisor.png

 

Can somebody please advise?

 

Thanks and grts

Nil

 
Replies
  • kglad
    72,212 posts
    Jul 21, 2002
    Currently Being Moderated
    Feb 24, 2013 9:28 AM   in reply to ssnnil

    first, uninstall any cs programs that have installed (if there are any).

     

    then, run the cleaner:  http://www.adobe.com/support/contact/cscleanertool.html

     

    restart your computer and then try reinstalling ps cs5.

     
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  • kglad
    72,212 posts
    Jul 21, 2002
    Currently Being Moderated
    Feb 24, 2013 10:20 AM   in reply to ssnnil

    there are no guarantees but, it's a lot less likely to cause a problem than manually editing the registry.

     
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  • kglad
    72,212 posts
    Jul 21, 2002
    Currently Being Moderated
    Feb 24, 2013 1:18 PM   in reply to ssnnil

    if you had a windows crash, you need to completely fix that before doing anything else.

     

    rollback your system to a time when everything was working with your os or reinstall your os.

     
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  • kglad
    72,212 posts
    Jul 21, 2002
    Currently Being Moderated
    Feb 25, 2013 7:50 AM   in reply to ssnnil

    i'm glad your problem appears resolved.  good luck.

     
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  • Currently Being Moderated
    Feb 26, 2013 10:17 AM   in reply to ssnnil

    Ssnnil if your installer is failing to initialize then please review the PDApp.log file.  You can find details on how to locate and interpret the log file at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.

     

    Also you can download CS5 at http://prodesigntools.com/all-adobe-cs5-direct-download-links.html.  Please make sure to complete the Very Important Instructions section prior to scrolling down the page and clicking on the download links.

     
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  • Currently Being Moderated
    Feb 26, 2013 5:13 PM   in reply to ssnnil

    Yes please don't post your logs to the forum as they don't format well to the forum.  You are welcome to run the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ and choose the package from support option.  You will then be given a token number which you can post to the thread and then myself or another Adobe employee can then review the log files when we have the opportunity.

     

    The key to reviewing the logs though is to search on ERROR and FATAL and then do a search in the Adobe knowledgabase which is linked in the document in message #10.  Hopefully this helps if you wish to continue to explore the source of your difficulties on your own.

     

    Finally you may want to also consider working directly with our support team.  They can review the log files for you and provide direct assistance as opposed to the one to many support provided in the forums.  You can contact our chat support at http://adobe.ly/yxj0t6.

     
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  • Currently Being Moderated
    Feb 28, 2013 8:49 AM   in reply to ssnnil

    Excellent thanks for the update Ssnnil!

     
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