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Get message that serial number is valid but product not found when trying to activate CS6.

Feb 24, 2013 5:19 PM

Hi,

I need help with installing CS6 to a new computer. I have owned PS since CS and have upgraded through all of the versions. Do I have to download the old versions too now? I don't remember doing that on my new desktop last year. When I try to activate with the serial number it says the number is valid but the product is not found. I have tried my previous version numbers but they are invalid. There is a drop down to choose what product I am trying to activate but CS6 is not even listed. CS6 Extended is but that is not what I have. Can anyone help me with this?

290 Views   4 Replies   Latest reply: kglad, Feb 25, 2013 7:53 AM
 
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  • kglad
    63,087 posts
    Jul 21, 2002
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    1. kglad,
    Feb 24, 2013 5:25 PM   in reply to TSN1515
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    no, you don't need previous versions to be installed but you should have been prompted for the serial number of the cs version from which you upgraded.  were you?

     
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    2. TSN1515,
    Feb 24, 2013 5:33 PM   in reply to kglad
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    No I wasn't.

     
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    3. TSN1515,
    Feb 24, 2013 5:35 PM   in reply to TSN1515
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    This isn't a new upgrade. I am just trying to install it on a new laptop. I deactivated it on my old laptop and  I still have it on my desktop.

     
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  • kglad
    63,087 posts
    Jul 21, 2002
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    4. kglad,
    Feb 25, 2013 7:53 AM   in reply to TSN1515
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    you purchased cs6, not as an upgrade. 

     

    if that's correct, you do not need any previous versions installed and you should not be prompted for any previous version's serial number.

     

    what exact product did you purchase and what product did you download?

     
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