Cannot get Illustrator CS6 to run. All othe CS6 components are running fine.
Every time I try to start Illustrator I get error message:
The procedure entry point
?AcquireVarient@ImageInterface@drawbot@dvaui@@QEBA?BV?intrusive_ptr@UI mageInterface@drawbot@dvaui@@@boost@@V?rational@J@5@@Z could not be located in the dynamic link library dvaui.dll.
This is on a Window 7 Pro PC. CS5 previously ran fine, but computer was rebuilt after a harddrive crash then loaded with CS6 and this problem began. CS6 installation on laptop works fine, so downloaded files are OK.
I have tried to uninstall and reinstall twice, but always the same result.
Windows said I had the latest drivers, but ATI (AMD) website had auto-scan software that loaded a newer version. (Was ver 8.x is now 9.0) However, there was no change. I have a Tech Support case with Adobe being escalated now.
Since it was working before, I am worndering about using older drivers. This PC has a V7800 workstation graphics card, so there are special CAD-certified drivers available. Maybe I need to rollback to one of those versions instead of the latest and greatest.
I also found that the dvaui.dll file in the Illustrator directory is a different size on the laptop compared to the workstation. I could move the file, but touching dll's is scary stuff.
Had same problem. Uninstalled and reinstalled, but still no success. Then I uninstalled, deleted everything in the ...\Programs\Adobe\* folders and reinstalled, and everything worked fine. Seems like the file that was corrupt and causing the problem is not removed and replaced by uninstall/reinstall, but deleting everything allows a good copy to be installed.
Europe, Middle East and Africa