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TanatRoadhamhae
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Illustrator CS6 won't run. Entry Point Not Found

Feb 24, 2013 11:01 PM

Cannot get Illustrator CS6 to run. All othe CS6 components are running fine.

 

Every time I try to start Illustrator I get error message:

 

The procedure entry point

?AcquireVarient@ImageInterface@drawbot@dvaui@@QEBA?BV?intrusive_ptr@UI mageInterface@drawbot@dvaui@@@boost@@V?rational@J@5@@Z could not be located in the dynamic link library dvaui.dll.

 

This is on a Window 7 Pro PC. CS5 previously ran fine, but computer was rebuilt after a harddrive crash then loaded with CS6 and this problem began. CS6 installation on laptop works fine, so downloaded files are OK.

 

I have tried to uninstall and reinstall twice, but always the same result.

 

Illustrator CS6 Error.png

602 Views   3 Replies   Latest reply: GetAIRunning2013, Apr 20, 2013 10:43 AM
 
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  • Mylenium
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    1. Mylenium,
    Feb 25, 2013 12:51 AM   in reply to TanatRoadhamhae
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    Update your graphics driver.

     

    Mylenium

     
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  • TanatRoadhamhae
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    2. TanatRoadhamhae,
    Mar 1, 2013 2:14 PM   in reply to Mylenium
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    Windows said I had the latest drivers, but ATI (AMD) website had auto-scan software that loaded a newer version. (Was ver 8.x is now 9.0) However, there was no change. I have a Tech Support case with Adobe being escalated now.

     

    Since it was working before, I am worndering about using older drivers. This PC has a V7800 workstation graphics card, so there are special CAD-certified drivers available. Maybe I need to rollback to one of those versions instead of the latest and greatest.

     

    I also found that the dvaui.dll file in the Illustrator directory is a different size on the laptop compared to the workstation. I could move the file, but touching dll's is scary stuff.

     

     
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  • GetAIRunning2013
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    3. GetAIRunning2013,
    Apr 20, 2013 10:43 AM   in reply to TanatRoadhamhae
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    Had same problem.  Uninstalled and reinstalled, but still no success.  Then I uninstalled, deleted everything in the ...\Programs\Adobe\* folders and reinstalled, and everything worked fine.  Seems like the file that was corrupt and causing the problem is not removed and replaced by uninstall/reinstall, but deleting everything allows a good copy to be installed.

     
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