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tomp.aps1
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Adobe XI Pro does not recognize printer or scanner devices

Feb 25, 2013 2:21 PM

How can I get Adobe XI Pro to recognize printers and scanners?  I am trying to create pdf files on a wireless Brother multi-function MFC-9840CDW machine and it does not see it.

 
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  • kglad
    72,228 posts
    Jul 21, 2002
    Currently Being Moderated
    Feb 25, 2013 5:28 PM   in reply to tomp.aps1

    what os?

     

    do all your other programs list your brother computer?

     
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  • kglad
    72,228 posts
    Jul 21, 2002
    Currently Being Moderated
    Feb 26, 2013 10:38 AM   in reply to tomp.aps1

    1. does your scanner work with any other program on your win 8 computer?

     

    2. does your printer work with any other program on your win 8 computer?

     
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  • kglad
    72,228 posts
    Jul 21, 2002
    Currently Being Moderated
    Feb 26, 2013 12:01 PM   in reply to tomp.aps1

    1. all win 8 programs but acrobat pro XI can use your printer?

     

    2. install the correct (32 or 64 bit) win 8 driver: http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_ top.html?reg=us&c=us&lang=en&prod=mfc9840cdw_all

     
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    Feb 26, 2013 11:52 PM   in reply to tomp.aps1

    If the scanner does not work with any software in a wireless mode, then you apparently have a scanner problem and need to look there for a solution. If Acrobat was the only problem, then asking here might be appropriate.

     
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