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Adobe Flash Plugin keeps crashing - Firefox - Windows 7 64bit

Feb 25, 2013 4:48 PM

It keeps crashing in Firefox and has been for the past serveral versions. I am using the latest Adobe Flash Plugin, 11.6.602.168. I keep all my products updated. I even did a fresh install of 64bit Windows 7 on a new drive and it still crashes constantly. Tried both Windows 7 - Home Premium and Windows 7 - Ultimate, both are 64bit. Please help.

  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Feb 26, 2013 5:50 PM   in reply to LeftC

    I'm sorry you're going through this.  I suspect you're running into a conflict with our Protected Mode which was introduced in Flash Player 11.4.  Please try the troubleshooting steps outlined in this FAQ:


    How do I troubleshoot Flash Player's protected mode for Firefox?


    In particular, I'd recommend temporarily disabling protected mode (for troubleshooting purposes only) to see if that addresses the issue.


    We'd also like to take a look at your crash logs.  Please visit "about:crashes" in Firefox's address bar and copy/paste the recent report links in a forum reply.

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