Skip navigation
slmayhew77
Currently Being Moderated

Problem opening up files in CS6

Feb 26, 2013 12:23 AM

Tags: #files #opening #problem_opening_file

Hi,

When I try to open up a new file in Photoshop CS6 only part of the image shows up, the rest shows as transparency. I have to close the image and open it again once or twice and then it opes OK. Anyone else have this problem. It is really annoying! Thanks!

Sarah

 
Replies
  • Sudarshan Thiagarajan
    4,000 posts
    Oct 15, 2010
    Currently Being Moderated
    Feb 26, 2013 4:48 AM   in reply to slmayhew77

    Sarah, this problem usually happens with a faulty video card driver or a faulty card itself or maybe even due to improper render settings in preferences. Can you go to Help > System Info in Photoshop, copy and paste that data in here for us to review?

     

    -ST

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 26, 2013 9:06 AM   in reply to slmayhew77

    Because the forum you originally posted in is for beginners trying to learn the basics of Photoshop, I moved your question to the Photoshop General Discussion forum, where you'll get more specialized help.

     

    To help others help you, please read through this article and provide any additional relevant details.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 26, 2013 9:35 AM   in reply to slmayhew77

    You need to find the make and model of the video card, go to the manufacturers website and download latest driver.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 26, 2013 5:17 PM   in reply to slmayhew77

    You still need to update your video card driver from the GPU maker's website.

    What you have is about a year out of date.

     
    |
    Mark as:
  • Sudarshan Thiagarajan
    4,000 posts
    Oct 15, 2010
    Currently Being Moderated
    Feb 26, 2013 8:18 PM   in reply to slmayhew77

    Video Card: NVIDIA GeForce GT 320M

    OpenCL Unavailable

    Driver Version: 8.17.12.9610

    Driver Date: 20120229000000.000000-000

     

    You're currently running a Feb-2012 driver - pretty old. The current version for your video card was released February 18, 2013.

     

    Get it here: http://www.geforce.com/drivers/results/57100

     

    -ST

     
    |
    Mark as:
  • Sudarshan Thiagarajan
    4,000 posts
    Oct 15, 2010
    Currently Being Moderated
    Feb 26, 2013 10:12 PM   in reply to slmayhew77

    Do you mean the driver update fixed the issue? Your response will help fellow members who visit this thread.

     
    |
    Mark as:
  • Sudarshan Thiagarajan
    4,000 posts
    Oct 15, 2010
    Currently Being Moderated
    Feb 26, 2013 11:05 PM   in reply to slmayhew77

    Thanks for responding.

     

    All the best!

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points