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New CS6 install - Illustrator Error 5

Feb 26, 2013 1:28 PM

Tags: #illustrator #bug #cs6

Three of the five products install and run (apparently) correctly from DVD, Photoshop, Bridge, Acrobat. Two Fail with Error 5 with no additional information - Illustrator and Indesign. Uinstall/Cleaner/Reinstall twice with same error. Download installation of Illustrator also fails.



  • Currently Being Moderated
    Feb 26, 2013 3:02 PM   in reply to AlEdlund


    below is form the above post, whcioh is basiclaly what I would have recoomended


    Here is what I did to fix this:


    * Uninstalled every Adobe software on my computer in the Control Panel (everything; Adobe Acrobat, AIR, Flash, etc.). Flash Builder could not be uninstalled though (got an error telling me to use the CS5 Cleaner Tool)


    * Used the CS5 Clean Tool and selected "Clean All"


    * Using cygwin I deleted the following folders:

    - C:\Program Files (x86)\Adobe\

    - C:\Program Files (x86)\Common Files\Adobe

    - C:\Users\<myusername>\AppData\Local\Adobe


    * Rebooted


    * Installed CS5 Master Collection Trial. Was able to input my existing FB SN there, so I'm running FB commercial and Flash Pro trial which was what I wanted.


    Thanks a lot to Chris & his colleagues for walking me through this :-)

    Mark as:

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