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AlEdlund
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New CS6 install - Illustrator Error 5

Feb 26, 2013 1:28 PM

Tags: #illustrator #bug #cs6

Three of the five products install and run (apparently) correctly from DVD, Photoshop, Bridge, Acrobat. Two Fail with Error 5 with no additional information - Illustrator and Indesign. Uinstall/Cleaner/Reinstall twice with same error. Download installation of Illustrator also fails.

Al

Win8Pro

 
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  • Currently Being Moderated
    Feb 26, 2013 3:02 PM   in reply to AlEdlund

    http://forums.adobe.com/thread/628476

     

    below is form the above post, whcioh is basiclaly what I would have recoomended

     

    Here is what I did to fix this:

    -----------------------------------

    * Uninstalled every Adobe software on my computer in the Control Panel (everything; Adobe Acrobat, AIR, Flash, etc.). Flash Builder could not be uninstalled though (got an error telling me to use the CS5 Cleaner Tool)

     

    * Used the CS5 Clean Tool and selected "Clean All" http://www.adobe.com/support/contact/cs5clean.html

     

    * Using cygwin I deleted the following folders:

    - C:\Program Files (x86)\Adobe\

    - C:\Program Files (x86)\Common Files\Adobe

    - C:\Users\<myusername>\AppData\Local\Adobe

     

    * Rebooted

     

    * Installed CS5 Master Collection Trial. Was able to input my existing FB SN there, so I'm running FB commercial and Flash Pro trial which was what I wanted.

     

    Thanks a lot to Chris & his colleagues for walking me through this :-)

     
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