I have a dual layer DVD for a client in Encore that requires DVD Rom content to be added. Upon burning the disc, the DVD plays fine in a player, and when loaded on Windows, shows all the files as expected. But, when loaded in OSX, the disc still plays fine, but finder can't see anything on the disc. Not just the content either, the VIDEO_TS folder isn't even there. More confusing still, when checked in terminal, everything shows up there. The same results happened when outputting an ISO from Encore and burning that. However, when output as a DVD folder, then finalized in Toast onto disc, it works perfectly.
This would be fine, except the disc needs to be sent to a plant for duplication. So I sent them DDPs and the working, Toast-made master just in case. We get back the 2500 DVDs and sure enough, nothing shows up in OSX. DDPs have the same issue as burning straight from Encore or the ISO. The client needed these discs by Thursday, that's not going to happen now. Don't know how this is going to impact our business but it won't be good. This is a pretty serious issue that I hope Adobe will address, I don't want to have to learn DVDSP but what choice will I have if Encore can't perform these pretty standard functions properly?
For the record, I tested a single layer DVD with Rom content--works just fine. The issue only happens on dual layer discs. Has anyone encountered this before, or know what might be some sort of work around? The issue is clearly happening within Encore so I don't know what I could possibly do to fix it...
Mac Pro 3,1 (early 2008)
Quad-Cor 2.8 GHz
16 GB RAM
Discovered it was a file naming problem. The resources are a mix of english and french, and when isolated, the english ones show up fine but the french ones cause everything to disappear. Specifically, it has to do with file name lengths. Some of the french names were well over 50 characters and at some point it causes Finder to stop seeing anything in the same directory. If anyone ever finds themselves in a similar situation, check your file names.
Europe, Middle East and Africa