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Crashing if opening from welcome screen

Feb 26, 2013 7:59 PM

Tags: #error #crashing



I have this issue pretty often. I will open Premiere Pro CS6, select the project(Project A), it loads and opens the premiere screen. The media is currently yellow at this point and then it crashes. Sometimes premiere crashes at a different point, such as before I see the yellow media screens.  However if I open premiere and open a new project, or a less intense project(Project B) that doesn't have any effects - that project loads. Then once inside premiere I can open the project(Project A) that was previously crashing. But to add more mystery, if I get project A to load using that method and then close premiere. Open premiere to the welcome screen and try loading Project A again, instead of it crashing with a crash report and no prompt, I get the prompt "Premiere pro has encountered a serious error and will attempt to save your project."  All of these seem to happen if opening the project from the welcome screen. And this has happened on two different projects.


To give a little background on the projects, they are multicam projects - I am unsure if that has an effect. And the crashing only seems to happen on projects I have applied effects to. Typically just 3 (2x three-way color and RGB Curves) effects per clip.



Lastly: this might be completely unrelated, I have gotten the corrupt project file 2 or 3 times now. These have all happened randomly where I have worked on the project for an hour or so, save it - and close everything down safely. Come back the next day and it's corrupt. I've started to just save all my .proj files to dropbox to combat this. But this amount corrupt projects and crashing when opening projects is frustrating.



I have reinstalled premiere as well. I have deleted my preferences and I have started premiere holding combinations of Shift, Alt, and Control.


Here is a crash report I get after recieving the prompt "Premiere pro has encountered a serious error and will attempt to save your project." If you need a crash report where I don't recieve that prompt at all, I'm sure I can get it to crash again lol.


Here is a crash report from when the program crashes with no prompt :

  • Currently Being Moderated
    Feb 26, 2013 8:46 PM   in reply to Armitage2112

    The Information FAQ lists the kind of information that will help people help you

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  • Currently Being Moderated
    Mar 1, 2013 7:43 AM   in reply to Armitage2112

    I had the same issue and here is the "fix" adobe gave me. These insturctions are for a Mac but I'm sure the archeticure would be similar on a PC.


    Go > Go to Folder > ~/Library/Preferences/Adobe


    Now you will see a collective of folders for whichever adobe suite you have. Go to Premiere Pro and the next folder you should have should be labeled "6.0" change that to "60_old" or some random different label. Try opening up your original project (not the recovery proj) and see if that helps.

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