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T Sacchi
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Elements and premiere elements 9 came with my computer and I can't get the updates.

Feb 26, 2013 8:26 PM

I can't get updates for my Elements and premiere elements 9 which came installed on my computer.  I can't find a serial number either.  Sincerely, Terry

 
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  • Currently Being Moderated
    Feb 26, 2013 11:06 PM   in reply to T Sacchi

    What happens when you click on 'Help->Updates' option? Isn't it opening the 'Adobe Application manager' which shows all the updates.

     

    ~Andromeda

     
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  • Currently Being Moderated
    Feb 27, 2013 11:56 PM   in reply to T Sacchi

    While updating (or before starting the update process), please kill (right click the process name and select 'End process tree') if any of the mentioned processes are running in task manager:

    -ElementsAutoAnalyzer.exe

    -dynamiclinkmanager.exe

    -ElementsOrganizerSyncAgent.exe

    dynamic.jpg

     

    ~Andromeda

     
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