I've got an issue with when I export out XML, when I bring it back into Premiere its changing the aspect ratio and giving my talent a very stretched out and tall apperance.
I'm exporting out so I can go sync up in Plural eyes and come back into premeire.
I have talked to red giant support and they had me do a test with just making some xml file and bringing it back into premiere and that screwed it up too, so its not them.
what should I do?
and honestly maybe I need a fresh install. I worked with phone support last month to fix some serial # issues with my dynamic link and my workflow has been full of crashes and bugs ever since.
this problem is still happening for me.
I found a work around by doing some copy and pasting into blank timelines and exporting from but this issue shouldn't be happening.
would like to hear back on this. thanks
I can't say if this will solve your problem, but I can affirm there are issues with the Mac build that only an un- and reinstall will fix. It only takes 15 minutes if you have installers on DMG and then run the on-line updater.
You need to trash/refresh preferences fairly often as well.
thanks. I'll try deleting the preferences.
I ended up getting it done but having to do a bunch of goofy copy and paste stuff.
I'm reluctant to call but I'm sure adobe 3rd world techsupport will suggest taking over my machine, lets have half a day of downtime and reinstall all the same stuff.