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RickNoll
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TCS 3.5 Frame Maker 10 "Licensing for this product has expired."

Feb 27, 2013 7:21 AM

Today I tried accessing Frame Maker in TCS 3.5 and it will not let me start it. Has anyone else had this problem? How do I fix this? Everything else in TCS works and Frame Maker use to work.

 
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  • Currently Being Moderated
    Feb 27, 2013 7:51 AM   in reply to RickNoll

    See the announcement at the top of this forum for the patch that Adobe released for this issue.

     

    EDIT - Sorry, it's gone - try here - http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framema ker-10-not-launching.html

     

    Message was edited by: Jeff_Coatsworth

     
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  • Currently Being Moderated
    Feb 27, 2013 10:47 AM   in reply to RickNoll

    Try this:

     

    Contact Adobe Support for Adobe Captivate, Adobe RoboHelp, Adobe FrameMaker, Adobe Tech Comm. Suite & Adobe E-Learning Suite by dialing :

     

      

     

    Via Phone:                          USA   1-800-833-6687  Option 2 > Option 5 > Option 3

     

      

     

    Via Email:                             mailto:TCS.SUPPORT@adobe.com

     

      

     

    You can dial this number for any customer service and technical question.

     
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    Feb 27, 2013 12:36 PM   in reply to RickNoll

    phew, good to know that they fix still works ;>)

     
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    Feb 27, 2013 5:17 PM   in reply to Jeff_Coatsworth

    It was set to expire at the end of January, as it seemed logical that most users of FM10 woud have enountered the error by then. So for those very infrequent users, I've extended the announcement expiry date for another 60 days.

     
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    Feb 28, 2013 6:08 AM   in reply to Arnis Gubins

    Thanks Arnis - I could have swore that it was there ;>)

     
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