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BrianMaurer
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Secondary Audio Track Won't Play

Feb 27, 2013 9:33 AM

I am looking for some thoughts on what may be causing a rather strange issue. I'm using CS 5.5, Encore of course, and I'm authoring a BDD. I've had no trouble at all with authoring a DVD, so I'm a little confused as to what might be happening here. I've got the feature's video on the first video track, per usual, and its matching audio on Audio 1. I have a commentary track on Audio 2. Both of them are .wav files. My first button on the menu links to that timeline, and that works great. The second button I have is a commentary track for that feature. I have used the "Specify Link" option, and selected the correct video track, and the second audio track for that corresponding timeline, with the hopes that it would play the commentary track when selected, just as it should. When I do a disc preview, and I click the second menu button, everything works fine, the video of the feature plays, and the commentary track (audio track 2) works great. When I burn the disc to a BDD, or an Image that I've used to burn using different software (just as a test), when played in a  BDD player, and clicked on the second menu button, the video plays great, but the audio is track one. I've burned through 4 discs so far trying to find out what might be the problem, and haven't had any luck. Any thoughts as to what may be causing this?

946 Views   20 Replies   Latest reply: Stan Jones, Mar 6, 2013 4:37 AM
 
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  • Stan Jones
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    1. Stan Jones,
    Feb 27, 2013 9:51 AM   in reply to BrianMaurer
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    Can you post a screenshot of your flowchart?

     
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  • BrianMaurer
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    2. BrianMaurer,
    Feb 27, 2013 11:27 AM   in reply to Stan Jones
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    Interesting thing, when I went back to my bluray player, and played the "Audio Commentary" track, I decided to hit the audio button on my remote. It indicated that there were 4 audio tracks to choose from, with 1 and 2 playing the main audio, and 3 and 4 playing the commentary track. I have no idea what that means...

     

    flowchart.JPG

     
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  • BrianMaurer
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    3. BrianMaurer,
    Feb 27, 2013 2:19 PM   in reply to BrianMaurer
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    Just as an update, I created a new project file, and went through the process all over again, just to make sure that it wasn't an issue on my end. Same problem. The preview inside Encore works perfectly. When played on my home bluray player, it auto plays track 1, even though track 2 is linked. I have to manually change it using the remote.

     
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  • Jim Simon
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    4. Jim Simon,
    Feb 27, 2013 6:05 PM   in reply to BrianMaurer
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    What happens if you hit the Audio button the BD player's remote during playback?  Can you get the second audio that way?

     
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  • BrianMaurer
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    5. BrianMaurer,
    Feb 27, 2013 6:36 PM   in reply to Jim Simon
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    Yeah, like I said, if I hit the audio button, it says that there are four audio tracks. If I cycle through them during playback, yes, the audio commentary track (track 2) will play. I would rather it just play without having to change it on the remote. I don't want customers who are not aware of using an audio button on their remote to think the disc is broken or defective. That's why o would prefer it just play when that menu item is selected.

     
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  • Stan Jones
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    6. Stan Jones,
    Feb 27, 2013 8:16 PM   in reply to BrianMaurer
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    Did a simple test. BD project with one menu with two buttons. One links to a timeline; the other specified link with audio track 2. Burned to BD-RE. Plays correctly on a bluray player. You did not describe specifying the link for button one as audio track one, so I set it up that one. Once button 2/track 2 plays, the disk does not return to track 1. But that is expected.

     

    my BD remote shows only 2 tracks.

     
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  • BrianMaurer
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    7. BrianMaurer,
    Feb 27, 2013 9:40 PM   in reply to Stan Jones
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    Gave that a try and it unfortunately didn't solve the problem (see picture). The last thing that I can think of that might be causing the trouble is the fact that the audio commentary track is about 30 seconds longer than the video track. Would that cause it to audo default to the first audio track? Even though you're telling it to go with track 2?

     

    Capture.JPG

     
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  • EricP_CH
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    8. EricP_CH,
    Feb 28, 2013 12:40 AM   in reply to BrianMaurer
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    Hi Brian,

     

    I have the same issue; I'm working on a project, and in the main menu, I have 4 buttons (french, german, italian & spanish), so the client can choose the language, then in the sub-menu, he can choose one of the 5 differents scenes (chapters). Everything works fine in the preview window, but when I create a flash file, the film is playing only one language... If I burn a DVD, then everything works fine... So I checked the .swf produced files, and I saw that only 5 .swf files were produced, so only 1 language and 5 files (1 file per chapter)... really no idea of what's wrong, I followed some tutorials, but always the same problem.

     

    If I find a solution, I will post it.

     

    Regards,

    Eric

     
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  • Jim Simon
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    9. Jim Simon,
    Feb 28, 2013 9:04 AM   in reply to BrianMaurer
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    If I cycle through them during playback, yes, the audio commentary track (track 2) will play.

     

    OK.  Try the disk on another player.  What behavior do you see?

     
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  • BrianMaurer
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    10. BrianMaurer,
    Feb 28, 2013 9:26 AM   in reply to Jim Simon
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    Tried it on two other bluray players last night. Same problem. It defaults to the first audio track. If you cycle through audio tracks during playback, you can get to the audio commentary track. Same as before.

     
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  • Stan Jones
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    11. Stan Jones,
    Feb 28, 2013 10:48 AM   in reply to BrianMaurer
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    the audio commentary track is about 30 seconds longer than the video track. Would that cause it to audo default to the first audio track? Even though you're telling it to go with track 2?

    It shouldn't, but nothing is making sense of what you are seeing.

     

    So you put it on audio track 2 and drag the end so they are the same length?

     
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  • BrianMaurer
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    12. BrianMaurer,
    Feb 28, 2013 11:48 AM   in reply to Stan Jones
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    I put the audio commentary on track two, yes, however I did not drag the end so as to match the length of the video. The audio commentary ran longer than the film, but I was of the understanding that it wasn't an issue if they did not match. If they MUST match, then that may be the cause of the problem.

     
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  • Stan Jones
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    13. Stan Jones,
    Feb 28, 2013 11:51 AM   in reply to BrianMaurer
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    I would expect it to throw some kind of error, but I would certainly try adjusting the length in Encore. Revert to original, then change it, then transcode.

     
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  • BrianMaurer
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    14. BrianMaurer,
    Mar 1, 2013 7:42 AM   in reply to Stan Jones
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    Just to report back in, and to make sure everyone knows. You MUST make ALL TRACKS equal in length, video and audio. If the audio track on track two is longer than the video track, it will always default to the first audio track. I increased the length of my video to match that of the audio, and it burned and played correctly. That was the problem. Thank you all for your assistance.

     
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  • Stan Jones
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    15. Stan Jones,
    Mar 1, 2013 9:01 AM   in reply to BrianMaurer
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    Thanks for reporting back.

     
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  • EricP_CH
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    16. EricP_CH,
    Mar 3, 2013 9:31 AM   in reply to BrianMaurer
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    I've adjusted my project according to Brian'statement, so I made all audio tracks and video track the same length, but it still doesn't work when I create the flash file. It plays only 1 audio track, whatever language you choose. It plays the audio track that is"active" in the project. This happens only with the flash. If I burn a DVD, then everything works fine... Am I doing something wrong ?

     

    printscreen_encoreCS6.JPG

     

     
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  • Jim Simon
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    17. Jim Simon,
    Mar 4, 2013 8:36 AM   in reply to EricP_CH
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    It may be a limitation of Flash.

     
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  • Stan Jones
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    18. Stan Jones,
    Mar 4, 2013 11:35 AM   in reply to Jim Simon
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    I tried with F4V and FLV, and I get your results. Neither includes more than one audio track - and I believe flash probably does not support more than one track. For Encore to support this, there would need to be multiple video/audio files produced.

     

    You can put a different language on different timelines, but only one per timeline.

     
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  • EricP_CH
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    19. EricP_CH,
    Mar 5, 2013 11:36 PM   in reply to Stan Jones
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    Thank you Jim and Stan, you're right, this is a limitation of flash. I found a documentation in french telling that flash does not support multiple audio tracks.

     

    There might be a solution: let Encore produce the files in 1 language, then produce the files again but in another language, and finally adapt the XML file (AuthoredContent.xml). I will explore this solution later on, and if I'm successful, I will post the solution.

     

    Again many thanks all.

     
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  • Stan Jones
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    20. Stan Jones,
    Mar 6, 2013 4:37 AM   in reply to EricP_CH
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    There might be a solution: let Encore produce the files in 1 language, then produce the files again but in another language, and finally adapt the XML file (AuthoredContent.xml). I will explore this solution later on, and if I'm successful, I will post the solution.

    I believe this is very possible. Please let us know.

     
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