I'm IT support to a team of studio artists who are having some issues with our newly upgrade CS6 Premium suite (Mac OS 10.6 + Mac OS 10.8).
Situation: (Mac OS 10.6 problem) someone will be working on a 2GB network file, and tries to open a PDF to import elements into the current document. Machine has 12GB RAM (7 allocated to PS, 2 free, the rest used with OS/other apps).
After choosing the PDF file, the window will pop up and become 'stuck' in front of all other windows, all other programs. Activity Monitor describes PS as hung (red text) but Finder still recognises it as working (but will not show the program title in the menu bar). It is possible to CMD+TAB between programs, and the pallets recognise mouse-over actions but are unresponsive to click. Again, "Import" window is on top of all other windows, and can be moved but does not respond to mouse clicks.
Activity Monitor also shows intense disk activity (60-80MB/s) on local volumes. It appears not to be network activity though (while hanging, 50-150KB/s). RAM allocation doesn't change during this time.
If you can be patient enough, the system often recovers PS, but this can take a few minutes.
The extreme disk activity implies that PS is processing on the scratch disk, but what or why is it doing this, and is there any way to disable it. Would it have anything to do with Background Save or Autosave? Something to do with purging memory?
Any advice is appreciated.
Yep, the issue happens when working on large files locally also.
Issue usually won't happen straight away, happens reliably after working on large files for an hour or two. Annoying to try replicate I guess.
Any ideas or things you'd like me to try? I've turned background saving off temporarily but after 30 mins the whole computer froze, so that's back on.
If the whole computer froze - then you're looking at hardware problems, OS bugs, or low level driver bugs.
But without more details, it just sounds like it's taking a lot of time to process a huge file.
After PS froze, you could tab between programs for a bit, but then Finder froze and couldn't be relaunched. I believe that PS is affecting the windowserver process (which explains the behaviour of the app and the window getting stuck on top), which in this case resulted in a systemwide crash.
We're running Mac Pro systems from 2009 which are very stable, basic NVIDIA graphics, recently re-imaged with a blank 10.6.8 and installed CS6. We didn't get this problem in CS4 (skipped 5 and 5.5).
The problem is that the PDF was only a 2MB file. Why would PS be going crazy with disk writing activity when a PDF is imported? Is it writing everything out of the RAM?
If you rasterize at a large size, or if the contents of the PDF decompress to something large - Photoshop will have to page data to the scratch file. As you allocate memory (RAM), the OS will also grow it's swapfile - both of which cause disk activity beyond just reading the PDF file. Plus the PDF can reference fonts and color profiles that need to be loaded, and could reference linked files that have to be loaded, etc.
Chris, while I very much appreciate your time and support, I feel like you are telling me this is either expected behaviour or a computer problem. While that could be the case, there are elements here that make me think otherwise:
This is not one particular PDF I'm referring to, but any PDF, even the most simple and basic text based document. It seems that the PDF document itself doesn't make a difference, but the action of opening one.
Just to confirm, PS is hanging and also causing unexpected behaviour in the windowserver process by forcing panels ontop of other programs that are in the foreground. We're also experiencing ~75MB/s disk write for the duration (75MB x 60 sec x 2 mins = ~9GB) of the hang.
We're currently working on artwork that did not exhibit this phenomena under CS4. Could this be a bug?
Without seeing the files involved, it sounds expected.
There might be a real problem - but I'd have to examine the files to determine that.
Photoshop should not force anything on top of other applications, nor interfere with the window server.
We have some cases where we think other applications (browsers) are causing similar issues, but nothing that we can determine is caused by Photoshop itself.
I also experience this problem. Everyday!
CS6, MAC 10.6.8
I work at a print shop, and customers always send PDF files. Not beacuse their vector. Raster files are sent as PDF's as well.
Everytime I open up a PDF in Adobe Photoshop, the program freezes for about 5 Min or more. I cant exit out, only force quit the program. The only work-around I know of is to convert to tiff in acrobat or illustrator. Super annoying work-around. Adobe Photoshop should know what you trying to do.
Adobe should fix this. I dont think were the only ones who experence this problem......
Also Chris Cox, you should have a more helpful attitude. Sounds like you trying to play the blame game....
I'm trying to help here.
But without example files to examine and reproduce the problem, we can't do much.
And it's not blame when you tell someone the truth about where the problem exists (ie: whole system freezing has to be hardware, OS or drivers).
My guess is that this is not a core Photoshop problem (or we'd be hearing a lot more complaints and see the problem ourselves), but something in a font manager or other utility that only happens to people who have that utility installed.
Exact same problem here.
If you start afresh and open a PDF it will open with no problems.
The next time you try there is a 50:50 chance the Photoshop PDF dialogue box will freeze.
The longer Photoshop has been open, the worse it gets - until there is a 100% chance any PDF will freeze PS.
Exactly the same for me - as described by VMount, with all the 8 minute hangs and furious drive bashing described, all for a simple pdf import.
FYI - this happened to me with CS3/4 on a PPC and Intel Tower, also, I've now got a MacBook Pro using CS6 and the problem continues
I'm having the exact same problem. And it does seem like the longer photoshop is open, the more it happens. I think it might be font related — when I converted a file to outlines and made a pdf, I was able to open it in photoshop.
I've had exactly the same problem since installing CS6. Seems worse the longer Photoshop has been running. Even the simplest PDF causes the hang. If I re-start Photoshop the next PDF seems to open OK, but then the problem returns quickly.
If I wait five+ minutes the problem usually resolves itself, but it's quicker to force-quit Photoshop and start again.
Hi all, add me to the list of people that has had this issue for a long time, and like JointyJr I think it's even been since CS3...
As some of you suggest it might have something to do with font management; could Fontagent Pro be involved? I've been using this font manager and the plugins that come with it over the same period that this bug has been around, but I guess it would be too much of a coincidence that all of you are using Fontagent Pro as well?
I have suspected it of being involved in other strange behaviour like program errors and freezes, also within Photoshop, so even if just for the sake of ruling it out... anyone?
Definately not any font management software causeing this - I have none installed, I'm just using Font Book.
Using fseventer I saw only two noatble processes writing to my hard drive was "com.adobe.mediabrowser.plist" and there was something being written in private/var/folders/z1 "PSNormalizer" .
Spotlight was also up to somehting too.
Count me as another having the same problem (CS6 & Mac OS 10.6.8). I need to open pdfs in Photoshop all the time and it's driving me crazy!
Basically I open a pdf and the Import PDF dialog box pops up, but then hangs for 3-4 minutes. I'd estimate it happens about 50% of the time. I haven't been able to figure out any pattern as to why it happens or doesn't happen.
I also have CS5 installed and have never had the same issue there (with the same pdfs).
Hey Chris or anyone else from Adobe - is there any chance we can get this looked at slightly more in-depth?
This issue is re-occurring across our four Mac Pro workstations of various ages and operating systems.
Why is Photoshop writing out the contents of the RAM when I open a pdf?
We're working with machines that have 8-16GB worth of RAM and having to write that out to the scratch disk every time you open a PDF is very unproductive use of our time.
It's nice and easy to blame everything else like fonts or drivers or operating system or graphics cards or RAM or Acts of God, but how about for a second we assume that Photoshop is the cause, look at how we'd test for it and ultimately get it resolved.
This is the sort of issue that the average consumer would probably just ignore or deal with, which could explain why you guys don't believe this to be a bug. Seems to be picking up a lot more attention on here.