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sgollis
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Photoshop CS4 "Could not complete your request because of a program error"

Feb 27, 2013 5:30 PM

Tags: #cs4 #photoshop #not #a #complete #of #program #request #your #because #error" #"could

Although I have been using it, today I tried to open Photoshop CS4 and received the message:  "Could not complete your request because of a program error."  I've tried restarting (imac late 2012, Mountain Lion 10.8.2), reloading the program but still get the same message.  Help?

 
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  • Currently Being Moderated
    Feb 27, 2013 5:34 PM   in reply to sgollis

    Have you installed all the updates for Photoshop CS4?

     

    And what does it say in PSErrorLog.txt ? (in your Photoshop preferences folder)

     
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    Feb 27, 2013 8:01 PM   in reply to sgollis

    The Preferences folder on your disk. You don't have to launch the application.

     
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    Feb 27, 2013 9:01 PM   in reply to sgollis

    On your hard disk, in the Photoshop preferences folder.

     

    ~/Library/Preferences/Adobe Photoshop CS4 Settings/PSErrorLog.txt

     
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    Feb 28, 2013 12:06 AM   in reply to sgollis

    That's where your preferences are stored, so the folder kind of has to be there...

     
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    Feb 28, 2013 10:17 AM   in reply to sgollis

    Again, the folder has to be there (even if Apple keeps trying to hide it).

     

    ~/Library/Preferences/Adobe Photoshop CS4 Settings/...

     
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    Feb 28, 2013 10:19 AM   in reply to sgollis

    The Mac hidden Library can be found this way I am told.

     

    Select menu Go and when flyout menu shows press option key.

     

    Hope this helps.

     
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    Feb 28, 2013 1:31 PM   in reply to sgollis

    OK, that says that you opened a file that has corrupt EXIF metadata in it.

    That shouldn't prevent you from launching the app, though.

     
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    Feb 28, 2013 2:24 PM   in reply to sgollis

    OK, so whatever is going wrong - it's not getting written to the log.

     

    That leaves only some OS errors that happen early during the launch process.

     

    First thing to try: trash the entire Photoshop preferences directory.  You might want to backup the directory so your presets and such can be restored later.

     

    Second thing to try: trash the com.adobe.Photoshop.plist file.  (that's Apple's cache of their stuff related to Photoshop)

     
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    Mar 2, 2013 8:57 PM   in reply to sgollis

    Alright, something on your system is causing odd problems.

     

    Third party plugins would be the first suspect.  If you have third party plugins, disable them.

     

    Corrupt font files or corrupt OS font cache would be the second.

    See this for tips to troubleshoot font issues:  http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.h tml

     

    After those 2 causes, it would have to be something invoked, like a scanner or printer driver.

    Then we get to bad installs, bad RAM, bad CPU, etc.

     
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