Although I have been using it, today I tried to open Photoshop CS4 and received the message: "Could not complete your request because of a program error." I've tried restarting (imac late 2012, Mountain Lion 10.8.2), reloading the program but still get the same message. Help?
I have installed all updates. I can't even get into the preferences folder for Photoshop. When I click 'OK' on the "Could not complete...." window, it won't go away, just keeps appearing. I have to force quit Photoshop to shut it down.
No luck. I've been through everything, opened everything, did a 'find' for the full name, then partial names, then anything in back-up drives. Nothing else that has a 'Library' in it, except there all all kinds of files that say: "Power PC functions no longer supported." Is is maybe called something different?
That worked! Now I can get to the PS Error log, but it is gibberish to me:
2012:02:16 12:43:45 : /Volumes/workarea/PS_11_Mac_Daily_Retail/20100519.r.592/photoshop/mai n/photoshop/xcode/../le/sources/ExifSupport.cpp : 3020 : REQUIRE failed
OK, so whatever is going wrong - it's not getting written to the log.
That leaves only some OS errors that happen early during the launch process.
First thing to try: trash the entire Photoshop preferences directory. You might want to backup the directory so your presets and such can be restored later.
Second thing to try: trash the com.adobe.Photoshop.plist file. (that's Apple's cache of their stuff related to Photoshop)
Back to Square 2: Working this weekend, I'm able to do some adjusting of jpg files (sizing, converting to CMYK, resolution and convert to tif), but everytime I try and do something else (convert from psd, crop, color adjustment, etc.) it gives me the same old message: "Could not complete your request because of a program error." When I force quit, I can go into the Library and trash the com.adobe.Photoshop.plist file, then I can relaunch Photoshop and do ONE other function (usually) and then I get the message again. A couple of times if I save after every operation, I can get a few steps done before it comes up again. When the message appears, I can't do anything except force quit.
Alright, something on your system is causing odd problems.
Third party plugins would be the first suspect. If you have third party plugins, disable them.
Corrupt font files or corrupt OS font cache would be the second.
See this for tips to troubleshoot font issues: http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.h tml
After those 2 causes, it would have to be something invoked, like a scanner or printer driver.
Then we get to bad installs, bad RAM, bad CPU, etc.
I don't have any plug-ins anymore, so I went to the font issues page. Made sure I got any possible new updates, then went to step 2, disabling Font Preview. So far it seems to be working! I was able to get the file that was holding me up working, adjusted and dropped into the InDesign file I'm working on, so for now it is okay. I'm reserving complete judgement until I've had time to work on it more, which will happen as I get this issue ready for press.