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General troubleshooting

Feb 27, 2013 9:25 PM

Tags: #crashing

I'm fairly new to the Adobe suite.  I have CS6 and I have been experiencing occasional crashes of Premiere and Encore.  When the app freezes or crashes, I feel sort of lost, not knowing how to troubleshoot the issue.  Can anyone suggest a basic set of steps for troubleshooting these apps?  I would especially like to find a log file for each app if there is one.

I know to repair disk permissions already.  With FCP 7, I remember there were some preference files that tended to get corrupted, and trashing them would help sometimes.  Is there something like that with Adobe?


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