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access to online help – settings somewhere?

Feb 28, 2013 12:02 AM

Tags: #online_help

Hm. Just tried to check something in the F1 online help, and hit the snag shown in the screenshot: "Connect to the Internet and try the page again." With an always-on connection here at the office, I'm naturally inclined to suspect the corporate firewall or other gatekeepers, but what do I need to tell them so they can decide not to give me access?

 

N

 

noWeb.png

 
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  • RoboColum(n)
    5,356 posts
    Oct 8, 2004
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    Feb 28, 2013 2:30 AM   in reply to Niels Grundtvig Nielsen

    I think you'd be best placed asking your IT peeps to add all Adobe domains to their list of trusted sites. In the meantime try accessing the help via the link below:

     

         http://help.adobe.com/en_US/FrameMaker/9.0/Using/index.html - substituting "9.0" for your FM version

     

    There is also a page full of other product documentation:

     

         http://www.adobe.com/support/documentation/en/framemaker/

     

    However your image displays the Adobe AIR application that is by default used to access help for any Adobe products. I'm not sure if this accesses the same URLs as those covered above. Do you have any other Adobe products installed? If you have you can select the help via the drop down next to the search field. If all products are unavailable it suggests a problem at your end with the AIR application.

     
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    Mar 1, 2013 6:51 AM   in reply to Niels Grundtvig Nielsen

    You can also set your prefs to launch the browser instead of the AIR Help help system.

     
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    Mar 4, 2013 7:41 AM   in reply to Niels Grundtvig Nielsen

    I forget - I went to check my FM10 help to see if I could figure out which one it was, but now mine's just launching in a browser now. Somewhere on the forums is a post from an Adobe staff person describing how to switch back from browser to locally-installed AIR Help, but I haven't found it yet.

     
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    Mar 4, 2013 8:16 AM   in reply to Jeff_Coatsworth

    IIRC, with FM10 all you get is the on-line "LiveDocs" or a PDF that you can download (but have to manually open). The AirHelp was deprecated with FM10 and the CHM file was deprecated with FM9. The Help menu item calls an Fcode operation (an unmodifiable black-box) to trigger the help mechanism.

     

    There is no configuration maker.ini for help files, except a dead pointer to the HelpDir location for the chm file (no longer used).

     

    A better alternative is to install Scott Prentice's MyHelp plug-in (http://leximation.com/tools/info/myhelp.php ) that allows you install your own PDFs, Chm files, etc.

     
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    Mar 4, 2013 8:47 AM   in reply to Arnis Gubins

    @Arnis – that’s what I suspected, but the OP seems to be on RH9 (at least from the screen shot); that’s why I was talking about the prefs

     
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