Hm. Just tried to check something in the F1 online help, and hit the snag shown in the screenshot: "Connect to the Internet and try the page again." With an always-on connection here at the office, I'm naturally inclined to suspect the corporate firewall or other gatekeepers, but what do I need to tell them so they can decide not to give me access?
I think you'd be best placed asking your IT peeps to add all Adobe domains to their list of trusted sites. In the meantime try accessing the help via the link below:
http://help.adobe.com/en_US/FrameMaker/9.0/Using/index.html - substituting "9.0" for your FM version
There is also a page full of other product documentation:
However your image displays the Adobe AIR application that is by default used to access help for any Adobe products. I'm not sure if this accesses the same URLs as those covered above. Do you have any other Adobe products installed? If you have you can select the help via the drop down next to the search field. If all products are unavailable it suggests a problem at your end with the AIR application.
Oh dear … the chance of any changes to corporate settings is vanishingly small Thanks for the link, though, which goes straight into my bookmarks. I'll take a look at the Air question, since (reluctantly or not) IT have so far acknowledged the existence of Air and even installed an update when I asked.
I forget - I went to check my FM10 help to see if I could figure out which one it was, but now mine's just launching in a browser now. Somewhere on the forums is a post from an Adobe staff person describing how to switch back from browser to locally-installed AIR Help, but I haven't found it yet.
IIRC, with FM10 all you get is the on-line "LiveDocs" or a PDF that you can download (but have to manually open). The AirHelp was deprecated with FM10 and the CHM file was deprecated with FM9. The Help menu item calls an Fcode operation (an unmodifiable black-box) to trigger the help mechanism.
There is no configuration maker.ini for help files, except a dead pointer to the HelpDir location for the chm file (no longer used).
A better alternative is to install Scott Prentice's MyHelp plug-in (http://leximation.com/tools/info/myhelp.php ) that allows you install your own PDFs, Chm files, etc.
"Compare and contrast …" as exam questions used to say ;-}
Clicking on Help > Help topics from FM10 opens the help viewer with the unhelpful message. On the selfsame PC, clicking on Help > Illustrator Help opens the help viewer with content. To confuse at least my understanding farther, I can search online Community help in either instance of the viewer. I'll explore the "Download local content" options I've just discovered and see whether this helps.